Laurel Kia

Buying a car from Kia of Laurel, has become the worse buying experience in my recent years of buying cars. I am just getting home from having my 2016 Kia Sorento towed home. I just got the car out of the shop Thursday, June 2, 2016, for some undetrmined problem with the anti lock braking system and traction control. The previous Thursday, I made an online appointment that could not be found, though I had a reservation and confirmation number. I drove the car to a friend’s house, went in to use rest room, (5 minutes), came back out and the car would not start. Caled Geico for a jump and was told that the alternator was probably not working. I am going to take the car to the dealer and wait to see how long it takes to resolve this latest issue. I am very displeased with all things Kia, and would not recommend them to anyone.

My wife and I bought our first Kia and it had been a few years since we had been at a dealership to buy a car. The last few times, it seemed to be an all day event and this time around, we had done most of the research ahead of time, so it was simply a matter of test driving the car to confirm all the high ratings from Consumer Reports were true. Not only were they true, but the time it took to close the deal after saying yes was about as quick an experience as one could hope for. Had I not gotten a call from my nephew and spoke to him for 20 minutes while at the dealership, the total time to buy would have been about the time it takes to get a Dominoes pizza. Unbelievable. The entire staff at Laurel Kia was engaging and friendly and our salesman, Pierce York, was profoundly knowledgeable about the car we had chosen, which largely contributed to the entire process being so quick and efficient. He knew all the answers to our questions which gave us a tremendous amount of confidence when we were buying the car. Pierce was a pleasure to work for and would be someone my wife and I would go back to in a heartbeat the next time we’re looking for a car. This time around, we were directed to Kia because we knew the car we wanted. Next time, we’ll go to Kia, simply because of Pierce and the confidence we have in him. He not only sold us on our new Kia Sorento, he sold us on Kia Laurel!

first time buying a car under my name and it wouldn’t be possible without Tae’s help. Everything went smooth from the beginning to the end. He work a lot to find the best car and great deal for me. At the moment very happy and satisfied, everybody was friendly in the dealership and deserve more than 5 stars, highly recommended to everybody out there looking for the best car buying experience ever.

Pierce York was professional, polite, friendly, respectful, informative, and patient … all important ingredients when you only buy a new car every 15 years or so. His knowledge irt the cars I showed interest in was a calming factor for me. His input appeared to be honest and forthright. Pierce and Jamal (Finance Officer) made this dreaded experience an easier transition than I had anticipated. I felt the price of the used car I purchased was a bit higher than expected and more in line with the price of a new vehicle same model. There was very little wiggle room in the price; otherwise, it was a good experience.

This was the best car buying experience I have ever had. Straight talk, no games. They got me a great price on my forte and a great interest rate with my so-​so credit. Then they came back later after I already agreed to buy and gave me an even lower interest rate. They did not try to up sell me or tack on anything. The price they gave me was the price I financed. It was very low pressure, very accommodating.
When I first walked in and showed interest in buying a car and they gave me a price, I walked out to think it over and THEY DIDN’T CHASE ME. I took a few hours and called them back and then they sent me a link so they could run my credit and set up paperwork for an offer before I got there, so I wouldn’t have to sit around waiting there.
They are a great team, special thanks to Mike Vacca. I will definitely be coming here again if I need a new car.

So it’s been a few months since I’ve purchased my vehicle and getting any type of service or cooperation out of these people is an extreme hassle. I recently called to inform a salesman that it’s been 5 months and I still don’t not have a registration or a title. «ALEX» directed me to the website and said if I can’t afford the $ 5 for a new one he would get someone to write me a check. He was extremely sarcastic, disrespectful and apparently had an attitude because I had the nerve to call and request the minimalistic service that should have been provided. Not to mention that I had my temporary tags for 89 out of the maximum 90 days allowed, because of their incompetence and lack of concern for any issue other than money. I was warned about the attitude and egos of this dealership months ahead of my initial visit. I figured I would just deal with it and not let it affect me. Although there are a few good salesman here, go to a business where you will feel welcomed and appreciative. I have had an extremely different experience with my first Kia at Bob Bell in Glen Burnie, go there instead. You’ve been warned !!! («0» stars should be an option)

