Terrible Herbst

Terribles lube — I’ve been here 3 times each time consistently great. Service is quick and everything is explained. Everywhere else I’ve been to auto care there has always been that one mechanic who tries to sell you everything that is supposedly «about to break down». Not here atleast in my experience this far… Good people friendly and quick service.

GRAPE SODA OIL CHANGE ANYONE? — NOT ME!
On January 31^st 2016 at 12:20 pm I called to see if they were open for an oil change. The man I spoke with said yes, then I asked pricing he said my vehicle takes full synthetic, which is not what the dealer put in last time I was at Nissan for and oil change. When I question him if that was correct he said «I WILL PUT GRAPE SODA IN IT IF THAT’S WHAT YOU WANT.» I faithfully fill up my gas tank at Terribles since I commute and it is convenient and safe. After that extremely unprofessional comment who would take their car in for any service to ANY Terrible’s?

I went to this location on Saturday for an oil change. They failed to let me know that I had a frayed belt. The belt broke on my way home which less than a mile from that location. I didn’t realize the damage that the broken belt had done to my steering pump. My car is leaking steering fluid and I let them know what happened. All they had to say was «sorry your having a bad day.». Do not go to this location for any work on your car.

What a shit show…
I normally would let something like this go but it really bugged me. I drove up and needed a oil change and smog. I spoke to a gentleman in glasses and told him this information. I asked for the usual oil change that included the car wash. He said okay and showed me inside. I need to mention i have a turn to start car and always leave my key near the speedometer. After sitting down and grabbing a drink I was asked about my key, i explained it was in the dash and they just needed to turn to start. He then questioned, Are you sure? YES, I AM. Ugh, whatever it’s cool. I then was brought over by another gentleman with glasses to talk about all the things I need and such, they found a leak which was helpful and he said he would be done shortly, so i asked him about the smog. He said and i quote, «Oh, I wish you would have told me that first.» You got to be kidding. I did tell the guy. Alright its cool. I told him its gonna get done right… Well, the manager, i assume, cashed my out around $ 40 for the oil change and i asked if it included the smog to which he replied, «You need a smog?». You can understand my frustration and the fact I told him to forget it and give me my key. Also I don’t believe they filled the air in my tires, they are all still low. Get it together people. Just another quickie lube that doesn’t care about customer service.
**Update**
I had my mechanic check out my car and there was no oil leak and/​or transmission leak, so that means either 1. The don’t know what the fuck they are doing or 2. They lied. You tell me what you think…

Have been going here for years and always received excellent service until this past Saturday. Pull up and tell the kid I need smog, oil change and tires rotated. He said he wasn’t sure of the tire rotation because of its a Camry and they have a weight limitation. I told him that I have had the tires rotated several times here. He says ok.
15 minutes later he comes in and said I need a new air cleaner and I agreed.
A guy comes in states the car is ready never explaining what was done or any problems. I pay and ask where the proof of the smog check and said it was on the dash, which it wasn’t so I had to ask for a copy. There is grease on the door and inside door which they never tried to clean up
I leave go home and the next day I noticed they never cleared the maintenance light because it was still on
I went this morning told the kid and he got the same guy who checked me out Saturday jackass never said hi, sorry about that and just reset and shut the door.
Not going back again. Lost a good customer. Last time they left a wrench inside the hood of my car.

Located across from the Silverton Casino, and possibly one of the last exits before heading out of the Las Vegas area is this Chevron. Prices are competitive, and they also offer a convenience store and service station.
Its easy access to hop back onto the 15 freeway back to California.

Talk about bait and switch! When you check in they give you all the choices of service to choose from. Once they have your vehicle in, hood open and ready for new oil, they hit you with all the extra cost! Stay clear of this place. Always trying to up sell here!

RUDEST STAFF I’VE EVER ENCOUNTERED, lady behind the counter was too busy talking on the phone on her bluetooth headset to help me, when she finally finished her conversation with her friend was absolutely unbearable to deal with. Insisted to check my ID for a $ 5 card purchase, I indicated that there are rules in place from Visa, MasterCard, Amex, and Discover against such practices, and she told me she doesn’t care. I showed her my ID, which is a violation of their merchant contract agreement, and she stood there and said I need to see your ID, which was out already. I told her it was right there. She rudely snatched my card out of my wallet, which was open to show her my ID, and started to look at it, I told her I don’t appreciate her attitude and it’s not ok to take someones card without their permission, and she proceeded to take the groceries I brought to the counter and set them behind the counter so I couldn’t purchase them. After that I asked for her manager and she said, that’s too bad, they’re not in. I can gladly say I will not ever patronize this establishment again after this experience. I strongly advise anyone else wishing to do business here find a different store.

came in to do a smog since the regular place I go to is closed on Sundays. Was told that there will be 2cars a head of me so I decided to wait. Next thing it was 2more cars ahead of me. Yeah probably will never come back. No customer service at all. Not to mention that it took one of the guys litterraly 5mins to do an oil change. Hmmmmmm?

Just came in for a smog check. It’s $ 19.95 regular price but with the coupon mailer it’s $ 14.95. Can’t really complain much about it. Simple service in and out and cheaper than jiffy smog definitely.

