CVS

Update 06÷06÷16: I am mad at myself that why am still going back to this place. Doesn’t seem like I have many choices. I wish I could take the one star back. I would go to a thrift store for my pharmacy needs to avoid this cvs. Continues to decline, rude staff, lack of professionalism. Don’t even want to waste more time talking about this place.
Absolute mess, rude pharmacy and check out staff. CVS coupons are a huge drama. I had five of them and the gentleman at the check out simply couldn’t figure it out. I purchased $ 115 worth of stuff but didn’t get a single $ discount whereas I walked in with at least $ 25 worth of coupons none of which were accepted simply because of some glitch in their system. Put up some car wash here, CVS!

This pharmacy is way to busy to have one cashier. No matter what time of the day you walk in there is always a line. Your prescription takes hours to be ready !!!

I come to this location often and there is a large parking lot and a drive-​thru for the pharmacy in the back. I’ve never had any problems with the staff, however it can get busy at times and there can be a bit of a wait. However, the employees are generally friendly and will go the extra mile to help. It’s a 24 hour, full service location so that is convenient!

There’s not that many places out there that I would dream give a big FAT zero — except for maybe the CVS located right next to Five Guys, in Laurel. They’re staff is unprofessional and uncaring — especially when «caring» should be the number one priority. I was on the phone for nearly two hours on hold, back and forth — waiting to hear the status on pain medicine that the doctor had called in for my husband. And the doctor did call it in — that much was verified, so why was his prescription not ready and then, you keep me on hold. UGH!!!
Why advertise for 24 hours service when that’s not being provided, is beyond me. This one bad episode makes you all look incompetent. Shame!

I was in there on 11÷04÷15 around 5:30 pm. I went in to pick up a prescription that my doctors office assured me had been called in and was ready for pick up. The entire store was severely understaffed. Tammy in the pharmacy was not only extremely friendly and helpful but she took her time to straighten out the confusion and fix the problem (my doctors office had made several errors when calling in the prescription so the pharmacy techs we’re having difficulty finding it). I had to pick up a few other items I was there. I found my items and got in the long line for the front registers. The manager that was on duty was working hard and running between the pharmacy and the front registers to check out customers and help alleviate some of the heavy lines. I got closer to the front of the line. A woman had walked up to the front of the line and was yelling at the young male cashier about the wait time as though it were his fault. He was unfailingly nice to her. She was still demanding to see the manager and he happily paged him for her. When I made it to the front of the line the female cashier rang up my items I was also very friendly. I had to come back later in the evening to pick up my prescription. This time it was the manager that rang up my purchase. He was extremely friendly and nice. Not frazzled at all considering the evening he had had. I am very impressed with this store and their stellar staff. I’m very happy to have such a great CVS so close to home!

This is beyond the WORST customer service I’ve ever received and even witnessed to someone else… Very unprofessional workers! I’ve been in customer service for many years and I know it can be hard to hold back words but at the end of the day it’s your job to be respectful. It’s a shame… So as a warning people, stay away from this pharmacy!!!

This is the worst CVS in the Laurel, MD area. The pharmacist and the drive thru clerk were rude. Every time I come to this store there is a problem. I called to make sure before I went there that my prescription was ready and it wasn’t even though I was told that it would be. It almost never is ready when they promise it to you. The staff doing the drive thru today were assholes and so is the head pharmacist in charge. She is fully aware that this clerk was treating folks badly and yet does nothing about it. The store is dirty and unorganized and the little fucktard who worked the drive thru window tonight 7÷31÷15 should find another place of employment if he doesn’t like his job, because its pretty clear that he doesn’t. I am moving my business to Walgreen’s next door. I know that it won’t make a difference but I simply can’t handle this store anymore. Do not go there, seriously avoid them if you can.

Love that this CVS is 24hrs. The store is very clean but like every other CVS I go to theres always long lines and never enough staff. The staff that does work there is very friendy and willing to help you locate anything you need. Was able to find everything I needed, the only problems were the lines and the location. Once outside was approached by a man who seemed very schizophrenic and very pushy and would not let my friend and myself leave in our car, we literally had to slam the door and pull of in a hurry on him. It seems like this location is always surrounded by people always asking for money outside or just trying to con you into buying something. I just wanna get in and get out safely.

I would love to give this place a 5 star positive review but I can’t do that. I have been filling my prescriptions here for years and for the most part it has been a pleasant experience. So when they are good they are great! But when they are bad they are HORRIBLE! It has more to do with particular staff members who are working verses the actual pharmacy itself. I came in to pick up a topical cream for my face and was told it would take an HOUR! Now understand, there is no need to mix or measure this cream, you simply pick the proper strength from the shelf, slap my script on it and let me go. But no… This is where the shenanigans start. Employee 1 (sad to say the actual pharmacist) and Employee 2 decide prior to checking me in at the drop off window, to have a 5 minute (no bs) discussion about what they wanted for lunch. Then without so much as a hello from the tech I was asked «what did I need?» I promptly said and «hello» and told her that I needed to pick up a prescription that my doctor should have called over a few minutes ago. She told me to go to the pick up window but when I told her that I want to be sure that the right prescription was called in is when she finally decided to ask me for my information. This is the part where she told me to wait an hour and after expressing that I felt that was a bit long she then said we’ll wait 30 minutes and walked away. (This was the pharmacist!) I walked around the store until they called my name. Once I got to the counter the clerk was ringing me out, he was polite and nice, he then asked for my insurance card. I started to look for it in my wallet but then I told him, my insurance is in the system, I have been coming here for 5 years and my insurance has been the same. He asked me to step to the drop off window again. Which I did. The lady at the drop of window (her name tag was scratched up so I could read her name) told me I wasn’t in the system. I expressed to her that I have been coming her for 5 years and I picked up a prescription about 3 months ago, with the same insurance with no problem. She then proceeded to tell me I was wrong and I was not in their system. Frustrated was an understatement. After she put me in the system, which should have occurred prior to filling the prescription, I had to wait another 10 – 15 minutes for the pharmacist to release it again. Needless to say my visit from start to finish to more than an hour and I will be sending an in depth complaint to CVS Pharmacy customer care department. Rarely do I get agitated but this was pathetic and unnecessary.

