UPS Customer Center

A picture says a thousand words. Can you guess which picture shows what I ordered online and which one actually arrived???

This is the worst service from shipping company ever. After being told my package did not have a valid unit # to ship to, I drive an hour to pick up the package. Now I’m being told that it’s not here but either on the truck for delivery or «in the high valued items». So I ask well how long will that take… 15 mins… Well it’s been another 30 mins. And they have no idea where it is. So to recap, they failed to deliver because they didn’t see the unit#, I come to pick it up after telling customer svc that I was coming, and now they have it out for delivery possibly but it requires a signature. Now obviously I’m here and not home so how in the hell am I supposed to sign for it!!! Next time, I will pay extra for fed ex!!!

I Was told to pick up my package between 8 and 9pm. I be been waiting for almost 2 hours now. Meanwhile I am told that package arrived but on a truck… On a truck where? Not at this location. The office is actually now closed and personnel keeps telling me the package will come any minute.

2 days late claiming inclement weather, then I watched as the UPS guy stop at my building for 3 mins and then dip out. Then I receive notification that delivery attempt was made but I was not home. BS!!!

If it were possible to give zero stars, I would. If your package has to go through this distribution center, use the post office or federal express. I paid for 3 day delivery and my package arrived in Laurel on Thursday morning, the day I was to get the delivery. It did not arrive. I called on Friday and was to receive a call giving me a delivery date. No call was received. I called on Saturday and wanted to go to the UPS center in Laurel and get the package. Alas they are closed for the weekend. I looked at the other UPS distribution centers online and none of the others are closed for the weekend. This is not a way to run a business.

This customer service center has failed in numerous ways relating to the initial delivery of an important package, the reattempt to deliver, the hold for pickup, and finally the request to return it to the sender. Incompetence in every way. We even received a voice message from them in which they left us an invalid phone number to call them back and then proceeded to fail to hang up after leaving the message, holding a conversation with each other referring to clients as morons.

I really wish I could give a 0 star review. These people have the worst customer service I’ve ever been given. Caused me to miss my flight for Christmas because I was waiting on a package that should’ve been in my hands two days before Christmas Eve. The driver lies and claims there was a delivery attempt, but how is that possible when I camped out next to my door and saw nothing. Neither was a note left. With the help of the 1800 UPS number, I sent out three messages to be reached hours before my flight time in an attempt to pick up the package, or have the driver bring it, the supervisor waits until the middle of the day to call me and not resolve my issue by telling me that the package would be delivered that night. Mind you I can’t leave town without that package. Even with me stressing that to them. Fast forward a week later I ordered some items for New Year’s Eve and had paid for expedited shipping, only for them to lie AGAIN about the attempted delivery. Are you serious? So I’m thinking they’ll deliver it the next day, I come home even earlier and get another email claiming that another attempt was made so now I have to wait almost a week for my next delivery attempt. I’m so over this UPS branch. Whoever is running it is doing a horrible job and needs to be replaced.

Not the best… Several packages I’ve received from here were rather damaged. I know the clerks are just trying to do their jobs and the guys on the trucks may have more responsibility for the damage on my packages; but there should be some effort in trying to make amends. They’re pretty un-​apologetic when it comes to mishandling your things.

Worst Experience with UPS. Wish I could give no stars for lack of delivery and poor phone customer service. I called to find out where the heck my package was since I received an automated text that the package was attempted once but nobody was here to receive it. I was home at 7:40 pm when you claimed to have attempted the first time and when I went to check the door there was no note. When I called I was told that there is nothing he can do about it and would transfer me to a supervisor. I guess transfer meant hang up on customer.

The service here is absolutely awful. I have had to pick up items from here twice — once after a UPS driver claimed to stop by my place (I was home the whole day and no one ever knocked on my door) and today, after I requested to pick up my package there instead of their «access point,» which would have delayed delivery three days. Before arriving, I received two calls telling me when my package would arrive. I’ve since been here for over almost an hour while the staff tries to locate a package that was supposedly marked «arrived» and «processed» an hour ago. And by «try,» I mean standing around watching TV and loudly complaining that «some people don’t understand that it’s out of our control.» If you can have a package shipped to a different UPS facility, please do so. In fact, if you can avoid shipping UPS altogether, even better.