Very friendly, plenty of staff on site. Got my smog check and it passed for $ 19.95! :)

nice people working over there but every time I tried my credit card over there he said go to cashier, I never had any problem with my card on any other gas station, so after 3 times I understand that this the worst gas station, just wanted to let you know.

Not sure what other reviewers expect from an oil changers. They change oil. That’s all. They don’t reset dashboard idiot lights. The day of $ 25 oil changes are over. Remember people need a livable wage! They do as expected for what they are. They could be seedier, but their name is not 15 minute oil changers. I think the other reviewers expect a bit too much from a non mechanical shop.

This is my go-​to spot for my regular «lube job» And we ALL need a good lube now and then, right?
I pull up, they get it done.
I usually have a coupon which makes it about 10 bucks less, AND sometimes I get a free Krispy Kreme donut to go with my coffee while I wait.
My favorite part is after the lube, I can wash my baby, every nook and cranny, inside and outside included in the price!
Joking aside…
The staff are always friendly, and aren’t trying to push or sell me on anything additional that I most probably don’t need. Although they always let me know what I am due for. And whenever I head out of town or am unsure of my tire pressure I stop by and they check it for me. I also love when they have deals around Christmas inside the attached gas station to buy a $ 25.00 GC and get another $ 10.00 GC free, which means I get a steal of a deal!

Customer service was amazing. Everyone was really friendly and super knowledgeable. The price can seem a little high but is totally worth it for the excellent service that was provided. Definitely will be going back there again.

What were we thinking stopping at a place with Terrible in its name? I think we were suckered into exiting off of the 15 freeway due to a sign that indicates this is a Chevron Gas Station.
We pulled in and attempted to Gas up at the pumps. Our credit card said ‘declined’ and to complete the transaction with the cashier. We walked inside and explained to the cashier the pump did not accept our credit card. The cashier attempted to complete our transaction which was met with negative results. As we were waiting for the cashier to figure out what was going on we received a call from the fraud Dept. of our Bank who wanted to verify that we were out of State and were in fact the ones attempting to use the credit card at this Gas Station.
We had hoped this would resolve the issue and allow us now to use our credit card, wrong answer. So we decided to pay with cash ’ We told the cashier $ 40.00 on Pump 13,’ the cashier did not understand, we told the cashier again and again and again, no joke. We had people behind us in line rolling their eyes probably saying to themselves ‘These darn Californians.‘
It was obvious that this was an ESL (English second Language) type of deal. I mean who am I to complain the cashiers English was better than my attempt at whatever the cashiers 1^st language was.
It was just a hassle, you have been on the road for several hours and all you want to do is be there and you are being held up at the last moment because of a computer glitch and/​or the cashier losing ‘$ 40.00 on pump 13′ somewhere in translation.
I will say the gas prices based on what was available in the middle of the desert were about $ 1.00 cheaper here, we are talking California to Nevada prices. With that being said I can also say that there are plenty of other Gas Stations in the area with just about the same prices and there in the land of ‘Odds’ there is zero chance I ever come back here.

no. no. no.
will not go here for auto service again. can’t even put it to words how rude they were.

I went for the basic oil change a few weeks ago. I had a good experience and will return. They completed my change within twenty minutes. That is good enough in my opinion. Thank you Terrible’s!

This is way out of the way for me, but I happened to be killing some time and I drove down Dean Martin Drive from Twain to Blue Diamond Highway. Since I still had time left before I needed to pick up my «fare,» I stopped in here for gas.
The only problem I had wasn’t their fault. The sun was so bright I couldn’t see the numbers displayed on the screen. I ended up pulling to a pump int he shade and everything was OK from then on.

Been going to this spot for years now for little things like gas and road snacks and things. Once a year, since it’s close and convenient I go here to do my smog check on the way to the dmv to renew registration. Usually the service is quick and efficient…
…ahhh but on this day… it was one FAIL after the other. First off, I pull up the truck to the right-​most port where the smog machine is set-​up. A guy in uniform walks RIGHT by me and proceeds to chat up the cute girl in the minivan behind me. Sorry for him, because she’s my wife… and we’re here to smog two cars. I noticed the name on the shirt was Shaun and made mental note to myself to consider a chat with the manager.
Knowing the drill, I get out of the car and wait for a technician. No one comes. We go inside the small waiting room (keys in hand) and go right up to the counter where Shaun is dutifully doing something on the computer. Not one word of acknowledgement. not one hint of interest in the customer. focus shaun! focus! i look over at their feeble attempted install of a privacy filter and find out that our friend shaun is watching the countdown on a bid he has on ebay. still standing right there in front of him, he backs away and walks out. still without a word.
I start looking around to see if there are any numbers on the wall for customer service and much to my dismay i see the plaque on the wall that says: Shaun Cavanaugh, Manager. tisk tisk. this is gonna be called up to corporate.
Another customer walks in and sits down to wait for his vehicle getting an oil change. I notice it’s a Honda Element… and THEN I notice them filling it up with Valvoline 5W-​20. Seriously? It’s nearly 120 degrees outside and these guys are willfully filling up customer cars with 5W-​20? For anyone who doesn’t know oil, take heed and just know that in this kind of weather, 30 should be minimum!!!
anyway, the only saving grace to this place was the smog technician who rung us out. he came in with a smile and was courteous and efficient. but for some reason, I can’t remember his name. 1 STAR Terrible Herbst! FAIL.