Walgreens

If I could give the pharmacy section zero stars, I would.
I’ve had multiple problems with this pharmacy and tonight was the last straw for me. First problem was: for a good 6 months they kept telling me that my insurance wouldn’t cover my birth control pills so I had been paying for them. Come to find out they were just lazy and didn’t want to put my insurance in. I had an awesome tech (I wish I could remember his name) help figure it out and started billing my insurance — which should have happened the first time.
Let’s just say MATT the «pharmacy manager» had no explanation for me as to why I kept getting messages from their location to come and pick up prescription and when my husband went to pick up, they told him I didn’t have any birth control to pick up. I guess my one year had expired and not one person from that location bothered to tell me when I picked up my prescription the month prior.
MATT the «pharmacy manager» did nothing to help me. Instead threw his license in my face and basically told me I wasn’t worth risking his license for. As if birth control pills were some form of extra strength pain killers I was begging to be filled for again. I told him that I did not ask for that, but I’d rather someone tell me why I kept getting calls saying my meds were ready when in fact there was nothing ready for me. Very misleading. And to add that it was already 8pm and I needed to start taking a new pack tonight.
Mind you this has happened to me twice at this location and I’ve been getting my prescriptions filled at Walgreens for over 5years– never once have I had issues until I came here.
THANKFULLY pharmacist Lee on Fort Apache and Decatur faxed my OBGYN and even paged their on call nurse to help get it resolved. Which is a perfect example of customer service and taking care of a patient. MATT the «pharmacy manager» is obviously clueless on how to better care for his customers that go to this location. Disappointed that Walgreens has such a horrible pharmacist on their team…

My prescription was faxed over to a different Walgreens branch. The pharmacy tech at this location gladly offered to fill my prescription, so I didn’t need to drive farther. Quick, efficient and friendly.

Well lit, well stocked. Came in here looking for a specific self tanner the sales associate or girl on the floor was very helpful. I showed her a photo of the tanner on my phone and she walked me right over to it. She also reminded me to grab rubber gloves. Customer service is spot on here and the lines move fast

I have only visited this Walgreens a few other times in the past. This review will not be to comment on any experience I had within the store and will only be to comment on an amazing experience I had with Donyelle during my last visit to pick up my regular medication through the drive-​thru.
To save you guys the lengthy details, basically I was in between insurances for a couple weeks (no fault of my own), and I needed to pick up my medicine. I was told the cash price to buy the script was going to be close to 200 dollars. When I went to drop off the prescription, I was fortunate enough to have Donyelle assist me. I briefly explained the unique predicament I was in and asked her to help if she could. She was extremely pleasant and kind and asked me to give her 15 mins and come back, and said she would see what she could do. When I came back to pick up the medicine, I was ecstatic to find out the price had been reduced to $ 80.
Maybe this is not unheard of. I admit I am a bit ignorant to the inner-​workings of the healthcare/​insurance industry. However, this does not take away from how exceptional the service was I received. Donyelle was extremely sweet and made me feel she cared about me and my needs.
I will definitely spend the few extra minutes to go out of my way to come to this Walgreens in the future. The pharmacy department here rocks! Thank you!

Who knows I was in a long line I really like the service. Cuz they were quick and the service was excellent

The customer service and staff here are GREAT, at least from my experience! All the employees that check me out are always very kind, energetic, and bring good vibes. Even the staff at the beauty department are very nice. One of the staff members even helped me pick out a perfect foundation shade, she mentioned she worked in the makeup department for years. I thought it was nice she went out of her way to do that. This Walgreens does get pretty busy at times especially during rush hour, but that’s expected. However, the staff are always ready to pitch in and help with checkout. Love this Walgreens location!

As I write this, I have been on hold to speak with someone in the pharmacy for 25 minutes regarding a prescription that was supposed to be filled yesterday. No one has even picked up to ask me to continue to hold. No matter what time of the day, whether you call, go in, or sit at the drive thru, this is a typical wait time. I understand they are busy, but perhaps the manager needs to be told that so they get some extra help. It’s not fair to keep patients, especially sick ones, waiting like this.

