Summerlin Hospital Medical Center

Nicely organize hospital Welcoming and helpful front end staff. Love the valet service!

I had my baby here not because of choice centennial hills was full that day. But their labor and delivery are friendly but once you pull out your delivery sheet that has what you want for your delivery, low lights, few interruptions, quiet, things if this nature. Then they start frowning, making me sign paperwork which was not really necessary at that moment, asking me not to push so we can wait for the doctor! My body was doing all the deciding. So of course I got nervous being my first baby, and was taking too long on my final cm and I did not want meds but I couldn’t focus and was scared so to speed up the process they convinced me my baby was in danger and had to be out and gave me everything under the sun. Of course scare tactic always works. Never again coming here or recommended this hospital. A dog has a more peaceful delivery than a human. Doctors always wanting to rush everything and just racking up that bill.

This is a review for their Outpatient Diagnostic and Surgical Center. I had to get a colonoscopy and upper-​endoscopy done here. The anesthesiologist, nurses, and doctors were absolutely fantastic and they treated me with outstanding care. I didn’t have to wait that long to get called for my procedure. At first, I didn’t know how to put the hospital gown on. The older nurse was worried so she helped me out. I didn’t catch her name, but she was a sweetheart. Before I was knocked out, they did everything in their power to make sure I was comfortable and situated. After my procedure, I was very weak and dizzy so they had to wheel me out. I have never been treated so nicely from another hospital in my life. They seemed to really care about me. If you ever have the option of getting an outpatient surgery or procedure, pick this place. I guarantee they won’t disappoint you.

Thieving balance billing extortionists! After getting horrible care in an emergency situation, I’m dealing with them billing me for 150% above what insurance deems «fair and reasonable». …and I have top notch insurance. Won’t even discuss reducing the bill. No choice but to file a complaint with the governors office and hope they’ll help.

My daughter had croup so we brought her in one weekend bc she seemed like she was straining to breathe. They brought us back quick but there We waited and waited to see someone. Then a nurse practitioner walks in and apologizes because there are no pediatricians on call that day. Apparently they called off last minute. What makes them think I would want to pay a $ 600‑1000 ER bill to see a nurse practitioner and not a physician? No offense to nurses. It’s just false advertisement to be called an pediatric emergency room yet the expert is not on call. Shaking my head.
Oh and my other daughter had an ear infection but t was not diagnosed here. We followed up with her pediatrician the day after the ER visit where we learned her true condition. When we checked into the ER we were seen rather quickly for a 104 degree rectal temperature, but the doctor said it was nothing just a bad cold. When my daughter’s pediatrician heard this, she was appalled because it as obvious to her my daughter had an ear infection, she was prescribed antibiotics and became better over the next few days. Still paying off that bill…

Why could they no do something to the cafeteria??? What is it with Valley Health Care that they do not take steps immediately to serve healthy good food??? Potatoes and sausage sitting in trays Luke warm hello health district??? What is good about a hit omelet and sides that are barely warm?

I was in Searchlight Nevada for a friend’s wedding, and my husband started to have abdominal pain which just kept getting worse. We decided he needed to go to the hospital, so his sister (a P.A.) found this place. Within 10 minutes of entering we were in triage having blood drawn for tests. While we were waiting for test results, CT scans and finally a surgeon every single person on staff went above and beyond to make us both as comfortable as possible, down to letting me wait at the nurses station right off the surgery hallway so I can know as soon as he gets out of surgery.
If you or your loved one needs medical care, and you want to be treated by kind competent staff this is the place.

ER time says 27 minutes, we’ve been here for 4 ½ hour before being brought back to see a Nurse Practitioner (Not an ER Doctor) and another 1 ½ Hour still waiting. And what doesn’t make sense is this place is practically empty, both regarding patients and staff.

This was without a doubt the WORST hospital I have ever been in. I was left alone from the time I was taken from surgery for a hysterectomy and my ovaries removed to the time I was ready to leave. I had to call the CEO’S office to get any attention. There was a possibility of cancer so I waited for word which never came until the doctor showed up at the last moment explaining that he was in too much of a hurry to talk to my husband the night before when surgery was over.
I very strongly suggest you look for another hospital or fly back to the city you came from. Shame on Summerlin for calling this a healing facility. Pamela Gideon-​Hawke

Got bit by a scorpion this afternoon. Went to Urgent Care and was told that I should go the ER. Went to this Hospital as it it closes to my home. Attempted to check in and waited ten minutes at the check in counter. When my wife asked if anyone was going to check us in the girl behind the desk next to the check in desk stated she would be right with us after she was finished with the patient she was seeing. I thought this was an ER? Felt more like waiting at a unresponsive fast food window. Place is a joke. Left without being seeing. It didnt seem like the staff was attentive to the needs of the patients. Be prepared for zero service

Just sat for 3.5 hours in the ER waiting room and never saw a doctor nor was given XRays/​tests for what is most likely a torn groin ligament. Was unable to walk. Do not use the kiosk. I registered there when I walked in and was informed 30 mins later that it only works if you’ve previously been a patient there. The medical assistant told me that they were going to have them removed because of that but there was no sign to let you know that they didn’t work properly. Everyone was polite but I just couldn’t sit and wait any longer. The people at the check in desk were also confused as to why I hadn’t been seen but didn’t have any answers for me. I hobbled back to my car and will start all over at Mountain View now. This is why I never go to the doctor…

Killed my twins! Never take anyone here unless you want them to die!

