Verve Car Rental

Do not rent from here, BAD customer service ton of hidden fees. Made us bring a utilty bill. No unlimited miles for locals go with the bigger chain car rental company save your self the HEADACHE

i received the best service and pricing from this company!!! i’ve used many in my time and this one is tops!!! a special thank you to sabrina for going the extra mile to make my accommodations ideal!!!

We booked a car with them through Priceline. On Priceline they went by the name Economy Rental Car so my husband and I were very confused when we arrived at the office.
I read a lot of negative reviews saying that people didn’t know they would have to take a shuttle from the airport and then an additional shuttle to their office, but Priceline made it very clear that it was a double shuttle, so that was not unexpected for me. However, when we arrived at the rent a car station we didn’t realize we had to call to have the second shuttle come get us. When I first called it rang for 2 – 3 minutes until it went to voicemail. I left a message and continued to wait. We saw a van drive by with economy written on the side, but they didn’t even pause! So we called the rental office back and someone answered and said they should be out there, but when I told her that we saw the driver go past she said «oh, well it will be like 17 minutes before they’re back.» It was pretty frustrating and overall took about 45 minutes from the time we got off the first shuttle and got to verve.
The only reason I am giving them two stars instead of one is because during our drop off we had a chance to meet one of the owners and he actually was the shuttle driving back to the rent a car place. He was very nice and apologetic and seemed to really listen to our concerns.

Do not rent from here if you can avoid it. I rented through expedia and this company claims to be located at the airport rental center where EVERY other car rental place is at.
However they are off site and have to shuttle you after you take a different shuttle. To make matters worse check out took forever and we about missed our flight as they can’t «drop» you back off at the airport but just at the rental center where you have to take another shuttle to the airport.
Also rented a «Ford fusion» or equivalent and got a terrible Nissan versa. Which I could have rented for 45 bucks cheaper elsewhere.
I will be voicing my complaints with expedia as well for false advertisement.

Rented a car from here and it was excellent service ! I don’t remember the lady’s name who helped me but she had red hair and she was fantastic. Price was amazing and I was in and out of there in no time. Would definitely recommend renting from here.

Meh

We had an overall good experience with Verve Car Rental. We found them because they’re running a Groupon special for about $ 15 off your rental. We’re just under 25, and they also charged the cheapest penalty (about $ 10/​day) — we did try calling around to see if any company in Vegas would waive this fee, and they did not.
Sabrina at the company was very helpful. We were in and out in about 20 mins after going over all the paperwork. We picked the most compact car for rental and paid around $ 220 after taxes and fees (plus under 25 penalty) for a Thursday through Tuesday rental and unlimited mileage within Nevada/​the county. They had a 60 minute grace period on return, which was appreciated. The car itself was in OK condition — though there was a lingering smoke smell when we got in the car, which they had tried to cover up with air freshener. It was fairly clean, which is also how you are expected to return the vehicle or pay $ 200 cleaning (or pet/​smoking violation) fee.
Upon return, we had a quick, easy experience — again with Sabrina. She drove us back to the car rental center, where we caught a shuttle back to the airport. However, you do have to go pretty far off the strip to get to this place. Our cab driver wasn’t quite sure where it was initially, despite living and driving in Vegas for years.
There is a fairly cheap gas station and car wash in the same parking lot if you need to fill up or get the car cleaned upon return.
I would rent here if you’re under 25 and don’t want to pay higher penalties elsewhere, want to get a good deal, and don’t mind going the extra distance off the strip for a cheaper car. If you’re looking for a flashy rental or 100% seamless experience, this is probably not the place. But if you can follow the contract, this place can be a lot better than most of the other reviews make it seem. Again, major props to Sabrina for great customer service — she deserves a raise!

Horrible! Bait and switch and cancellation charge is as much as the rental. Unlimited mileage was in Priceline. No fine print that said «unlimited mileage only on Nevada». My roommate wanted to rent the car to do a weekend trip to California. Soon as we told the rental agent. The price suddenly changed. My roommate paid the cancellation fee (which was as much as the original rental price) (it was about principle not money) and left. we even asked if they would honor the original price since even he couldn’t find the fine print to show us and there was no budging. No business sense and do not care about customer or customer service

I’m sorry, the workers were very nice, but the service coordination of this place is lacking (a lot). I booked the rental through Kayak and they have them listed as Economy car rental. When I arrived to the shuttle pickup area, I wanted over 1.5 hrs for the shuttle to pick me up. Mind I tell you it was 99 – 103 degrees out in Las Vegas. I called 1 hr into the wait. A young lady picked up and said she will be there to pick me up in 15 mins after she finishes with a customer. So I wait 30 mins and call again. She arrives about 45 mins later. We arrive to the car rental. There are people waiting outside, she opens the shop with the key. Now this was the same as the rental drop off. The girl that picked up the phone when another customer called about the shuttle service said to the customer, «The shuttle will be there in 10 minutes…» This was while she was checking me out and then had to also check out the customer after me. I thought to myself, «OMG, that was what the other girl did all the times I called.»
So basically there is only 1 person running the show – shuttle service, front desk, managing the store, getting the rental, basically everything. I don’t think that’s a functional business management. Plus my car rental reeked of cigarette smoke. I have never inhaled as much second hand smoke from being in a car rental until this Las Vegas trip.
I don’t have a problem with the employees, because I honestly think they bust their tooshes trying to do it all. I just have a problem how the business is ran and how it effects the customers.

Awesome service, friendly people, and (I cannot stress this enough) hassle free! We were in and out in 10 minutes both picking up and dropping off.

My boyfriend and I (Locals) recently used Verve Car Rentals and we were very very happy with them. Customer service was excellent and the best we have experienced in Las Vegas. They worked with any issues we need with renting a car and they have a lot to offer. The pick up service was very convenient and the car was really nice and new. I HIGHLY recommend this company if you are coming into town or a local and needing a rental car.

They are NEVER open. Went three different times this week and half an hour ago… no one is there…