The Vision Centers

Very under qualified staff as they all seem overwhelmed and lack of how an office is ran
Poor customer service and a new doctor everytime i come in here how do the expect to give quality care with such a high turnover last time i come here

I have been coming to see Dr. Pod at The Vision Centers for over 10 years and I LOVE my experiences. I consider Dr. Pod family and over the years my husband and I have referred many other people to the Vision Centers because we know that they will get everything they need in eye care. Keep up the good work!

We’re at the Northwest Vision location. Appointment was at 12pm. An hour and a half later we’re still sitting here. With a newborn mind you… and no one seems to care. Only come here if you hand hours and hours to waste!!!

Awesome place, they restaffed the whole office and the service now is great. There were more glasses to choose from than most stores I’ve been to. Thy explained everything very clearly and worked with me to get my best set up.

NorthWest Vision Center on Craig and Rancho is the absolutely worst place I’ve ever been to. They are the most unorganized, and unprofessional people I have EVER encountered. The fat hispanic chick at the front desk pissed me off to the point of no return. She asked if I wanted contacts and I said yes that’s fine. She said that there would be a 50 $ «fitting fee». I have had the same insurance for 10yrs and never had to pay a fitting fee or ever heard of one. When I went to the back, the assistant told me that he would ask the doctor about the fee and the price would be 30 $ He came in and out of my room at least 3 times and by this point Im very aggravated. When the doctor arrived she asked me if I still wanted the exam because if not, I would have to pay my Co-​pay anyways. I explained to her that I have double coverage so there is no Co-​pay. She left out of the room to go double check with the front desk. After returning, she said «Yes ur right, You have no Co-​pay and the fitting fee is covered as well». After the exam, I went to check out when the fat chick at the desk asked me if I wanted colored contacts or regular. I told her that it depends on my insurance. If the colored contacts aren’t covered, the regular would be fine. She said the colored ones would be covered so I chose a color. She then typed. some numbers on the calculator and said «Ok, with the year supply and the fitting fee, You are looking at about 220 $». I said «The doctor said she confirmed with you that I have no Co-​pay or fitting fee». So she told me to give her a min as she wall d away from the desk. When she returned, she said she called my insurance and my contacts are not covered because they are considered «material». I said ok and let the office. The time was exactly 4:50pm. When I got in the car to call my insurance, I got the voicemail because the office had closed at 4:00pm. So I called Northwest vision center back and asked her how did she speak to anyone at my insurance place if they had closed at 4??? She said she called the automated system. I said so a «automated system told u all of that??? That my contacts aren’t covered, but everywhere else I’ve gone to approves me or contacts? So I called to cancel my son and husbands appointments because of Mt experience and having her clearly lie to me all because they wanted 220 $. She told me that neither my son or husband is in the system. I said both had their exams last year a day or so after mine. When she finally found them to cancel the appointments, I told her we would no longer come there. She said «Im sorry it’s ur insurance» I said «No it’s not my insurance, it’s you guys» and before I can get another word out, she hung up in my face. When I called back 2 more times, she didn’t answer the phone. I was PISSED!

If you like incompetent staff and enjoy them losing your vision records, this is the place for you!

We visited the store for an eye exam in early November 2014, everything went well and we seleted some glassses on display. After 2 weeks I called and was told the glasses are in. But in reality they were not, The staff suggested we purchase a different style. Turns out my glasses had not et been ordered. I complained and then had to wait until just before Christmas week to get my glasses. They never called me, I called to cancel my purchase and was told my glasses are in. When I went to pick them up no apology for the 6 week wait, very bad service. I would suggest you try somewhere else. No need for a customer to have to call multiple times to get service.

We found this Vision Center through our insurance website. Our last Eye doctor was good, but his office and staff were less than par. We LOVE the staff at the Rancho location. They are so knowledgeable and are super helpful. They gave us so many tips to make sure we were getting the best out of our insurance and always getting the best deal. They also have one of the best selections for frames. Even my kids enjoying going!

Very unhappy with this office. I’ve gone here three years in a row now. The first year it cost me over $ 400 for glasses even with insurance. I couldn’t use them because the perscription was wrong. the second year I got the perscription and took it elsewhere to be filled, no problems at all. This year I went back, the girl out front didn’t even get off the phone, she just pointed and said fill this out. When I said nothing has changed, she rudely said fill it out anyway, we have a new system. There was a new doctor who was pleasant enough. I was going to take the perscription and have it filled elsewhere again this year because all of the their frames are high end designer and I can’t spend that much money. The man who helped me was very nice and found some «in the back» that were much more reasonable. However, it’s been nearly three weeks and I still don’t have my glasses. I won’t be back for a fourth year.

Awesome staff. Friendly and patient. They can order practically anything if you look through their catalogs. I really do love the selection here.

I went to this clinic for my last eye exam and found the staff and doctors extremely friendly and helpful. Since moving to another area of town, I’m delighted to find they have 3 other clinics to choose from and that there is still one near me.

If I could give this place negative stars… HORRIBLE service. CROOKS! Way over priced! I had to go back 7 times and the «manager» just patted herself on the back on what a great job they are doing! I paid for Silhouette frames (expensive junk) and ended up with a much cheaper frame without any money refunded back. The lenses were bad they switched me to a cheaper lens and did not refund the difference. They will NOT call you to let you know your glasses are ready (they say they will). Save some money and headaches and go somewhere else.

I come here for a yearly checkup and for an upgrade on my lenses and contact lenses. The people whom work here are ALWAYS nice, they always treat you the way you like to be treated. They are very professional and they go out of their way to make you happy. I ordered 2 frames that I would have liked to try out, only one frame came in (with my new lenses) and one of the staff (I forget his name) let me keep it until the other frames came in because he felt bad. That’s awesome service.

Ive worn glasses all my life and have been to a ton of eye dr’s but Dr Meharry is the best!