This is the worst CVS I’ve ever been to and I have given them multiple chances. First off, never actually go inside to get a prescription filled or pick it up. It will take an hour, literally, versus the typically 35 mins it takes to get through the drive-​thru.
They seem to only have three people working at the pharmacy when the volume of prescriptions they get needs probably twice that working. They almost never have the prescription ready, even after I’ve left it there more than a day. After waiting on a 35 min drive thru, they usually say «oh, we haven’t filled it yet. Come back in 20 mins.» Um, I’ve left it there for days to be filled! I’ve had it with their incompetence.
Go across the street to the CVS on Domer street. It’s heaven in efficiency and customer service compared to this hellhole.

The only pharmacy I’ve ever been to where pharmacists act as if they’re wasting their precious time assisting/​talking to you, and the wait times aren’t just ridiculous, they’re straight up outrageous.
During one appalling experience, one of my usual medications weren’t available, so instead of acknowledging it and asking if it was okay, they went ahead and filled the prescription with a different medication and then tried to charge me almost $ 200 for it.
This place needs to go. There are so many more pharmacies around the area that actually care about their customers.

By far one of the worst pharmacies I have ever been too. This is the second time of going to this pharmacy and have had the same problems with either getting my prescription or extremely unprofessional staff. After my doctor electronically sends my prescription I still need to go to drop off counter confirm it and wait again another 20 to 30 minutes. Last however go to this pharmacy.

This is the worst service at a pharmacy I’ve ever had. And I used to be a pharmacy technician at CVS for 5 years. I called to get my prescription transferred from another store 5 times in 3 days and it still was not done. Each time I was told it would be done. One person said they had a computer glitch, the other said it wasn’t backed out. I know how it works there don’t play with me. I don’t have time to keep calling and passing by but no RX. Maybe if I was face to face it would get done but that shouldn’t be necessary.
So I call today and I said can it be done or do I have to go to another pharmacy. She says «that’s your choice»! WRONG ANSWER! you never encourage a customer to leave. I’m calling corporate. This is ridiculous!!!
Stay away from this pharmacy!

SLow and unprofessional. Went to the drive thru and will not go back again. I was asked to leave the window and come back after 3 other cars because the pharmacist had to approve something. I asked to wait since everything was set. She rolled her eyes and walked away. Surprisingly my meds where ready one minute later. (Glad I didn’t drive around to be stuck behind other cars, and i had a baby asleep in the back.)
She never asked if I needed to talk to the pharmacist nor have me a receipt.
Abbie was her name and my thoughts to her are «if you don’t like your job, get another. »

The worst CVS pharmacy that I have been to. The night staff are absolutely horrible. I have waited nearly two hours for a prescription to be filled, after being told that it would be 15 minutes.
I’ve actually seen one of the pharmacists pick up the phone and hang up without saying anything just to make the phone stop ringing. Not just once, but multiple times.
Recently I asked for a prescription reauthorization through the automated service over the phone. I was told that I would be informed of the status of the prescription within a few days. A week has gone by and I have heard nothing. I spoke to the doctor and he told me that he faxed the prescription to the pharmacy days ago.
The rest of the store is ok, but the pharmacy is worthless.

Bought my fare card for the metro rail. process was long but the service was great!

Nice clean and ohh so slow! It must be a Laurel thing.
My wife need a script filled and we said we would be back in an hour to pick it up. They said no problem, we come back 3+ hours later and had to wait 45 minutes.
SLOW

This CVS was okay. Stopped in to pick up some things. There was no line so we were checked out quickly.

So, I’ve been going to this CVS since I could remember, it has always been a good, clean CVS! The pharmacy is even good, most of the time. ²⁴⁄₇ is always good. That surprising time of the month at 3 a. m &Harris Teeter is expensive and WAY down the road!
They’ve even renovated the place which is a blessing, now there’s more room for more products and it’s not all stuffed together!
All in all, it’s a good, reliable CVS!

My doctor suggested that I find a store that had one of the Dr Sholl’s orthotic machines to get the right number for an insert. This CVS was the closest location to me that had one of these machines.
The customer service at this CVS is horrible. If you know what you need and you don’t need assistance, then this CVS is as good as any other.
However, if you think that you may have questions or need assistance, I would recommend going elsewhere.
When I asked for assistance, I just received a gruff «no». The employees need to be trained or retrained in basic customer service.