Tivoli Apartment

I swear I wish I saw these reviews before moving in I HATE living here the women in the leasing office act as if they don’t wanna fucking working everything is basically a i don’t know what to tell you then they give you incorrect information and then they don’t have a fucking drop which is the stupidest shit I have ever heard of EVERY complex I have lived in has a drop box I HATE it here I hate the people in the leasing office and I just fucking moved in I will be reporting them though I DO not appreciate the level of service I have received since living here it is TOTALLY UNACCEPTABLE!!!

If your thinking of moving here please don’t. All the office lady’s in the office are complete bitches!!! My second month living here my apartment was broken into. About 4 months later my air conditioner broke and had my gas bill go up to 225. And just yesterday morning my car was stolen off there property an you know what they did about any of these things NOT SHIT. told me I was sol basically even tho when you move in they swear by 24 hour security and a safe environment. Security sucks there all idiots who couldn’t save a fucking fly if there life depended on it. There’s no cameras. I’ve never been late on my rent before ever but when my vehicle was stolen I had no way to get the check they want I just had cash so I was a day late and asked if they could waive the fee and of course they said no. These people are evil I pay way to much for this when my lease is up I’m out. Please do your self a favor and move some where else the place seems nice and the lady’s seem nice until you sign that lease you will regret it. NOT A SAFE PLACE TO LIVE. There’s Ben 8 robberies here that I know about since mine.

I actually went here to go rent, it looks so nice and upscale from the outside and the apartments look nice on the inside, but if I have to be honest when I looked around it actually seemed like it was low income housing. I did get the feel that you really didn’t have to worry about who was coming in to do a crime but whom already lived or lives there doing it. The apartment complex is beautiful and the apartments were pretty but felt like the moment I went inside the complex I was over off of Nellis and Lamb. I ended up renting elsewhere. It’s too bad this apartment could really be great but… it really is not.

Almost rented here. Glad we didn’t!!! You can get MUCH more for your money elsewhere! VERY Overpriced apartments for the amount of space you are getting. They try to focus your attention to how great the pool and the gym area is. With every other review of this apartment complex. Needless to say don’t rent here!

The best part first. Loved our apartment layout. Had the Verona, 1 bed/​1 bath upstairs. It had an open floor plan, lots of light and vaulted ceilings.
Okay. Then there is the rest. Within weeks of moving in, my tires were slashed. That was nearly $ 600 in damage. Office didn’t care, but whatever. There was supposed to be nightly security service… but I never saw them even once. Police were in the complex often, not every day, but noticeable. Neighbors were a bit loud at times, but nothing past 10pm.
About two weeks after moving in they advised us that they were coming in to our apartment for an annual check of the smoke alarms and sprinklers. A month after this they came in to check our a/​c and heating filters. This was aggravating having them in our apartment so soon after we had moved in.
When we first moved in, the place was not very clean. There was gross crud between the stove and fridge. Their painters painted everywhere, including the counters and cabinets. There is a $ 300 ‘cleaning fee’…non-refundable…before moving in. Not sure what they cleaned, but I left the place cleaner than when we had moved in.
In the 11 months living there, the ice maker stopped working, the garbage disposal leaked… badly…the dishwasher backed up and spilled all over the counters and onto the floor many times, and I went through countless bottles of Liquid Plumber in the bathtub from day one.
Something minimal that was annoying was that there was no outgoing mail. You could not mail anything from your own apartment complex. The complex was always filled with trash. Mostly, this was due to lazy tenants who could not bother themselves with walking the ten feet to the garbage cans, but the daily maintenance crews should have cleaned this up.
Besides the layout of the apartment, I would not live here again. Was so happy to leave. Rancho on the east side of the complex is not the greatest part of town, although just west of this location is pretty nice.

This is the worse apartment complex I have ever lived in, I lived in the ghetto areas before living here and let’s just say the inside of the apartment was and is done better then TIVOLI… They consider themselves luxury apartments… That’s a LIE… The whole apartment is made so cheap, from the sink in the kitchen, bath tubs, flooring, paint on the walls, they charge you a arm and leg for rent but the quality of the apartment is SHITTT!!! I hate the staff the girls in the office have such a shitty attitude, I’m so glad I left and I DO NOT RECOMMEND LIVING HERE… There is better places worth your money!!!