They Walgreens Pharmacy team was patient, understanding, and helpful during my recent trip. Currently I switched over to my husband’s insurance — and I was having issues with the information my husband’s insurance had of me, so I had to pay out of pocket for my prescription. Michelle, and Christine kept trying to get ahold of my insurance, and kept checking the status of my insurance. After all was said and done, Christine was able to help me out. Customer service top notch.

This review is of the pharmacy. The general part of the store is great. The staff especially. I would stay far away from the pharmacy. Love the store.
1. I was shorted a few pills of my antibiotic. I called and a pharmacist accused me of stealing it. I wish I could recall her name. Why would I steal four pills of a cheap antibiotic? She gave me a very hard time. I called later in the day and the next pharmacist apologized and was super helpful. He said he would replace them and investigate the error.
2. I am lactose intolerant and get special pills via the pharmacy. I had to go to urgent care for a stomach issue. They prescribed me a powder like substance. The next day I was so sick. Turns out the medication was dairy based. The pharmacist did not catch this and knows I am lactose intolerant. They did not review what medicine I was on and cross check as they are supposed too. It was part of the same fill as example 1.
3. I had to call four times over four months to get my prescription on auto refill. Every time I was told complete. The really sweet tech finally figured out they had the wrong prescription number hence the issues.
4. I would wait days to get basic fills done. They are just to busy.
I cannot say the staff is rude with the exception of example one. I just think they are to busy for their own good. It was example one and two (same pharmacist) who really ruined my experience here. They have a lot of nice staff that work there especially at night.

This Walgreens is always busy! But even though there is always a line their workers are so friendly! I don’t mind waiting! They ask how my day is and sometimes engage even further. The pharmacy workers are nice too. Very grateful for their workers. Thank you for being amazing!

Each time I visit this location, I have problems. The first time was over a year ago, I had done announcement cards for my pregnancy — that was a mailer. They sent me an email stating they were ready for pick up, except when I got there they had no idea what I was talking about. The cards were not there. They gave me the run around wouldn’t be able to print them again because they now were out of that card stock I wanted. So I said ok… fine, I re ordered at a different wal-​greens near my home in the northwest and picked them up and paid for them. Two days later this wal-​greens on Blue Diamond is blowing up my phone every hour telling me my order is ready, my order is ready. When I call them they say they have my stuff ready and waiting for three days and why havent I picked up and wanted me to pay again for mailers I had to have re-​done elsewhere. Unbelievable.
Then today, I arrived at their store to pick up a few items. As usual it was extremely busy 10 people in line, no second register. After I waited 10 minutes… I finally get up to the front and I ran my card and as I was signing my signature — they screen glitched, they told me to swipe again, they said it was no big deal, then they say, oh didn’t read your card swipe again, swipe again… so after three swipes, I ask them are you sure? Is this going to bill my card a bunch of times. two checkers assured me no, and there were two checkers because it didn’t seem like either one of them had a clue what they were doing and where hemming and hawing over the register as if it were an alien. Then they say oh your card is declined, sorry. So I pay with a different card, it goes smooth after that. Not ten minutes later I get a FRAUD alert from my Credit Card Company showing that amount $ 77.52 had been charged to my card 10 times in 5 minutes. I did not swipe 10 times just 4. So I go back to the Walgreens and explain it to them that I was in fact being charged, and they had a computer issue and they shrugged me off, wouldn’t even talk to me the two clerks. just blank stares… someone else called the manager, when I asked that they call the manager. Then they turned and walked away. Totally unprofessional and rude —
So when I talk to the manager about my experience he seems absolutely unable to deal with any conflict tells me to call my credit card company. Has nothing to say about how rude and unfit his employees are at their jobs, and gives me a blank stare like I’m wasting his time. Maybe I am from the old school, but CUSTOMER SERVICE DOES NOT EXIST IN THIS STORE. I don’t believe the customer is always right, but you at least assure them you will look into their concerns and make people feel as tho you care. I know I will never care to set foot in that store again. Disgraceful way to run a store. Its not rocket science, its just customer service.

