Zia Record Exchange

Great place to come to if you’re not in a hurry to go anywhere, you can spend hours here! Whether you’re looking at new/​used vinyl, DVD’s, CD’s, Books or random gifts from popular movies time will fly. We had to ask a few questions being newbies in the vinyl scene and the staff was very friendly. The gentlemen gave us advice as to the best cleaning products to use, they were actually out of stock of his recommendation but was he was very honest and told us to come back when the particular cleaning brush was back in stock, but in the meantime he gave us a tip and just said to use a super soft cloth or t-​shirt with a bit of water until then. The bottom shelves were more older records or records they had a lot of copies of. We found a copy of «The Ventures» for $.50 and a Neil Diamond for $ 3. Came out with 2 records for less then $ 5! My biggest tip for this place, wear comfortable clothes! It started to get a little warm in there and sometimes the aisles were a little crowded so navigating through records with someone either behind you or next to you tends to gather a little bit of body heat and during the winter when I was wearing a large winter coat and shuffling through records things started to heat up. I also recommend comfortable clothing because if you want to come across a great find, you will have to either sit on the floor and go through the records or on your knees, I saw a few plumber cracks but that’s what you got to do to find a treasure sometimes! They have a record player you can use in the front next to the register so you can check out your purchase for quality and scratches which was pretty cool *If you don’t need a bag they will give you a ticket that you can put in one of the bins on your way out which they will donate to a charity of your choice for money they saved from providing a bag.

Zia is Awesome, they have a large selection of music, movies, games and all sorts of related memorabilia. The staff is super friendly and willing to help you find anything you could be in search of.
I could get lost in this fun store, and everything is organized by sections which makes it easy to browse and find what you are looking for! They have lots of goodies, I went in looking for one thing and left with lots of other items that I had to have and at a decent price as well.
They have some fun board games that are themed like Star Wars, Walking Dead, lots of Zombie items, Yahtzee games and such. This is a great store to shop for gifts that you would normally have to find or order on the internet. I am a fan!

An awesome place for used DVDs and Blu Rays. Of course they have an awesome music selection too. There are a couple locations in town.

I love this store!!! if they dont have a cd or dvd in stock, they will order it for you! this place is like a time machine back to when record stores were on every main street.

I’m still in disbelief of the horrible customer service I received when I attempted returning some records that I got from the Eastern location. I bought the records 3 days ago, and when I got home to listen to them on my new turntable, they both skipped like crazy. Right after hearing the skips, I went online and bought the same records on Amazon to replace them. After getting them in the mail, I called ahead to ask this location if I could return items I got from Eastern, and they said that would be fine. When I got there, a manager told me that they could not accept opened items to be returned, and she went on to explain (and she repeated the same thing to me four times,) that if I adjust the weight of my needle, that the record would probably play properly. She kept explaining that same thing to me at every attempt that I made to object to the nonsensical return policy, and she ended the conversation by saying, «that is the reason why nobody really listens to records anymore.» Super disrespectful and unprofessional.
How would I have known that the records were defective if I had not opened and listened to them? She offered the option to sell the records back to them, but why would I do that if I literally just bought them three days ago for full price?
I went home to listen to the same records that I got from Amazon, and alas, no skips. Please, do not even take a risk on getting records from Zia.

HATE Called ahead to see if they had specific box sets, and I was assured by a male employee they had plenty of both. I get there and a female employee tells me what they have is on hold (and has been) for other customers. She calls another store while another male employee tells me my other options. I would have appreciated this, but he proceeds to question me in a very indifferent tone when I actually made the phone call and who exactly I spoke to — basically implying I could have made the whole story up. After an hour of waiting in the store because I just kept getting passed around from employee to employee, I just left.
DISLIKE I understand they had to help other customers, but I really wasn’t informed of what was happening til I stood and stared at the cash register cause I was tired of looking around the store to kill time.
LIKE The female employee had a pleasant attitude and seemed genuinely willing to help.
LOVE I used to really enjoy coming to both Zia store locations cause I loved EVERYTHING about them, but this singular experience has left a bad impression for me.

