Lenscrafters

Was 15 minutes late for a Noon appointment. The assistant office manager greeted me with a «Do you have an appointment?», to which I responded, «Yes, I had one at Noon, I’m sorry I’m late», and her response, completely unapologetically, was «We can’t see you until 2pm, the doctor has to go to lunch». I thought for a second, then asked, «Wait, what time is she going to lunch? … and why did you schedule an appointment for me right before she had a lunch appointment?». She responded by saying, «She goes to lunch at 1pm, and you’re 17 minutes late», with quite an attitude. I said, «I know, I apologized for that, but now I’m confused-​«, and the woman gave me the ‘one minute’ finger to finish her phone call. Two Dr’s assistants came out and stood by the desk while the woman was speaking on the phone, and I asked one of them, «How long does the entire process take?». The response I received was «about 40 minutes».
The assistant office manager hung up the phone and, acknowledging her display of frustration, said, «Okay, lets start over», which I thought was nice. So I said, «Okay, sounds good to me. I was just told the process takes 40 minutes, the doctor goes to lunch at 1pm, that leaves us 45 minutes-​«, the woman cut me off, immediately displaying attitude again, and said, «You weren’t here at 1215, you were here at 1217», which flabbergasted me. I looked at the Dr’s assistants in disbelief, and the asst office manager, I think –again– to realizing the ridiculousness of her responses to me, and her inability to handle the situation, said «Start the paperwork, we’ll put you in the system, and if we can fit you in, we will». I told her not to bother.
I found the woman to be unnecessarily rude. I was more initially more than apologetic. She never once got up to inquire as to the Dr’s availability to see if I could reasonably be fit in, or if I would need to come back. She never stated whether the Dr’s lunch appointment was simply a typical hour lunch, or if she had something she needed to do (which may or may not have even been necessary, because we had the time to do everything anyway). The funniest thing was that I live minutes away, and this was on a holiday, so it didn’t matter one single bit if I needed to come back at 2pm, so I had no reason to be upset. I had no care about the time of the appointment, I was just annoyed by the logic and attitude that I received. The woman was seemingly in a bad mood from the outset, and didn’t seem to be reasoning well.
It was not an urgent appointment, so I just told her not to bother putting me in the system, and that I’d take my business elsewhere.