SuperPawn

After Many Years Of Being a Customer At this Location Since 1998 I Have Seen the Transition of Employees in this Store Come and Go. The NEW Manager «Eric“is NOT a Customer Serviceman Whatsoever. First I’ve Bought and Got Loans from this Location on East Flamingo and Haven’t Ever had any Problems With This Pawn Shop Ever, Until this Afternoon. I Had Read Reviews About This Store Which Were Bad Reviews and I Couldn’t Believe the Bad Experiences That were Written About This Pawn Shop. Now I’m a Believer. I needed to Get a 7 Inch Screen; Laptop to Replace My Friends Wife’s Asus as a Gift, So When I Went in to Pay Interest on My Second Laptop Which is an HP 2000, I Ran Across a Nice Looking 7inch. After Paying the Interest on My Laptop, I Browsed and Saw a Nice Looking 7Iinch Asus Model eee. Tried it Out and It Worked Fine. I Got the Clerk to sale it for an Even $ 80.00. I Shipped the Laptop to My Friends Wife and When She Went to turn it On, The Screen Would Not Light up. So After Checking the Possibilities of Trouble Shooting Was the End Result of Having the Laptop Sent Back to Me to Return. They Give a Thirty Day Warranty on Electronic Items. I went to Return The Laptop and Asked to Speak with «Eric «the Manager, and He Tells Me that I Needed to Check with the USPS Who Shipped the Laptop. Regardless I Feel That He Should Have Honored My Store Credit Because I Just Wanted to Exchange and Pay the Difference on another 7 Inch Laptop that I saw on the Shelf. I Even Explained to Him That it Already Cost Me to Ship it and For my Friends Wife to Ship it, and Furthermore it Would Cost Me to Ship it Back. So «Eric the Manager Still wanted to Brush Me Off and Not Just Accommodate Me as For Being a Loyal Customer. So I Had it with Him and warned Him of their BAD business Practice and That they would All Wind Up Unemployed By Lack of Customer Care and Service. Especially Being a Near Twenty Year Customer. Besides I Would Have Had to pay the Difference. They Are Very Greedy and Selfish, Giving People Loans and Marking the Prices Up Way Over What they Loan Out. I Was Done With Them, So I Just Got My Hp Out Of the Store Before Interest Time on the 15^th. I Paid the $ 139.00 to Be DONE With Them and to Let them Know It wasn’t ABOUT Me Scamming them and Being Crooked Like they Are Indirectly… But I did Not Want to Do Business With Them Anymore. R.I.P Super Pawn 1040 E. Flamingo Las Vegas Nv. I Will Never Buy or Do Business With Them Again and I Wouldn’t Recommend Anyone Either, Because they Sell JUNK !

the only reason i didnt give 5 stars was due to the amount they offered me and my wife for some items we thought were worth more. we kept said items. but i will say that as far as buying this is the best pawn shop we have came across. rey is a great sales associate, hes always helpful when we come in even though half the time were window shopping and dont always buy something. he never makes us feel like hes agitated or rushy like some other places have. and the manager randy is also great to deal with. we are mostly shoppers not sellers but the shopping experience here is awesome. i love how you get one year to upgrade. little by little we kept upgrading jewelry and now we have a nice little collection :) highly recommend this place especially for shopping purposes.

Tried to sell my wedding set as it was from a previous relationship and just collecting dust in my jewelry box.
It is a matching his and hers set. The sets are 14k gold. The diamonds are small but total out to a full carat according to an appraisal I did when first receiving them.
When I arrived at the location there was a bit of a line so I patiently waited. When I got to the counter the woman behind the counter said they were beautiful. She walked back taking measurements and entered some info in the computer. Then she asked if I would take $ 140 for both.
Are you serious?! My mouth dropped! I couldn’t believe it. Needless to say I walked out with both rings.

Everyone is always busy but that’s not a bad thing because they make sure they help everyone all the way through which is really nice. Randy the store GM is always helpful with a smile and gives the best price he can which I have found to be incredible. They have a lot of inventory come and go. I have found a few things to be great and I never seem to have enough money to buy it all.
Thank you everyone for your help and efforts, I will recommend people to go here for sure.