They are terrible, I’ve had to call them 8 times this year alone because they seem to be too inept to do their job. They now no longer will even leave info notices or make a second delivery attempt with out you calling them and demanding that they do so. They expect you to come pick things up from them at their store during working hours, which means using PTO to pick up a package they were paid to deliver. What is the point of using them at a delivery service if they are not actually going to deliver anything? Better off spending you money at any other carrier service than this company. They are utterly useless.

This review was impacted by the woman who drives the shuttle to the actual customer pickup area. She is as slow as can be and has a reputation of taking forever, UPS really needs to look into this. What UPS doesn’t tell you is that you cannot actually pick up your package between 8 – 9, it is going to arrive to the location between 8 – 9. My package for example was off the delivery truck by 8, but the woman who drives the shuttle obviously made some stops that she shouldn’t have because it was not in my hands until 8:50. Do yourself a favor and show up at 8:55.

I have been so disgusted with UPS since last FRIDAY its not funny. Ive not had to endure such poor Customer Service in a very long time.
I expected a pacakage last Friday. To this day it never arrived. You would think they would do better.
I paid for two day delivery to have my pacakage delivered yesterday. It never arrived called the 800#
Left a message for the Laurel branch for the Supervisor to call me back. Never had a call back.
No one at UPS knows what’s the true fact of where your pacakage is. «Oh its on the truck. Oh its on the truck. But it never gets delivered.
There’s no word to describe the UPS service except very Poor service. The Poorest service ever.
As of. Today Thursday August 13, no one knows where my pacakage is. Ive received only false information from the UPS representative. I was told that I would be receiving a call from the Laurel office before 10​.AM. its now 11:40 AM. No call.
Some Service. Ha
UPS. Please don’t use this Company. Please.
Very dishonest Company.

Horrible! I swear, whoever drives for our neighborhood really never rings anyone’s doorbell, he just sticks a post-​it on your door and leaves. I was at my house all day waiting for the UPS guy and never heard a doorbell (and this is not the first time it happened– happens every time we have a UPS delivery). So I arrange a pick-​up and was told to go to the Laurel office between 8 and 9. I get there at 8, only to be told the driver was not back yet. I check again at 8:30, and the driver is back, but my package is still on the truck and it will be another 10 – 20 minutes. It is now 9:15. There is still a line of people waiting for their packages. Next time I will use FedEx.

If I could give this UPS pickup less than a star I would. Last summer I was waiting for a delivery of sunglasses. I kept checking the tracking number and one minute it said out for delivery and the next it said there was an attempt to deliver, WHILE I WAS HOME. There was NO knock at the door! This happened to me 2 times prior as well. So as per the instructions I called UPS and said to hell with it, I will pick up the package. When I went to the UPS pickup, they couldn’t find the package and then informed me that the left it. with a neighbor… I DID NOT KNOW. What the actual hell? I then had to seek out this neighbor I’ve never met and had no intentions of meeting and ask for my package they signed for. It was a fiasco. Throughout the entire thing the customer service reps at the location were incredibly rude and condescending, as if I did something wrong. Unbelievable.

If I could give ½ star, I would! I have been a retailer since 1998 I have been conducting business out of my home. UPS used to be remarkable. I tried DHL, then when they went out of business I switched to FEDEX. FEDEX practically ruined my business by damaging, lying about deliveries and stealing packages. Now UPS joins them in their lying game. Since I am dependent on a «knock on the door» to ensure that I have products for my customers as soon as they come in.
Yet again, no one knocked, no one said «go to hell,» no driver announced his arrival. All the drivers want is a paycheck. I can assure you that if I conducted business they way that the UPS drivers do, that I would be collecting food stamps right now.
I have local numbers for the Burtonsville office, but they never work; no one ever answers. So I report infractions using the customer service number. They are always polite and someone always calls me back… unlike FedEx… FedEx doesn’t give a crap at all! At least UPS will call you back. Nothing changes, though. I am on a first name basis with the CSRs at the Burtonsville Hub, so when I get one who has been there for a while, I do not get a lot of arguments and don’t get blamed by the CSR as though it is my fault that something happened.
I will no longer put out packages. I don’t trust them to really pick them up anyway, so I have to check frequently by opening my front door to make sure that they have picked up by 7pm or I am out of luck. UPS won’t do a thing for you after that and will not refund anything to you for their so-​called guaranteed service.
No hopes for improvement, but if I don’t let them know, they don’t have a chance to «retrain» a sloppy, lazy driver.
STOP LYING TO YOUR CUSTOMERS and get your ethics in line, UPS! You would become rich if you did so… FedEx and USPS would go under if you got better at your jobs!

