Gerber Collision & Glass

The theft problem at this location has been mentioned before at Unilocal.My low score is a combination of petty theft and poor customer service. I’ve worked with the company at this location before and it wasn’t the best then either. The only positive is that the repairs seem solid.
The customer service initially seemed good, but when we got the car back it was filthy. Dust was in the cup holders, glove box, and in the air vents! There were also dirty towels in the back seat and all the quarters from the cup holder were missing.
Now, I expect change to be missing when coming to places like this, but every single quarter of five dollars worth were gone. When I notified the location of my issues, I was told they would «look into it» even though I sent them photos of the towels. Nine days went by without any communication and so I called corporate. Less than five minutes after that I call, I received a call from the Laurel location with the man claiming this issue just «came across his desk.»
He told me nothing could be done about the money because it was counted before they started work on the vehicle and that their location couldn’t be held responsible for their employees. He offered for me to bring car back to have it cleaned, but I had already cleaned it. No way was I going to sit in a car full of dirt for over a week. I also don’t trust the company now because they stole from me.
But, what I’m most mad about isn’t the money. It’s the delay for anyone at that company to call me back, to address the issue, to talk to me, to offer something to be done. I spent $ 250 (my deductible) to get the car fixed at their location. Money I didn’t have. They did the work well, left my car filthy, stole money, and wouldn’t get back to me until I called corporate.
So yeah, I don’t recommend the company. I won’t be recommending it to friends or family. I won’t be going back and I called Geico to let them know of the theft and the poor service since they recommended the location.

I got rear ended a few weeks before I needed to turn in my lease and decided to deal with it outside of insurance. It was mostly just a few scratches on my bumper, one very deep one. During my consultation, their first solution to my problem was $ 400 – 500 to take off the bumper and fix everything up. No, didn’t want that. I only wanted to buff it out and make it look as nice as possible. The next suggestion was to go take it to his buddy’s shop fro full detailing to fix up every imperfection on the car. Once again, no, just wanted the buff. Once that was established, I brought my car back the next week and within an hour, they had made it look much better. The only noticeable remaining scratch was the big one I mentioned before, which they couldn’t do much about but did paint it a bit with some extra silver paint they had. And that ended up being about $ 50. So, they did some good work, despite some annoying attempts at up-​selling me.

This is an email I just sent to my Gerber rep:
Hi ****,
I called Gerber 30 minutes ago to check on the status of my car only to find out that they (1) did not have the part ordered to work on my car today, (2) they need to send me an estimate of repairs before they can work on my car and (3) they are unaware of any damage other than the cracked mirror. I informed the tech that Gerber already gave me an estimate several weeks ago and my insurance company has given me an estimate as well. I told the tech that I’ve been working with you for approximately 6 weeks to provide all documentation requested and that you informed me that I can move forward with completing the repairs. I am not willing to get a third estimate at this point. Further, Gerber’s own estimate already included damage to the mirror and repair of the scratches on the front panel. I put tape next to those scratches to ensure that they would be included in the estimate. I also referenced them to you again in my email earlier today. Lastly, I had to go through great lengths to adjust my schedule to drop my car off this evening. To say that I am frustrated and highly disappointed at this point is an understatement.
The tech was great. He tried to fix the situation but I am just not willing to start all over at square one. I appreciate the assistance you have provided as well but somewhere along the way communication was lost or the ball was dropped. I made this appointment early last week. For the part to just be ordered today makes no sense. For me to have to get another estimate when Gerber and State Farm already provided estimates makes no sense. For me to drop my car off this morning when the part was not available makes no sense. And finally, for no one to tell me that they wouldn’t be able to fix my car today makes no sense.
I have requested my car back. I’m going to another repair shop.

They did a great job on the repair and you couldn’t even tell my car was in an accident.
Minus one star because my GPS holder went missing. I removed all of my valuables from my car, but I never would have guessed someone would steal a suction cup GPS holder from a car. A new one was $ 20, which they paid me back for, but just wanted to warn people to remove EVERYTHING from your car before it gets to Gerber.

Gerber was recommended by a friend who has a repair shop nearby. From the day I walked in to get an estimate to the day I picked up my car Gerbers customer service has been outstanding. So good in fact, that my experience with them was worth the nuisance of having had my car damaged. The damage was minor, just a little crumpling over a rear wheel, Ivy did the estimate and explained everything they would do to make it right. Once I dropped my car off they emailed me to let me know they’d taken the car in and sent progress reports until they called to tell me the car was ready, before their estimated date. WOW

Will not be coming back — they never said anything about all their restrictions on payments — no checks over $ 250 — no credit/​debit card from 3^rd party even with 3^rd party standing right there with me — they want cash or money order — umm yeah don’t think so — later they can make all kinds of claims about non payment that way — been burned before — and why the hell don’t they say anything when you drop the car off — shifty shady shitty if you ask me — and freaking inconvenience — not recommending the place at all

Gerber Collision has done a good job on my repairs to my vehicle. Also Gerber will keep you updated on the status of your vehicle while repairs are being made. They made my process easy. Thanks Again Gerber Collision

Excellent customer service and work. My car was recently given a good scratch by someone in the parking lot where I work and it went under the paint so it was something that couldn’t be left.
Gerber was one of the most recommended repair places by USAA so after getting the insurance companies to do their thing we took it in. The car was dropped off on a Wednesday and was done by Friday afternoon and is as good as new.
The staff is friendly and helpful.
There’s also an Enterprise rental office joined to the building which makes getting a car super easy.

My insurance company recommended I try Gerber Collision & Glass after a hit and run accident to my car. I was more than impressed. The staff was incredibly friendly and knowledgeable. They were accommodating with scheduling and the repairs were quick and to my satisfaction. They estimated a week for my repairs, yet only took 3 days. I was not going to make their closing time and they were nice enough to have someone wait for me so that I could pick up my car that day. If I ever find myself in a pickle again with my car. I will be bringing it here.

Top notch all the way — great service, great communication, great quality of work. I came in for an insurance repair after an accident. They took the info and said it would probably take a week to fix. They were polite at every step of the way, and kept in close touch during the whole process. I got either a phone call or an email when they finished the damage estimate, received the parts, started the repairs, and finished the repairs — a day early. I wasn’t able to come in the day they were done, and they said no problem and were very accommodating.
After I got my car home, I noticed a front-​end shimmy and took it back. They checked all the tires and demonstrated that it was a problem on the side opposite their repairs. Turns out all I needed was an $ 8 tire balance on the left side, which my mechanic did that same day.
I recommend these guys without reservation. They are a busy shop that still finds time to treat customers with respect.