We were looking at gold tennis bracelets– an amethyst one was $ 500 or above (research for a gift). Everything in the jewelry section was extremely overpriced. I’d
rather go to a reputable jewelry store like Zales or Kays; I know that there are tennis bracelets for around $ 300 and above (not twice the price like SP). I’d also been to other pawn shops recently and was not impressed by Super Pawn but then again, I’ve never really had a need to shop in one of these opportunistic stores (yes, it’s true I sold my wedding band from my 1^st marriage, for a mere $ 50 at that). I just always thought that their (all pawn stores) prices were high in general.
On a wall, near the jewelry, were designer bags like Coach and Dooney. I remember seeing a small Coach bag for $ 45. I’ve seen larger designer bags go for way less at Buffalo Exchange (down the street). The newer electronics (apple iPods) were in a glass case along an opposite wall. The older electronics were on the shelves nearby (but who needs tube tv’s anymore?) as well as the large home electronics, like the landscape equipment and the vaccuum cleaners.
There were quite a few customers in there. Some people looked shady and shifty (nervous looking). We didn’t buy anything either.

The service at this store is ok… I have never found anything fab though. I frequent all the super pawns. If this one isnt on the way home I dont really go out of my way to go there.

Well it seems that ever since the show Pawn Stars has aired, it seems like every pawn shop these days now think they’re on reality television. But let’s face it, most pawn shops will low-​ball you on items you want to sell. They make you jump through incredible hoops for a short term loan where they not only low-​ball you even more but also make you feel like some kind of loser because you need some fast cash. On the bright side, the shopping experience at most pawn shops allows the buyer to get some pretty good deals. Since the experiences is often very contrasting, I’ll review my local pawn shop from three perspectives: the buying experience, the selling/​loan experience, and customer service.
Shopping.
I’ve been shopping at this store for years. Even when I wasn’t living in the area, it’s been the place I can go to get some decent gifts, electronics, and even jewelry for a decent price. The selection on items is sporadic at times. You have to really get there on good days to maximize your shopping. But overall, there’s something for everyone and if you go in there ready to spend money, you will get something you want.
There really wasn’t much a need to haggle on prices because the ticket prices are more than affordable. That being said I’ve gone Christmas shopping her purchasing $ 5 DVDs and XBox games, low priced computers, and even my home surround sound was bought there.
Customer Service.
The service here is bi-​polar at best. If you’re buying something under the glass cases, a clerk will usually be right there to take your money. The same goes with any other big-​ticket item. But try to get a clerk’s attention to pull a video game from the the shelf or unplug a $ 20 DVD player and you might have a bit of a wait. Even though there is usually about 4 clerks behind the loan/​sell counter, you can expect a wait. There’s usually quite a few people there trying to pay off loans or get one.
Selling/​Loan.
Okay, I’m going to put a personal note on this. I needed money to pay for gas for a trip to Southern California for a family emergency. I had an item that I had actually purchased two years ago from that same shop for a total of $ 300. I wanted to take a short term loan for $ 100. I didn’t want to sell the item as it was something I could have easily got the same amount of money for if I wanted to sell it independently.
The clerk looks up the item and says that it is an outdated model. Thus causing the value to be less. I had a feeling that this was going bad and it did. Despite the store having older like models on the shelf with a $ 300 tag on them, the clerk offers me an insulting $ 50 for item. The item was in pristine condition and I knew that if they had to sell it, they’d mark it for $ 300 like the others. So I countered with an $ 80 offer (enough to fill my gas tank to and from for my trip).
The clerk then raises his offer a mere $ 10 making it $ 60. Not even enough to cover my gas expense, I plead to the clerk and tell him why I need the money. I was reasonable and polite and tried to get at least $ 70. The clerk wouldn’t budge and began to portray a «take-​it-​or-​leave-​it» attitude. When I asked to see if a manager can approve the extra $ 10 dollars, the pompous twenty-​something clerk says that he is the manager and that $ 60 was what he can offer.
Desperate for the money, I take the offer which after interest will cost me $ 100 to pay off the loan. But what makes it even worse was that while the item being tested, other shoppers were scoping it out and offered me $ 250 to buy it. Unfortunately, the Super Pawn already got me.
I would recommend this store if you want to buy something. But if you’re looking to get a reasonable deal on a loan/​sell… forget it.
It’s the shopping experience that keeps this place from being 2 Stars.