Terrible Herbst

Again I don’t like or enjoy writing bad reviews however I honestly believe Terribles has fully earned this review with their employees at this location displaying very poor customer service. Cashier Denise was very rude, demeaning and wouldn’t even look up from what ever she was doing to answer my question. Even after handing her my hard earned cash she just slaps it around, slams it into the register then forcefully pushed my change into my hand all while never, not even once saying thank you or making eye contact. The only reason I’m giving 2 stars is for the decent fuel prices. With that said I would rather pay the extra .5 cents a gallon for better customer service, even a simple thank you after handing you my hard earned money.

Very poor customer service. Called to ask a simple question about an item in stock, said I had no problem being put on hold, seeing as how this store was listed on the website of the beverage I was looking for. Was put on hold for longer than 15 minutes and realize that «Matt» was be busy as I heard every interaction with each customer that came in. The store isn’t that close to me so I didn’t want to just drive there if they didn’t have it even if it had been on the website. After being on hold that long, he hung up on me and never got back on the line. I called back and he said they didn’t carry the beverage. (though I know he never checked) Thanks for the great customer service. Guess I’ll never know when you will have it too. I understand he was too busy, especially for a customer service call.
Next time just hang up at the beginning of the call and save me the trouble of having to wait that long to not have bothered from the beginning.

I’ve had my oil changed here several times and they get it done quickly. I’m happy with the service and the free car wash after the lube job. It’s affordable and they do a multi point check. I think you even get a free drink too! The place is clean and the staff seems responsible.

First time at this car wash… Love it! My car looked fantastic and I didn’t have to spend a million bucks. No high-​pressure sales or people looking to replace your windshield in the parking lot or to upgrade to a 200.00 detail… Just come in, pay at the window and drive out with your clean car! Free vacuums too! Would recommend!

Inside is just okay; it’s a very small convenience store. The gas prices are usually pretty high here because they want people who just come off the 95 to pay more!
probably the only convenient thing about this gas station is that it IS off the highway and easy to access.
there is a connected McDonald’s inside for the hard-​core road trippers.

The clerk was very rude. He asked several inappropriate questions about how much I get paid at my company. Was on his cell phone talking to someone in between his conversations with customers. The store was in good condition with the shelves stock but untidy. There was a kid that was in the store attempting to get a lighter or matches from the clerk. The clerk did not greet any of the customers that Lockton and even when I said hello he did not respond or reply.

5 star car wash, expensive gas, horrible wait time at the lube especially if you want a smog check. There is a McD inside which is a plus. Just ok.

I used to go to a competing car wash down Craig Rd, but was scared off by the constant picking at my windshield in an attempt to find (or make?) chips to repair through my insurance. I discovered this quick, reliable car wash establishment that doesn’t cost an arm or a leg, doesn’t try to upsell your, and does a great job in getting my car clean. It’s also nice that they provide free vacuums and an area in which you can apply those final touches to your clean vehicle.
If you’re looking for someone to take your car and do the interior, this isn’t the place to go, but then again, those places always try to upsell you and the additional cost of tipping someone to wipe down the dash of your car.
If you want quick and easy service at a good price, this is the place!

Terrible Herbst is I think one if not the best «local» owned gas station chains here in Las Vegas. This one in particular has a Mc Donald’s built in with it, (Don’t make me go there. Read my McD’s review. ;p) as well as an oil change and car was in the same area.
The staff always seem nice and I tend to like the late night staff better as they seem a little more «crazier» and well for working at a gas station at night I think it’s needed as it can be a little shady sometimes at night in Las Vegas.
Be sure if you are buying any kind of alcohol or tobacco that you have your ID ready as they WILL ask you for it even if your 90 years old.
They have the usual gas station assortment of treats, needs, and drinks as well as a Crispy Cream display, which in my opinion is great for those late night munchies runs on the way home from the bar.
I have never seen any trouble here and generally at night, there is usually a highway patrol car or another cop car parked close by. (Bet it is the Crispy Cream Display!)
Don’t be afraid to check this place out if your around.
Best Regards,
James «Culinary Schmooze» Williams