Expensive video game prices. Disappointed.
The store is clean, the employees are nice, but they have game prices that are not acceptable.
Example of how bad the prices are.
A game that is older will commonly sell for $ 19.95 at retail.
Zia had a few of these used at $ 17.99.
I understand why. They buy the item when the retail price is higher, and cannot compete when the price drops.
Still, they are no better than gamestop which gers vilified for their prices.
They sell a lot of older retro type games but teal collectors will still use eBay. They sell older console stuff at a $ 10+ markup over amazon. Stuff like retron 3 which is a new in box item that isn’t hard to get.

In the simplest way I can put it, Zia is a true blessing. It’s a holdout of the music, movie and general pop culture shopping house heydays we took for granted in the 90s (even 00s a bit). A third of the store is movies. In depth, scarce to common titles, meticulously categorized and it’s overwhelming. You forget how nice it is to find a place that takes the film catalog seriously since anywhere that did/​does likely isn’t around anymore. Just to show how obscure some of the titles are, I stumbled upon an Adrian Paul film (Séance) that I’d long given up on searching for. I wasn’t even looking for it, I just found it sitting on the shelf. I was mildly ecstatic.
The other two thirds of the store is mostly music (mostly CD but a growing vinyl selection) and assorted books as well as pretty dang cool pop culture assortments. Coffee mugs, to comics, to toys. As for the music, again… throwing back to the glory days of CD shops and video houses, they had a thorough selection. Stuff you’d never ever find readily stocked at Best Buy. Again, appealing to my eccentric tastes… I am a soundtrack collector (scores mostly… as in original music composed for a film)…they had so many scores in stock. New AND used, but the New selection are what stood out. I picked up The November Man on CD for cheaper than I could get it off Amazon. And guess what, I supported a real store… not click, pay, ship from a warehouse. In all honesty, it made me feel a bit fuzzy inside.
Sorry, I’m clearly getting more excited the more I write. I’m gushing. I apologize. But let me put it this way, I was attending the Mr. Olympia event and had an extra day to kick around Vegas once the show had wrapped, and did I spend my day on the strip? No. I WALKED, in the cruel desert sun with fair skin to boot, 2.14 miles each way (I mapquested it) to find Zia’s. And it was worth it. My only regret is that I did not have more luggage space so I could buy more. If I come back to Vegas next year, I’ll be seeing Zia again.
And, worth mentioning, though very much a throwback to a better time for «media» buys (I cringe every time I write the word «media» to describe movies and music and books…)…one thing I did not have to deal with was the socially awkward music snob who wouldn’t make eye contact with you nor had any real interest in helping you. Nope, the young dude who rang me up was surprisingly friendly. He said, hi, how are you, thanks for coming in. It was a dialogue I wasn’t used to having.
Forgive me, again, for the overlong self-​indulgent write up of Zia… but I’m a fan and I just wish there were more like this closer to home!

— Not so much used vinyl, but price is very low.
— A lot new vinyl with usual price.
— Used CD, DVD

I just found my new addiction! I finally found a place to build my record collection, yay!

people gota eat, right? which is exactly why Zia records doesn’t fully dedicate itself to records, that i can understand and personally thats what i love.
This place has a little bit bit of everything for every geek in your home especially the cinephile. They have a vast film library for sale, great cd collection and a decent stock of records. There’s toys, collectibles and unique gag gifts.
unlike many other stores that sell trinkets, Zia records is one of few that feels so unique, like they hand picked every item in the store. the service is always pleasant and the staff seems knowledgeable.

Huge selection of Records new and used, they have the largest clearance bin, make sure you check the records carefully it may be a bargain at 75 cents but the record might be scratched up so bad or warped useless.