I was surprised at how nice this Walgreens is! It is always bright and clean. There seems to be staff readily available whenever I am in the store. They always seem stocked in the medicine and other items I am there for. The only disappointments are the one time I went in to get my photos taken for my passport, the machine was broken and they ended up loosing my photo. Bummer, but I was able to just go back in and take a new photo when I knew the machine was running properly again. Another thing that kinda made me wonder was they advertise that they sell eggs on their marquee but when I went in to buy some they didn’t have any… weird. Otherwise I love this Walgreens, great stock, good service and great location.

I stopped there after getting a root canal to drop off my prescriptions. They told me it would take a little over an hour. Wasn’t to happy about that but figured it happens. I just got a call saying they will now be needing an indefinite amount of time longer. NOT happy at all! Especially since my mouth is thawing out and I’m starting to feel a good amount of pain. I need my prescriptions! I have also been sent to a different location for my birth control prescription twice. It’s annoying. This location is the closest to my home but does not seem to have it’s act together in the pharmacy. I’ve been let down to many times and this round is causing me more pain that I shouldn’t have to put up with.

Busy for a boondocks location! And not easy access, partly the fault of the crossroads that is Blue Diamond Road!
I was checking out the last of the holiday clearance and this store did a pretty good job of posting prices, which can be a problem with holiday clearance stuff.
The store is clean and well stocked, and that’s what I expect at a Walgreen’s!
Due to the nightmare of an intersection this store is at, I won’t make a special trip often to this location.

No matter what time you’re here for the pharmacy, it is ALWAYS busy and there is always a long wait. I’m starting to wonder if this is the case for all Walgreens pharmacies.
The store itself is great though. It’s always well-​stocked and neat and orderly inside. They also have a ton of Filipino food items, which is strange, lol. I do find myself standing in this aisle for long periods of time perusing everything. Their little market section also has a great selection of stuff, which is convenient because the grocery store is about 10 minutes further so it’s great when we just need an item like milk or butter, or WINE!

I wish I could give this Walgreens Pharmacy a negative star review. The customer service here is horrible. I was rushed and made to feel like a complete pain in the ass because they had to put my insurance card in. If you don’t like you’re job then leave, don’t work in a customer service industry if you are awful at interacting with the public. Walgreens should reexamine who they have working in the pharmacy here. I haven’t interacted with all employees but the Asian woman in the pharmacy is the worst. I won’t be returning to this location for anything because of this.

This is strictly a review on the pharmacy. .
I gladly drive past this location to go to the Walgreens on Durango and Warm Springs.
The pharmacy staff is ridiculously rude. I work in customer service so I understand everyone has their bad days. Im basing this on several visits.
Its hilarious to me they’re forced to pick up the phone saying
«Thank you for calling Walgreens how may I help you be well today.»
The hilarious part is every time I call they sound like a mono tone zombie rolling their eyes as they could care less to «help you be well» after waiting 17 minutes for them to pick up it really wasn’t what I wanted to hear.
Needless to say nothing got resolved the lady refused to call another out of state walgreens to get my prescriptions transferred saying «she doesn’t do that.» yeah ok.
But the Walgreens down the street was well aware what to do, and had no problem calling the other Walgreens. And his attitude was much more pleasant.

Rudest pharmacy staff! I love this store, but I’ve tried and tried to give the pharmacy a chance, and they are so rude and dismissive. They also always try to switch out prescriptions for generics, even if the script had no AB equivalency. Walgreens bonuses them on generics! At least be polite to your customers.

If I ever need anything quick I drop by this walgreens. It’s the closest thing to my place and it has all the necessities. The staff here is really nice. When I went in today there were two girls working in cosmetics and I couldn’t decide which face wash to get so they gave me a couple recommendation and really helped me out. They also helped me pick out a moisturizer.
I usually just come by for some quick stuff like toilet paper or a quick candy run. They also have good prices. One of the cashiers is an older lady that is always talkative and helpful.
I’ve also have some pictures developed here and they are so quick. I took my passport pictures here and only waited like 5 mins to get them. The guy at the counter was super cool and took care of them for me.

Not my favorite store to shop. Pharmacy was open late and I had a sick daughter. They were out of the antibiotic and wouldn’t be ready for 2 days. I explained that wouldn’t work and young girl named Vanessa was not the most pleasant to deal with. Other staff was very helpful calling other stores to see who had it in stock.