Its unfortunate that I’m ending up contributing to the negative reviews on here. While I agree with the other reviewers that the staff is unhelpful and these people are really out to get all the money they can from you, my one star review is based on something entirely different. I must note however that I COULD write a lengthy review on all the things that are completely sub-​par about this place.
I moved in just 2 months ago, and our apartment was robbed last night. We live on the second floor. The person managed to get up to our balcony, kick in the flimsy door which broke the frame and lock hardware with complete ease, and shattered the wood into tons of pieces.
THERE NEEDS TO BE MORE SECURITY IN THIS PLACE. They market a safe, family-​friendly, gated community, but that doesn’t mean anything when a second story apartment is being robbed. And we weren’t the only ones who got robbed last night. There were others! How can there be a person going around robbing apartments in our «safe» community and getting away with it? What if there were kids in these apartments??? What if this person was armed?
This place is supposed to be safe and it is NOT.
Tivoli Management needs to pull their heads out of their asses and get some real kind of security around this place.
I can’t wait to work with the leasing office in regards to our rent… the money was stolen when the person gained access to our apartment. I’m sure they won’t even give us a break on that.
The only positive thing about this place is the maintenance crew, who are all nice, honest men and they’re actually helpful individuals.

Worst apartment complex I ever lived in! The staff is rude and never helpful. My car was marked to be towed several times because I left it in the same parking spot for more than one day with a parking pass. The security gates are always broken, anybody can come in and out. A lot of Children live here and they are always unsupervised, yelling and screaming by your windows from 6am to midnight. If you don’t mind your apartment being broken into and your car being hit and ran, this is the place to live.

Nickel and dime you to death! If I could give a negative rating, I would. The maintenance staff will fix the problems, not always on the first try, but they come usually the next day.
The apartments are dark and depressing. The noise from the upstairs apartments are horrible and if you ask the mgmt to say something to the responsible parties, they do not.
The manager, Lisa, has horrible customer service habits and blames everything on policy. She apparently uses the excuse she will lose her job if she makes a decision on her own. Why become a manager, Lisa, if you can’t handle making decisions?!
The garage was filthy when I moved in and the vents were damaged and never fixed.
No way I will ever recommend or live in another ovation property again!

PLEASE do not move here. I signed a short term lease at this complex and regretted it the moment I signed it. Each month I turned in my rent check for the full amount BEFORE or ON the 1^st, and like clockwork, each month I received eviction notices stuck to my door leaving the neighbors/​maintenance workers wondering if I was some deadbeat. When I signed the lease, I made it clear that I had a dog. They approved and then decided after the lease that I had 24 hours to get rid of her as she looked like a breed that they considered aggressive, even though I sent them documentation proving she was a different breed. When I moved out, I returned the gate opener in proper working condition and according to the lease, I was supposed to receive my $ 35 back. I never got it. I was also charged for «carpet damage». The damage that they spoke of is nonexistent. While I was living here, I was treated rudely again and again by the office staff and felt that every time I turned around they were trying to take my money. The neighborhood was no bonus either, and the door to my apartment looked like it had been kicked in at one point. Stay away from this place.

If I could I would give this complex a 0 star rating…
The management team there told us to put our rent under the door and for three solid months we did just that. Then one day they told us we where late with the rent we told them we placed it under the door and they told us that they had sent us a letter telling us not to do that 3 months ago. We called them on it telling them for the past three months that we had done just that and they basically said «too bad» and we paid a $ 150 late fee for that. Metro is in the complex almost every other day, I guess they stopped doing background checks, and they don’t go after anyone for not cleaning up after their dog which even though their policy states «no dogs over 25lbs» I had seen several over 50lbs easily.
Also when we gave notice they told all of the places we where going to rent that we where late EVERY month with our rent and that we had a notice on our door every month, insuring we would not be able to find a place to move to in time, which we luckily did.
In the end they took all our deposits, we weren’t counting on getting everything back but charging for a «cleaning fee» $ 95.00 then $ 300.00 for a «redecoration fee» on an unfurnished apartment seems a bit steep.
If you are renting or have any friends going to rent go up the street to Lone Mountain there’s another complex there and there are other homes in the area that are cheaper in rent and not such a nightmare.
YOU HAVE BEEN WARNED!