Horrible! I haven’t had to deal with something like this in quite sometime. I ordered a case for my computer and payed for three day shipping, they didn’t come to my house until THE 6^th day. Now you would think, three days, that’s not so bad. It gets worse though. I stayed home and had about three other people in the house to make sure if someone knocks on the door to answer it. I kept refreshing my tracking to see what’s taking so long, then realize that they already «attempted» to drop the package at my house. I DID NOT HEAR NOT A SINGLE KNOCK, NOR DID ANYONE ELSE IN THE HOUSE. They didn’t even leave a note to call anyone, they just automatically said they are gonna try tomorrow.
I really need this package for work related reasons. So I decided to take matters into my own hands and give UPS a call and tell them I’ll pick it up at the closest location. I end up being told that I could pick it up, but I will have to wait within an hour for a call to be given a time to pick it up. I waited an hour and a half and said forget it, so I checked my tracking again and I see this «THE RECEIVER ARRANGED TO PICK UP THIS PACKAGE AT A UPS FACILITY. /​WE’RE UNABLE TO CONTACT THE RECEIVER.[X]». THEY DIDNT EVEN CALL ME. So, I decided forgot this and called them again, the kind lady on the phone said she will put in the order again for them to call me to tell me when I can pick it up. Now I wait again…
UPDATE: They never called me but my tracking said they called me and I agreed to pick it up… Okay then. So I decided I’ll go take the twenty minute drive and get my package (I would call them but the people at UPS told me they don’t have a specific number for that location). I end up going there at 6:45 pm (they close 7) to pick up the package. They said that the driver shouldn’t be here until 8−9pm. Now I’m in my car waiting an hour and thirty minutes until the driver is here.
UPDATE #2: I finally got my package at 8:30pm.
UPDATE #3: Looks like they decided to just throw my computer case around like its nothing and it came broken.

I use Amazon Prime a lot. Sadly, everything is handled via this hub.
I expected a delivery yesterday and today. Yesterday’s delivery never arrived. Today’s delivery arrived, but still didnt receive yesterday’s item!
Lookingf at tracvking, they gave it to USPS and now it will take 2 days more from the SAME LOCATION.
Sadly amazon support has been no help.
I am contacting corporate

UPS, when will you learn that people with 9 – 5 jobs will most likely NOT be home to sign for deliveries? Work with us, man!!! I authorized the driver to leave it at my front door but no such luck after 2 attempts. On the third attempt I was actually home, and the driver did a half-​hearted knock when, joy of joys, I happened to be in the bathroom. I ran out as fast as humanly possible while trying to maintain a sense of dignity, but of course the driver was speeding away in that dung-​brown truck I’ve come to hate. I was left glaring at a ‘Final attempt’ notice.
Apparently, my sister had an iPad shipped to my place so that’s why they wouldn’t leave it at the door. If I don’t get it by 5PM this lovely Christmas Eve, they’re shipping it back to Apple. Now I get to sit in Washington metro area rush hour traffic to collect this thing. Yay!

Ah, the joys of shipping and receiving! I have learned, ’tis truly better to give than to receive…
Day 1: Attempt is made to deliver the goods at some obnoxious hour that no working human is home. Sticker is left on the door — they need a signature, I need my package!
Day 2: Another attempt is made to deliver at the same time. Didn’t work last time, thought it might work this time? Nope! Another sticky that says they’ll be back Friday between 10:30 and 2:00pm.
Day 3: Hubby volunteers to come home from work to continue business remotely to be able to receive the package. No one ever comes despite the fact that they promised! Nothing like wasting all day at home waiting for someone who never shows up and that gives you a ginormous window for when they might arrive.
Day 6: Called the number on the sticky to surrender and come in to pick up the package. The customer center is 20 minutes away, but the hours are reasonable: 8am-​7pm. I give my props.
Day 8: Finally have time to pick up the package and glad to be free of sticky note clutter. I brave the rush hour traffic with little incident only to be cut off right before my turn by none other than a big UPS truck driven by a super considerate UPS Driver who failed to use their blinker and almost took my front bumper off. Truck number 203 495, whoever was driving that truck, you’re on my short list; consider yourself warned.
Day 9: Reflecting over the events of the past week, I’ve decided that I don’t like UPS too much. My package wasn’t damaged, but I dislike being put through the ringer to get a package. FedEx comes to your door when you’re home. UPS, you need to emulate FedEx. Until then, I vow to give all your drivers the stiff middle finger.
Just kidding…