Store N Lock

My husband and I have had a storage unit at this location for about 3 years. Everything had gone smoothly for us until the last few months. They raised our rate about 3 months ago and when I inquired the reason, I was told that managers had determined we were paying below the going rate for the area. We have never made a payment late and felt we were good customers so were disappointed. We then received a notice that the facility was planning to do construction in the building we had our unit it and needed to vacate by the end of 30 days (July 31^st). We live out of state and this was very inconvenient for us and really disappointing once again.
We flew to Las Vegas to handle the situation and were contemplating relocating our items to another unit at Store N Lock. As we were sorting through our belongings we ran into other customers going through the same situation who advised us that the facility had changed management recently and had gone down hill. We decided at this point that since we were out of state, we couldn’t run the risk of having issues on a regular basis and should clean out our storage unit completely and move.
We barely go to the storage unit since we are not local so when we did go my husband had to go in the office to get the code to enter through the gate. A guy Nick gave him a business card and then wrote some numbers on it. When we were attempting to leave, it required that we enter in an access code to open the gate and were having trouble. After several attempts NIck came out and told us «all you have to do is follow instructions» I told him that I realize it is easy for him but not for us that don’t frequent the location. The numbers were written on the card but not labeled what was what.
We then parked the car and decided that I would go in to ask procedural questions in regards to finalizing our move out and my husband waited in the car with my 2 babies since they were sleeping. Nick again was at the desk and when I asked what we needed to do for the final move out, he again started to respond with a very condescending tone. I also asked about what we do to stop the automatic payment that posts to our credit card monthly. He again was very rude and acting like I was extremely bothersome and stupid. I told him he was making me feel very uncomfortable and we just wanted to make sure we handled everything correctly. He said «well haven’t you ever had a gym membership, or an old Blockbuster account or rent payment that came out of your account?» I told him no actually we haven’t and there was no reason to belittle me. He said since my name isn’t even on the storage, only my husband’s, that he didn’t even need to talk to me. I was not asking for anything personal or asking to make changes, I was only asking for general information so that I could thoroughly explain to my husband for who english is his 2^nd language. Us doing this right would only make his job easier. He proceeded to tell me «well if you don’t like how I talk to you, you can leave and there is the door!» I was shocked that he was so blatantly rude and for no reason as well. You would think providing information would be part of his daily tasks as a manager. This whole conversation was witnessed by another manager Rich, who has always been polite and helpful. I feel really bad that he has to work with someone like Nick.
AS I WENT TO POST THIS REVIEW I NOTICED A RECENT 5 STAR REVIEW DATED 3÷2÷15. WHEN I LOOKED CLOSER WHO DO I SEE IS THE AUTHOR? NICK HIMSELF. NICHOLAS L. POSTED A REVIEW AS IF HE IS A CUSTOMER «THIS PLACE IS GREAT. FOR ONCE PEOPLE KNOW WHAT THEY ARE DOING.» HE IS NOT A CUSTOMER BUT IS THE MANAGER WHO SITS AT THE FRONT DESK. JUST MORE EVIDENCE OF HOW UNETHICAL HE IS. HOPEFULLY THE OWNERS WILL REALIZE THIS GUY WILL SOON BE THEIR DOWNFALL. NO INTEGRITY AND NO CUSTOMER SERVICE SKILLS.

I am giving three stars because the place seems a bit run down. I only rented a uhaul truck from here so I don’t know the storage situation. In walking to the truck, the people using the storage seemed quite shady.
The manager was nice and got me the truck i needed and the return was seamless. They didn’t try and fabricate any additional charges.

I paid 2 months in advance for a storage unit and after looking closely at the unit I saw rodents and mice feces. I also saw a lot of illegal activity going on there. I told him I did not feel safe there and I wanted to cancel, I just paid for the unit. it had only been a half an hour. my contract states I can cancel at any time and the money would be prorated. he refused to give me any money back.
this place is a rip off, not safe and dirty, he was auctioning off peoples units that had only missed one payment. this guy is a scammer beware!!!