Arden Pointe

This has to be the worst complex I’ve ever lived in, in my entire life. Initially I thought it would be a nice, safe place to live. But in my mere three months of living in Arden pointe I experienced my water being shut off randomly for long periods of time due to lack of maintenance, car vandalizations, home break ins, and harassment from the management. My girlfriend had her puppy come with her to my home and I was suddenly faced with eviction or to pay a pet deposit even tho the puppy didn’t live with me. The leasing agent Nicole «lost» my money order and receipt for my deposit and I had to bring in proof that I paid it so I wouldn’t be evicted. The management office «accidentally» filed a law suit against me for non payment of rent even tho I paid it, then had to cancel it with the court, after being served by the police (embarrassing) they close the parking lot to do repairs and you are forced to park a block away. I will attach screenshot email correspondence and fliers placed on my door so you can see why you SHOULD NEVER MOVE HERE! Oh, and there was two murders in this community recently, if you google it you should find it. NOT A SAFE AREA! The grounds are littered with trash, the management is rude and harassing (you’ll get notes on your door almost daily about random things they’re doing to inconvenience you) STAY AWAY!!!

I have lived here for around a year and have yet to be impressed by anything to be quite honest. I’m not going to totally trash this complex since on some level, based on the price and area, you have to set a certain level of expectations as fair as quality goes. While I will list mostly cons here, I’m sure some of them are expected in this situation.
Pros:
— The apartment we stayed in had very little issues (Maint — Wear/​Tear — Non Working Equipt etc)
— The grounds were usually kept fairly clean, considering so many people that lived in this complex were extremely messy and inconsiderate when disposing of waste.
— The maintenance manager was great (***The maintenance crew not included here***)
— The access to main roads/​highways and retail outlets was extremely convenient.
Cons:
— Management was responsive via email but extremely inconsiderate in almost any situation. I don’t want to list the situations exactly, due to privacy reasons, but I will say that they never went above and beyond for the customer. Some things were small, some were larger, but in every instance they never gave a break of any kind.
— The residents that live around here are always in some kind of trouble. Cop cars, drugs, domestic issues, etc etc. It’s not the safest area, that is for sure.
— The parking is terrible. They do semi-​enforce parking with stickers, but if it’s late, you may never find a spot. I have had to park near taco-​bell quite a few times actually.
— The maintenance staff was responsive, but again, mostly inconsiderate. Let our pet outside twice without blinking an eye. Came and went as they pleased, and not on the correct schedule. Entered our apartment without a call, email, or text. No notification. They usually had to get the manager involved to get something fixed, if it was difficult whatsoever.
All in all, it’s certainly not the worst placed I have lived. Most of the complaints come from the fact that we couldn’t catch a break from management, maintenance, or anyone else that was involved with Arden Pointe. Combine that with the rough area and you get a two out of five star review pretty quickly. If you know the area well and just want to stay somewhere cheap, then by all means go for it. If you do concern yourself with the area and want to be taken care of by management, go somewhere else and save yourself some grief.

If I could give this place no stars I would. DO NOT MOVE HERE! Previously named Laurel Square and now under new management by the Donaldson group. Parking here is awful if u arrive home after 9. In The middle court only residents with parking stickers can park there but ppl park there without stickers, that don’t live there and they do not enforce towing anymore. Forcing ppl to pay $ 35 a month for reserved parking spots. So even though u have a sticker AND YOU LIVE THERE you will not find a spot there if u get home late. Many times I spend an hour looking for a spot at night because the other 2 courts are always to capacity as well. Once had to park so far away after 1am and walk through the Arden Way court and on Contee road to get home (not safe for anyone especially a woman).
Also I live on the 3^rd floor and have had about 9 different leaks in my ceiling. I’ve awakened to the sound of water dripping from the ceiling on many occasions. The so-​called roofers fix it and then it happens again in the same spot. 3 times in my living room, once in my kitchen, 2 times in my bedroom closet (dripping all over my clothes), and 2 times in my bedroom. The management staff is indifferent and never offer any type of empathy for you. They could care less about you or your issue. Not even a «I’m sorry to hear that». They are lazy and inconsiderate. They won’t even offer to move me into another unit when clearly mine is uninhabitable due to the constant roof leaks.