Travelocity On Location

I’m so sorry I have to give them even one star. DO NOT USE TRAVELOCITY. Not worth it. They cancelled one of my flights without notifying me. On top of that they would not help me in any way and also charged me an extra fee for cancelling the second flight I had. I only cancelled that flight because they cancelled my son’s flight. The customer service was extremely rude and unconcerned.

Please don’t ever book with them. I recently booked a trip through Travelocity of which he recommended American Airlines as better than any other and it was mired expensive but I did it anyway to make sure my kids were comfortable. The flight he arranged was horrible. Next I reserved a 2 bedroom pool view room and he forgot to mention the pool view so I got stuck with a parking lot view. When I called to complain, no one was helpful and would not take any responsibility for their mistake. I paid over $ 4000.00 for this mistake. What a ripoff. I hope no one ever has to go through what I went through. I will also be writing a letter to them and hope their right he mistakes that they’ve done. What a vacation I ended up having.

It pains me to select even a single star though sadly, selecting a star is a forced requirement when posting a review…
Anyhoo… WORST travel service EVER… Read the fine print because these rip-​off artists will nickel & dime your ass. Called almost a month in advance to cancel a flight & a call center in India answered & notified me that not only can I NOT get a refund, but I would be issued a credit that must be booked by the SAME passengers mentioned on the previous itinerary on the SAME Airline with a 1 year expiration. But that’s not all! You are now charged with an additional $ 100 penalty PER PASSENGER (International flights are even more) + another $ 40 booking fee along with the additional fair difference. How is this even considered a CREDIT when you have to pay additional fees??? F*CK Travelocity in their mutha f’n scamming ass pie-​holes & Damn You Kayak for referring them. NEVER AGAIN!!!

Travelocity= Frustration and Grey Hair!
Spent almost 5 hours speaking with 5 different customer service reps in INDIA, trying to cancel my reservation. They answer your questions from the book and not by the situation.

I usually dont write reviews on random forums, but this recent incident is a must. I started planning my trip to Las Vegas, in january 2012, for march 2012 and I figured I would save more money, if I was to book a flight + hotel package. Great Idea! I decided to try Travelocity site and was successful with booking the flight and hotel package for a whopping $ 309 with taxes. However!!! Travelocity has a NON-​REFUND policy, or should I say one of those policies where you should read all the «fine-​print» (terms, conditions, legal matters, etc) regarding to the only thing that travelocity offer is that they can accredit your money to another trip but it has to be within 12months of the day that you previously choosen and also the same location. What a horrible exception, right? In addition, I had to pay a total gross amount of $ 291.00 for changing my flight, to be two hours later, and also I had to contact the hotel directly to ask if their was another room available for a extra night (that I also had to pay a total of $ 372, for 1 extra night)? I ended up paying a total gross amount of $ 663, which is double the amount that I paid Travelocity ($ 309). Travelocity is hoax. I had a more successful results in the past with Jetsetter and Kayak websites, which is a perfect lesson learned — «if it’s not broke, dont’ fix it»… Beware if you decide to use Travelocity!
BTW (By-​The-​Way) Customer service are full of insurgents and they (Travelocity) double charged me twice and stole money out of my bank account without my consent, and their only reply was that «they didn’t know I was over-​charged twice»… thank god for smartphones and technology, because I was instantly alerted my bank account statement, with the over-​charges.

Travelocity is notorius for false advertizing. Low fares advertized yet no such deals ever existed. They claim that they have already been taken. But if they were taken, they would appear as «sold out» or «no longer available».
I want to know why travelocity is allowed such false advertizing.
When I call customer service, the representatives are slow, don’t listen, need to have information repeated several times.
When I ask for a supervisor, the supervisor never comes on whether I wait ten minutes or leave the phone on speaker phone for an hour
Try Expedia or any other travel service.
Travelocity = SCAM!!!