Dr. Walter Erhman, a great state-​of-​the-​art heart surgeon, and all of his amazing team and hospital staff at Summerlin Hospital saved my life!
I was checked in at the ER with chest pain and shortness of breath on 1÷21÷16. I was immediately given an EKG, x-​ray and other tests and advised to stay overnight for further tests. High levels of the cardiac enzyme troponin showed that I had minor heart attacks. Angiogram test showed I needed to have a triple heart bypass by Monday, since blockages were all about 95% to 99%.
All of the pre-​op tests and procedures were done very smoothly and efficiently. I was kept calm, and even cheerful all throughout by friendly nurses, assistants and attendants. The atmosphere was very clean, peaceful and pleasant. Everything was explained to me.
The operation went very well. All I did was sleep and then wake up in a quiet recovery room, with a beautiful news. It seemed like everything was preplanned, well thought of and anticipated.
Wonderful, fantastic staff surrounded me from Pre-​Op, to OR, to Recovery, to my nice room in a newly remodeled wing.
Also, professionals like internist Dr. Damasco, nurses like Janice, Kim, Tammy, Katz, Sherilyn, Kelly, Kelly H, Ashley, Danielle, Donna were exceptional. Support staff like Brian, Cynthia, Tina and April were a big help too.
Summerlin Hospital Medical Center is very highly recommended.

Unfortunately had to visit the hospital— well not myself personally. My boyfriend was the one that was really ill.
For the ER being so busy/​crazy, we got in fairly fast! We were there a total of 4 hours but, we were able to get my boyfriend’s testing/​bloodwork/​talk to the doctor very quickly compared to other hospitals.
The staff was friendly! Which is surprising because of how many people they had to accommodate during the busy hours! I think I would be very grumpy and stressed, lol. Thanks for taking care of my boyfriend!

I would like to commend the staff of the 3^rd floor cardiology wing for their dedicated service and the sensitive care they have afforded my family during my Father’s stay here. Our experience with the nursing staff has been tremendous, and each member has shown genuine warmth and concern for my Dad.
*Update 1/​27/​16*
Dad’s surgery was a complete success. I am happy to report that the great care taken pre-​op has extended to his recovery in the CVCU. The nurses, doctors, and therapists have all been wonderful. My family is so happy with their efforts and ease with making us feel at home.

Labor and Delivery is exceptional. I had my daughter there via C-​Section and it was a great experience. Every nurse was attentive and so excited with me. Overall 5star service those ladies really know what they are doing! Getting ready to have another baby there in May!

One star for lack of accommodating nursing mamas. My baby had to have a procedure done in the surgical center and since I’m a nursing mama I needed to pump since he is unable to eat. I asked the front desk where I could go and she said the bathroom. I asked if there was an outlet in there she said she didn’t know. Well thanks for helping me out lady. Where was the customer service? How is there not a cleaner space for mamas that need to nurse or pump? I went to the bathroom and lucky for them there was an outlet right by the sink. I’m still pretty upset that I had to stand up next to the sink and pump in a filthy public restroom. It is dark in there so you can’t even tell if it’s dirty. You promote breastfeeding babies when they are born there but you don’t help moms that actually breastfeed longer than their hospital stay. Ridiculous! It’s time to get with the times and get nursing mamas away from a filthy public restroom especially those that have to pump. I’m sure you wouldn’t like to eat in a public restroom.

Everyone I encountered in the outpatient area was great. The only issue I have with Summerlin is that they will not work with you on a billing plan when it’s scheduled surgery; only if you go in through the ER. That seems dumb, run my credit if you want but don’t tell me the day before I’m in to remove cancer and a breast that I need to come up with the whole shebang!
Offer up a solution.
The nurses were amazing and all over me because they had a lull in their surgeries. The recovery nurses were also super nice.

I can’t belive what nasty is that place, the sad part here is this is what we can see i dont want to kknow how is where we cant see.

Started out promising and ended in catastrophe. We were told to expect after care for major surgery on my partner’s sick 75 yr old dad, for 3 – 5 days, but likely more than less. Okay, good, he’ll be in good care I thought, after staff’s great service initially.
We were called at 7 pm on Friday evening after his 2 pm surgery on Wednesday, that he would be released at 9pm and must be picked up. He was in no way shape or form ready for release. After just arriving home, the hospital called to inform us that they forgot a piece of equipment on him (WHAT THE?!) he must come back so they could retrieve it. Further — he was sent home with NO instruction on how to care for a catheter or wound drainage bag. He had a large open wound from the surgery, no instruction on aftercare for that either. As it was 9pm on Friday night, his pharmacy was closed… and he was sent home with absolutely no medications. Needles to say, we encountered a very rough night. By the time we were finally able to get him uncomfortably in bed, it was midnight. Atrocious. And it gets worse…
…a burst catheter, back to Spring Valley hospital to fix it — TWICE!!! in one night between 1 AM & 5 AM — the after care nurse could not believe the shape he was in to be released early and for THAT, & the lack of patient care — a one star