The salesman at this dealer has absolutely no conscience! He led my daughter on for two days about a used car, as she did everything he told her to do to organize her finances. She took a day off of work. He talked to her today as she took an hour and a half Über ride out to the dealership, assuring her he was holding it for her, then sold the car just as she walked in. I’ve warned her about slimy car dealers, but now she knows first hand about the total lack of integrity these car dealerships have. Now she has personal experience. Don’t ever expect honesty here.

I had the absolutely amazing experience with these guys. I applied on line and I was responded to before they opened. They worked with me to get the best deal possible. I had been to other dealerships days before and they made me the same promises as laurel KIA. However that was not the experience I had. They did exactly what they said they would do. I am on a 2015 optima which I love. Mind you based upon our numerous conversations they listened to my wants and needs and the consultant who was the
selected the same care I wanted for myself my car was cleaned all my questions were answered. I left feeling like I wasn’t being robbed. I can become very impatient and they had me in and out literally within the hour. It was nothing but straight talk. If you are looking for an awesome customer service experience great service and people who listen to your needs and not sell u a car and toss u aside. This is the place. Go see Jamal Allen and Michael Davis. Can’t get any better then them… I am here right now getting a car for my daughter and this is where I will be for all my vehicle needs

So I have a quick update that I think should be added. I went to a dealer (not laurel kia) for a scheduled maintenance. The last place I had had my tires rotated /​inflated was laurel kia. The new dealer told me that my tires were set to 42 – 43 psi, rather than the 34 called for on my car. This is actually dangerous. I will definitely not go back here.

Car buying is nothing short of a headache. Pushy salesmen, cup after cup of stale coffee in sweaty leather chairs bickering over heated seats, all-​weather floor mats and .5% interest. Ugh.
Needless to say, when my husband and I began our car shopping expedition we expected to be met with pushiness, aggressiveness and confrontation. We were in Silver Spring at the Kia Dealership (I shall not name) where our sales person could not give us a definitive price on a vehicle or even a price QUOTE without pulling or credit reports. Ridiculousness. Jamal «The Guy with the Red Bowtie» Allen, no lie, sent me an email while we were on a test drive at the «Other Dealership» breaking down the price of vehicle. My husband drove RIGHT back to the dealership and we were in Laurel within 20 mins.
I LOVE the service we received. Jamal answered all of my husband’s questions. When I say ALL of husband’s questions, he literally had like 26 941 595 million. Jamal answered them ALL with a smile and with the patience of professional. We did not feel bullied, tricked or anything.
He gave us his honest opinion and that is invaluable.
We both have hectic work schedules, but Jamal worked with us, even skipping his lunch break the first day to meet with us when we were both free. Even that evening, when my husband has his billionth question, Jamal still was available via text message to answer it, despite the late hour.
End of story, my husband drove off in his new 2016 that we got for a great price with STELLAR customer service. I can honestly say that as long as Jamal «The Guy With the Red Bowtie» Allen is at Kia Laurel, ALL of our family’s vehicles will be purchased from him. He truly epitomizes customer service and dedication. Words cannot express how grateful we really are, he went above and beyond to help our brand new little family.

I can’t thank the wonderful staff of this dealership! Mike Davis, our sales consultant was awesome. There was no pressure with my purchase which made this process much more easier!
Thank you again! I love my new car!!!

purchasing a vehicle here is one thing, however, the service center is one of the worst out there.

This is the 3^rd time I’ve purchased a Kia with Laurel Kia and Jamal «Red Bowtie» Allen has always been my guy. I’ve tried going other places but the customer service here is what keeps me coming back. If you are looking for a Kia, please stop in and ask for Jamal.