My 2 years at Tivoli was bittersweet. Unfortunately, mostly bitter than sweet. The apartments are very upscale and modern! The location is also ideal being close to the 95 and within walking distance of the Santa Fe Station Casino. However, the location also is on the outskirts of being classified under Section 8. Although this may be of some relief that Tivoli does not fall under that classification, it is in fact a HUD property. Statistically HUD properties tend to bring along a significant amount of crime and my stay, over an almost 2 year span, sadly lived up to that expectation. When there was not random utility doors being kicked in and flapping in the wind overnight, the front gate was never working and seemed to be constantly OPEN – for WEEKS at a time! The front office would make an excuse to prolong the days in which the gate was inactive and open. This was not a one time occurance either. My next big issue I had was with the pool. I leased an apartment poolside which was nice being able to walk right nextdoor for a swim or to layout whenever. The fact that the pool is open ²⁴⁄₇ is super convenient! However, the partying during the summer by a mostly underage, young crowd until 3 to 4am, was difficult to sleep. I have physically witnessed 3 fights, with police and even an ambulance called, and all happened late nights at the pool. So in retrospect, I would not recommend attending the pool late or living poolside unless noise and disturbances are not bothersome. On another note with the pool, it was frequently closed during the summer months for days at a time. The reasoning behind it was justifed due to the negligence of children throwing
sand into the pool as were other various contributing factors. Nonetheless, it seemed a little questionable when the pool was being closed almost one week a month due to ‘cleaning’. I do recommend leasing an apartment closer to the front. I never had issues or knew of any who had them when residing closer to the front. My first apartment was closer to the middle and it was fairly obvious I had a drug dealer as a neighbor as there was plenty of supporting evidence. Anyway. A friend of mine I work with who is currently under a lease at Tivoli said there were letters given to the residents in May (⁵⁄₂₀₁₃), advising residents of recent breakins and to be on watch, etc… I think you get the point now, right? Not to be completely biased though. Michelle from the office was great and professional. The few complaints and service requests I had were taken care of almost immediately. Lisa, the new manager, seems to be promising as well (the former manager and COMPLETE maintainenance team left for some unknown reason). The last thing I can be candid about is the infamous «security deposit (refundable)» on your application. Yeah, you can pretty much FORGET about that. It will ALWAYS be used as a cleaning fee! Search other reviews online as this seems to be a scam with ALL Ovation properties, as many former residents have expressed the same deception. Anyhow, there is your heads up!

Rent is increased yearly, by 75 to 100 dollars, the appliances are substandard. Oven have no electronics, not even a light. Washer and dryer is basic. Bedroom cieling fan is basic and has no reverse flow switch.
Increasingly the new residents are low income and safety and security is becoming an issue. You can often see groups of youngsters watching intently as you walk out of yur apartment. Making you worry they will take the opportunity to break in while your out.
The roofs are covered with pigeon dropping which upon every rain shower fall down on you. The 2^nd floor balcony is often filled with droppings. Look at second floor windows. And you will find dried dropping accumulating monthly.
I can not recommend this location to anyone until these issues are addressed by management.

Our motorcycle was stolen here. When we talked to the management about it, they said that their cameras weren’t working. Hmmmm… I’ve never seen any security here. Don’t move here.

Do not rent here. I feel that I was duped into signing a lease here. The units are nice on the surface but when you dig a little deeper, once you move in, you will discover how shoddily put together everything is. The carpet installation is a joke. There maintenance team, while pleasant in demeanor, lack any real training so there is a lot of «Mickie Mousing» this together. This place has a lot of potential, which means they haven’t done anything yet. Drive up the road and rent somewhere, anywhere else.

read the original…
PLUS.
they just left a letter in our door saying that people are breaking into apartments and cars. then they continue to say they’re trying to keep these apartments safe and list ways to try and feel «protected».
we’re now about to move out and we’re here only from june 1^st to june 13^th and they charge us 40 dollars for utilities which is what we usually pay for an entire month! wtf! so basically they’re pulling that number out of their ass. If we were paying for our actual utilities then it would only cost us 20 or less. This plays sucks balls.
DONT STAY HERE!