I am acquiring a movie collection for my kids. I love watching new movies (i.e. Avengers) with my two sons (3&5) and better yet, I love sharing movies that I loved as a kid (i.e. NeverEnding Story, Bambi). It is a great bonding time for us and I always take advantage of the opportunity of starting discussions on relevant topics within the movies. (i.e. discussing adoption during the movies Matilda, Tarzan and Kung Fu Panda).
In this age of streaming movies, why would anyone start a DVD library of movies you ask? BECAUSE USED DVDS ARE SO CHEAP! That’s why. LOL. When you can buy the movies for around the same price as renting them, just buy them. Since we have a DVD player in the SUV, we pick their favorites movies to play on long rides to places like San Diego, Sedona and Lake Tahoe. (We get around.)
Shopping at Zia for kids movies is super easy because their movies are separated into categories. In addition to movies, Zia also sells used games, CDs, records and collector/​novelty items. The have some really cool and unique items. Great gift ideas for the hard-​to-​shop-​for person.
I’ve only been here once and as much as I like the place, I was really upset when, while shopping, my 5 year old son said, «Daddy, I have to pee.»
«Can it wait?» I replied.
«No. I have to go now.» he said urgently.
It’s a sad story, but it’s not the first time it’s happened when staff have no sympathy for a child & stand by the store policy of not letting customers use the staff bathroom. But this story has a happy ending. After the lady told my 5 year old that he could not use the bathroom, I walked him outside of their front door, dropped his pants & peed in front of their front door onto the concrete. (He’s a kid so he has not learned to be pee-​shy yet.) One point for KARMA. ROFL. And then we came back in and continued shopping. No one said a word. And I spend almost $ 100. The end.

THE GOOD:
If you are looking for a one stop shop for music, movies, t-​shirts, books, gadgets and just about anything related to gift giving, this is the place. It’s perfect especially around Christmas when you don’t want to go to the mall.
THE BAD:
If you are looking to trade your movies, books or CD’s, be careful. They low ball here. I traded in some cd’s that I know were worth way more than what they offered. I went to a different music store and got much more.

I’m torn on how to review the store. I’m picking middle of the road simply because there was little order to the collection there, with titles in the wrong section, wrong letter altogether, and artists are for the most part by last name, while the name of the band goes by the first word (I don’t prefer it this way, and it seems like the place just needs a going through to get in better order).
For some time, it seemed my visit would be a bust, until I kept on trucking and found some Waylon Jennings and Willie Nelson on the floor, along with a Johnny Cash America selection I’d never seen anywhere. Wound up with a few Rolling Stones albums I hadn’t seen either, 3 Bonnie Raitt Albums (hey, I just decided recently to give her a try, and it turns out I like her style and sound) for $ 1 a piece, and a Pretenders album I can’t wait to play. About 15 albums, out the door for $ 51.
Tons of junk, and every bin is overstuffed, so making it through the stash is more laborious than it should be; you wind up tired of making the effort and give up.
This, like Rasputin Music in the Bay Area, seems better suited to get you used DVD’s, CD’s, Blu-​rays, and books, and the vinyl is just there in the back and whatever happens happens. Supposedly Zia is a chain with 8 locations, some in AZ (I handle all the SW, so I will be on the lookout, particularly since some of the other locations are reportedly larger).

So, I usually always go to the Eastern Ave. Zia, and I love that place. It’s a 5 star place. Great staff, huge selection of music and movies… But this review is about the Sahara location, where I’ve just been unimpressed with until today, which turned me off completely from it.
First off, compared to the Eastern Ave. location, the Sahara location is about half the size. Thus, their selection of movies (especially) and music is much smaller. Sure, there is a cool selection of stuff. But there’s not much of it. Yett what really turns me off of the Sahara location is the staff. It seems that every other time I go, I have problems with this location.
Today was the worst. I have never witnessed the kind of inexperience when it comes to what a Second Hand Record Store does most: buy items. I came to sell blu rays and DVDs, but they won’t a few of them. The first item they won’t take is a blu ray, because it is Region A and the employee doesn’t know what Region A is. She has never heard of it. According to her, there is only Region 1. Um… What? So I show her that Regions A, B, and C are the regions for Blu Rays. She then says that it won’t play in the USA. So I tell her that Region A is what plays in the US, and she still doesn’t understand. I even showed her a few Blu Rays that have Region A on them, and she still doesn’t understand. Good Lord… At this point, she is starting to get an attitude with me.
The next item she won’t take is a DVD, because it says Region All but she says it says Region 3. Again… what? I tell her the 3 means there are 3 subtitles. She still says they won’t take it. Then I bring her the exact same item, in the store, that THEY are selling. She says they can’t take it, but if I want they can give me a nickle for it even though they are selling it for $ 15.99. Oh, at this point her attitude has reached critical levels.
I will never again visit this Zia location. The poor customer service today was just one in a long line of problems I’ve had at this location. I mean, it’s one thing to have an attitude with your customers, but to buy movies all day and not know the most common thing about them is just mind-​boggling.
Go to the Eastern Ave. location instead.

