UPS Customer Center

Aside from being incredibly rude the staff here is incompetent and cannot even spell names or addresses correctly. When corrected they said «would you like to see the address for that one too?» As if they were sour about having done something simple incorrectly. Not to mention the package I had being held was not even in the system after getting a note telling me it was here.
I just want my package. That’s it. I don’t get how this place can hire people that are illiterate to track packages.
My suggestion don’t ever use this location if you can avoid it. In fact don’t ever use UPS.

Worst possible service I’ve ever received from a company period! Don’t expect any competency at this facility or dealing with UPS as a whole. False promises is what the company motto seems to be. I had a COD business package delivered to my store at mandalay bay and when they didn’t find the money order I had left for them they just left. Luckily I was able to reschedule for a same day will call pick up but that got pushed from 4:30 pm to 6:30 pm so I get here at 6:30 pm and truck hasn’t come back yet. At 7 pm they check and see the truck has come in but no available status on my package. I wait until 7:30 and the clerk tells me everyone in the back has left and I’m not getting my package. What a joke to be promised my package will be at will call and then not be able to pick up my business package when I wait for over an hour.

Very unsatisfied! Went to pick up my replacement iPhone and the box was empty. Someone from UPS stole it. I do NOT recommend this place or UPS!

They were quick and very friendly. They have 3 computers to set up delivery labels have boxes for sale.

The worst customer service! Both men were rude. I went in to pick up a package after a failed delivery attempt and they made me feel like I was an inconvenience to them. I didnt have the tracking info with me and instead of helping me understand their policy or even try to help me they huffed and puffed. Id rather call out of work to be sure I be home if I were expecting a delivery than ever go back to that location again!

Horrible customer service, waited for an hour yesterday then they tell me to come back next that my package is ready for pick show up an wait another hour an half and they still don’t have the package, and no one has any answers

Long lines, one poor woman working the counter. Takes quite a while to drop stuff off if you need a receipt. Should have at least two people at the counter. Also the handicap parking was never moved from where the door use to be to where it is now.

This place is just like the post office or DMV. Make sure that you have gone to the bathroom beforehand, you have a snack or two, and you don’t have to be anywhere else for at least an hour.
I came out to the hub to pick up some packages that had lost their way.
The tiny waiting area is a recipe for some rage and anger and it was hotter than the heck in there.
The two employees were not of the happy nature. And watching them throw boxes on to the conveyer belt made me cringe.
I did get 4 out of 5 boxes that I went there to retrieve. I would not go here unless absolutely necessary.

I paid more than $ 70 for overnight delivery of an important package. If I didn’t need it overnight then why would anybody pay such a high price for a delivery. My package did not require signature and it was not left at the house. To make matters worse, I was not able to drive to pick up the package because UPS was closed after 1 pm on Saturday. I feel that UPS had poor customer service. I told the man from UPS the importance of the contents. There was no care from him. I will use Fed ex from now on.

I’ve been waiting in line for 20 minutes and then what looks like the only employee here says to the security guard… «I’m leaving». People in line with me get pretty upset because they’ve been waiting longer than me. The guys says his co-​worker will be back here in 10 minutes. Not the best organizational management.

Did a package pick up that needed a signature and I was never home to give them one. Gave them my ID and the tags they left on my door, the man wasn’t very talkative but I was just there to get a package not find a friend. He found my package fairly quickly, got my signature and I was out the door. There were only a few other people in there when I got there so there was hardly a wait at 5:20 pm on a Tuesday.