I was negotiating with dealers around maryland/​dc for about a week before finally going into Laurel Kia. After a terrible experience at Darcars Lanham Kia/​Ford the night before it was a world of difference at Laurel Kia. I had already negotiated a price with Jamal, and had spoken to him earlier that day about my trade, which was a much older vehicle with 100,000+ miles and we ended up at a fair value. I arrived an hour before close and drove my new car home that night! Everything was taken care of and any questions I had were answered clearly. Jamal did an excellent job, he even helping me set up the bluetooth before I left the lot. Would highly recommend these guys!
I listened to good reviews for them that I saw elsewhere and was glad to have an equally good experience.

Laurel Kia was literally my 40^th dealership visit in 3 weeks in my search for buying a pre-​owned car. I came in to test drive a Honda Fit, and Pierce York was the salesman who helped me out on behalf of his desk partner. Even though I came in during a torrential downpour, he pulled the car out front for me so I didn’t have to walk to it in the rain, and was nicer and more helpful than any of the 45+ car salesmen I’ve encountered so far! I immediately disliked the Fit and he didn’t try once to convince me of why it was a great car for me to buy. He also spent a TON of time going over there inventory while sticking to the budget and specs I provided him. He never tried to pressure me or convince me of buying something that didn’t fit my needs or budget. He even sat there with me and went out of his way to help me identify the right car for me and my needs (without trying to sell any of the cars at his dealership!). He explained the ins and outs of what I should look for if I want something reliable, well built and with great resale value. He even told me what to avoid (some of the more luxury type cars I was interested in, which they DID have in their inventory) because he knew they would cause me more problems or maintenance than I’m able to handle at this time. Even though it was a 45 minute trip out of my way post-​work in the worst weather ever and I only test drove one car that didn’t work out for me, this was by far my best experience at a dealership all these weeks! I will definitely keep my eye on the Kia Laurel pre-​owned inventory b/​c this was the only trustworthy experience I’ve had so far! Thanks Pierce!

I just purchased my 2^nd car from Laurel Kia in less than 8 months and cannot be happier with my experience. I worked with Pierce, who is wonderful! Yesterday I decided I wanted to trade in my 2012 Optima for a 2014 Optima and contacted Pierce around 10am. I drove home in my new car last night! Everybody in the dealership is friendly and professional. It’s a smaller dealership and they only deal with Kia’s, so I feel you get more personalized service.

Great place to purchase a car!!! Jamal, our salesman was amazing. Pleasant, professional polite, helpful and not at all pushy! I would recommend this place to ANYONE in the market for a new or used car!

We took our vehicle here to be fixed under warranty after an accident, they kept the car for 2 weeks to fix a minor alignment/​steering column issue. 2 weeks later, the car was making a noise while making turns… we took it back. This time they looked at the issue (while holding onto the car for another week) and tightened bolts on the rack and pinion. A month later, the same issue occurred. This time they disassembled the steering system to discover a spring was missing from the strut (it wasn’t replaced when it was disassembled during the first fix)…they kept the car for another 3 weeks to resolve this issue. When I went to pick up the car, the shop was closed and I was told to go to the sales desk to get my keys… it took them nearly an hour to find my lost keys. How do you lose a customer’s keys?!? The sales rep tried to say he had put the keys on the counter and I took them already — blaming me! The manager FINALLY found them and I didn’t even receive an apology for the accusation.
Everything was fine until we took our car to get new tires at another shop, the shop did an alignment and noticed the front caster was out of alignment (specs are to be between 3.1−4.1 — ours was 4.2). The tire store told us, the only that particular caster could have issues like that was from an accident — the only accident the car was ever in was the one we took the car in for the original (and recurring) work. I took the issue to Kia and asked why this wasn’t mentioned when our alignment was checked during the steering system issue, they said «it’s only 0.1 out of spec, casters can’t be adjusted and have to be replaced…». They proceeded to say, «it’s not that big of a deal…». It’s 10% out of spec, it was a result of the accident, and they STILL fail to fix it! We’ve taken the issue to their corporate on numerous occasions with no further help or positive results. I will never again take my car to this dealership OR purchase one of their vehicles.