From 3÷11÷15
We decided that a record store excursion was in order, so we came to Zia Records. This place is set up like a movie from the 90’s that just so happens to be at a record store. I can almost see the employees doing record store montages in my head hahaha.
I have to say I am impressed with the selection of music they have everything and I mean everything. Any CD you have been searching for but can’t find due to it’s obscurity is more than likely in this store. They also sell DVD’s, apparel, posters incense, miscellaneous items, and VHS tapes– yes VHS tapes! I did not know people still used movies on tape, but if you still own a VCR this is the place to go.
I am truly impressed. It’s nice to go into a true record store every once and a while for the nostalgia of it. I will definitely be a regular here for sure.

Vegas is desperately in need of more stores like this: used movies and music, plus pop-​culture-​related books, clothing, décor, accessories, and gifts. Their book selection is pretty similar to what is offered at Urban Outfitters, but their used CDs and DVDs are really where they shine– it’s like having Amazon Used products available at your fingertips, no shipping charge or delay! They also offer vinyl, for those who feel so inclined. Pricing is fair– look around for sale signs.
Most of the product here aside from the DVDs revolves around music– there’s a stash of Nirvana/​Kurt Cobain bios and coffeetable books in the back corner, a smallish selection of band shirts, and other various merch. I do like how they have info posted about upcoming CD releases, and they are open til midnight on Mondays for Tuesday releases.

Zia is the place to go if you want to find music, movies, action figures, books/​comics, cups, or just pretty awesome stuff in general.
I went to both Zia Record locations in both nights (Eastern & Hammond; Sahara & Arville). My boyfriend and I wanted to see if another location had more rad stuff than the other. It doesn’t. They have the same items, movies, music, etc. You just need to look around and first come, first serve on some items.
Customer service is very welcoming and chill in both stores. They aren’t up your ass while you shop around and find cool things but when they walk past you they acknowledge you and ask if you need help. It was a Friday night and the line had gotten pretty long, the employees downsized it quick enough though.
At Sahara’s location I found it was greatly organized and well kept up. It might be small in size but I found myself going back and forth. I couldn’t make up my mind on what I wanted. Plus I didn’t want to miss anything awesome! I snatched some incenses (10 for $ 1.75) and a collection of masks ($ 10).
At Eastern’s location the parking lot was rather packed and it was hard to find a parking space. I figured the video section was messy and disorganized due to it being late but the entire store had items scattered.
All in all, I will be returning back to both stores.

Beware! You’ll likely end up spending more money than you’d intended to at this place, and moreover, you’ll be happy about it!
They have a great selection of music and movies, as well as a good selection of memorabilia and memorable service to boot. From the greeting as you walk in the door to their offering to donate to a charity of your choice if you choose to forego a bag to carry your goodies home in, the place is as warm and inviting as any I’ve ever purchased prerecorded entertainment items at.
…actually, they’re friendlier and more inviting. Scratch that last bit.
The staff is amazingly friendly and helpful, and should you have any issues whatsoever locating something, they’ll be happy to look it up in the computer to see if they have it in stock, research it if they do not, or help you find it on the shelf if they do. The place is well-​laid-​out so it’s not overly difficult to locate what you’re looking for (unless you’re looking for an action movie with a lot of good one-​liners that could conceivably be either in Action *or* comedy for instance, then just ask), but they’ll make sure your well-​taken-​care-​of anyway.
They have a selection of odd beverages for fun and laughs next to the checkout counter, and be sure to get a Zia card so you can receive extra credit when trading items in, and rewards for the items you buy with your credit.
Overall, if you’re looking for used movies, new music, or a Walking Dead-​themed board game to tickle your best friend’s fancy at their next party, be sure to swing by this store.