Terrible facility and largely incompetent, rude staff.
I had to come to this center to pick up a package for a friend (I could not be at his house to pick it up due to my work schedule), and from the moment, I got there, the line literally did not move for over 20 minutes. They had a mere TWO people working, trying to accommodate a growing like of well over 20 customers. Not to mention most of the people were not getting anywhere who were supposedly already being helped. Two customers got on the company’s 800 number and were complaining then and there. And these complaints offered a lot of cursing, much of which was justified.
My friend I was collecting the package for said that there should be no issue picking up the package as long as I had an ID and was at least 21 years of age. This is the person I was getting the package for. He even went on the UPS site to file an inquiry, stating that I would be picking up on his behalf.
When I got up, they would not give me the package because the «addresses didn’t match» between my ID and my friend’s house. Why the fuck would my ID have the address of SOMEONE I AM HOUSE SITTING FOR?! This is one of the worst policies I have ever encountered in any facility like this. Apparently «the customer is always right» has no meaning here. When it clearly, plain as day shows that I have permission to pick up the package on behalf of someone, there should be no issue. I could tell other people were having issues based on updated addresses and the like.
One customer complaining on the phone was yelling at the UPS agent on the other end of the 800 number, saying UPS should stand for «U Piece of Shit.» No, I am not making this up. While I don’t know that my complaints would go THAT far, I will not conduct further business with this facility ever again if I can help it.

Firstly, this is my situation. I was told to pick up my package between the small window of 7:45 and 8:00 PM by a representative on the phone. I drove all the way out for nothing, because the driver was very late. This whole thing got off to a bad start from the get-​go, because I was told my package would be available, and instead, I wasted time and gas to be told that they were closing at 8:00, and the driver wouldn’t be back before then.
Ironically, I really DO NOT CARE if I have to wait another day, but please do not tell me to pick something up when it won’t even be there. Don’t bother, just tell me to go back tomorrow! That was stupid on the representative’s part.
The older gentleman at this location is the most unpleasant person I have met in a very long time, and he should reconsider working at a customer-​based location. Or rather, his supervisors should reconsider his employment.
I was not greeted, he actually didn’t say anything to me, he just grabbed the ticket without a word. I was ignored completely while politely explaining my situation to him, and when he walked off, I became fussy. He explained to me that he heard everything I said, but after this, he did not help to rectify the situation. In fact, he made it even more difficult. He told me that the person whose name was on the package was the only person who could pick it up, when this was not the case. He told me he had no idea which truck my package was on, when the other employee looked it up in less than 20 seconds. I was the last customer of the night, he was being difficult without reason, and clearly did not want to help me.
I get it, you work at a sh*tty UPS location in Las Vegas. I’m sure you would rather be at home with your family. But please do not make that my problem and ruin my experience when I am not ruining yours. Maybe do not work in a customer center if you do not want to help your customers?
I requested the number I should call in order to file a complaint. That is when the younger gentleman took over. He was helpful and responsive, and the only reason anything got done was because he took over and told me what I should do. I felt bad (when I shouldn’t have), and apologized for being an a-​hole, and he assured me I was not.
The security woman is very sweet and also a bad ass. No amount of money could get me to be a security guard for this sad, yucky place, and she still keeps a smile on.
I came back the next day, and the same older gentleman said not a word to me, even after I greeted him. All he said was, «What’s your name? Your name has to be on this package. The person signing has to be this person.» He tried to fight it again! He either does not know what he’s doing or saying, or he just really did not want to do his job. I assured him sternly that I was told that my signature was fine, as long as I had the recipient’s legal ID. He said nothing, gave me the package, and I was so happy to get out of there. Ridiculous.
I am writing this review in hopes that a miracle will happen and this company will push their employees to value honesty, efficiency, and treat their customers with respect moving forward.

Awful awful customer service. Impossible to get any good information and the website is just awful. I’ve been stuck in a login loop and can’t do anything

I have always had good service at this location. The people there work very hard at helping their customers with their specific needs. I rarely ever have had to wait in line. I really appreciate their Saturday hours too. I have also received good service when I have called into UPS for inquiries.

Ok everyone I went in today 10÷07÷14 at 2pm not knowing what to expect at all from this place, since it’s reviews were horrible, and to my surprise the two gentlemen working were friendly. I was greeted as I walked in, one of the men walked right over and showed my what to do to print a label, then offered paper for my box when he saw it wasn’t full. They were both very polite and I’ll go back to ship there, they were way way more helpful then some of the smaller stores I’ve shipped from. It was organized in there, quick, and easy. I’m not real sure why all the bad reviews but I thought they were great!

This is my last update. I am not satisfied at all. After playing telephone tag for two days, with a package delivery pending the next day, I physically went to the site and spoke with Adrian Maldonado. He backed his driver completely, but told me that the immediate supervisor would be with him when he delivered my package and that the driver would personally apologize to me.
The driver, who I now know is named Clark, didn’t say a word until I asked him to apologize. I was told what a good driver he was for the past 15 years and that he would not be parking in handicapped spaces anymore and I had nothing to worry about in the future because he would do a good job. I had his bosses guarantee. When in response to the supervisor asking me if I was satisfied, I said, «No, it was my understanding that Clark would be apologizing personally,» the supervisor tried to tell me that because he was the boss, I could be assured that Clark wouldn’t do these things anymore. I again reiterated that this is not what I was told would happen. I then turned to Clark and explained to him directly why what he did was not cool.
His non apology was «I’m sorry you feel that way.»
So some effort made, but not really changing my mind about how horrible this company is run locally. Still think Clark is an asshole who thinks this is all a joke. Why should he change. It is obvious his supervisors don’t want to make him change and want to defend him.
However, we are stuck with them for the moment because we have several items pending, but once our current situation changes, future efforts will be made to avoid UPS as much as possible.
Supposedly competition was supposed to be good for the market, but now two companies dominate the delivery industry. FedEx is barely better. Competition, my ass. Big Brown’s logo ought to be «Logistics over customers!»

The business hours state that they open at 9am it’s 9.17am now and they still didn’t open. What a joke. Beside that my package was supposed to be dropped off at my house on Thursday which I needed badly for one of my customers, I paid for overnight shipping. It’s now Monday and they still don’t know where my package is.

I am really shocked at the 1 star reviews! I’ve been here many times in the last 5 year and I have always received good service. I have never sent out a package from here as I’ve only been here to pick up packages that I had requested to be redelivered here on the days I know I won’t be home to sign for it.
Usually I am in and out in five minutes. I show them my ID along with my tracking number, and the UPS associate will look it up and retrieve my package from the back, and then I sign for it and I’m on my way.
I normally come in the late afternoon and I think I’ve encountered a line once during the holiday, but usually there is no line.

UPS tried to deliver a package to us 2 days in a row. It required a in-​person signature and unfortunately, we were not home at the time. So to avoid having it shipped back to the sender, I called the customer service line and asked them if I could change the delivery option to pick up at this customer center. The guy on the phone said that it would be no problem, and that I would be able to pick it up on Saturday since they were open from 10:00 am to 1:00 pm.
So I drove down there Saturday morning, and guess what? The employee who helped me said that I would have to come back on Monday. UGH, REALLY? He said that the package was still «locked up in the van» and there was nothing he could do about it. I guess it really wasn’t his fault. But I think the guy on the phone should be fired for giving me the WRONG information! I was very upset because I wasted gas and my time, especially since I don’t live anywhere near this location.
On Monday morning, I called the customer service line again because this location doesn’t list their direct number anywhere. I told this guy what had happened and asked him if he could confirm that my package would be ready to be picked up this time around. After being on hold for 5 minutes, he said that he talked to and employee at this location who confirmed that the package was in their back room. I drove down during my lunch break and surprisingly no other customers were there. I guess that was the only good thing about this place, not having to wait in line. The old lady that was working was very unfriendly. Boxes were all over the place and everything looked unorganized. But whatever, I was happy that I finally got to pick up my box and leave.
UPS is horrible! FedEx is definitely more organized. Hopefully, I will never have to come back here again!