Southwest Bikes

I can’t give a review on the shop, but joined an organized group ride with Southwest Bikes and the owner –and it was a bad decision. Showed up from out of town to about 9 men ready to ride, and they took off without clearly defining the route or introducing themselves. Only spoke to 2 during the entire ride, one who graciously offered arm warmers during the cold ride and one who stayed back during an accent. Once we turned around though, the only nice cyclist took off a different direction home and the rest ditched me. I started following some other people out riding thinking they could lead me back, getting more lost along the way. Finally made it back and no one was around. I spend a decent amount of time riding with different bike shops, especially when traveling out of town. But I have never been with such a rude group from beginning to end. I still can not explain it. Why so many men would leave a woman behind, or even just another cyclist behind is beyond me. Forget going to the store, it won’t be hard to find a better one when I’m in Vegas.

Highly recommend this place for all your bike needs.
Dan and the staff are extremely professional and helpful. I’ll definitely be back!

This is the bike shop I’ve been looking for in Vegas.
After a 3 – 4 year hiatus from cycling, I’ve gotten back in the saddle. Figuratively and literally.
Since making my return to the bike, I’ve been scouring the valley for a shop with good, down-​to-​earth, and welcoming people I feel I can trust and rely on. Southwest Bikes is that shop.
Since moving to Vegas about 3 years ago, I’ve been very disappointed with customer service at several shops. I always like to go in, look around, get a feel for the shop and the people that run it before I settle on where I want to take my cycling business. I’ve always been picky about bike shops, and I take the attitude and approach toward customers very seriously. Many shops in the valley give off an attitude of pretentiousness or elitism, and show a mentality that isn’t very welcoming of outsiders and newcomers. I didn’t feel that way at all during my first visit to Southwest yesterday.
I was made to feel welcome from the second I opened the door; and the staff let me browse comfortably without making me feel pushed around or worse, unwelcome. Everyone made sure I was doing alright and easily answered any questions I had.
Their selection was great, and they had fair prices on nearly everything in the shop.
I made a point to take a peek back at the maintenance area to see how they keep a workshop. I was pleased to see it looked like they were getting quality work done, taking care of their customer’s bikes, and keeping their workspace neat. This keeps my mind at ease when I bring my bikes in for overhauls and tuneups.
Bottom line: Nice, well-​kept shop with decent selection of bikes, gear, parts, etc. Small enough that you can easily find your way around and not feel overwhelmed, but not so large that you’re lost. Very friendly staff, attitude toward customers was superb; not pushy, but not ignoring either.
I felt comfortable and was impressed with everything I experienced in Southwest Bikes.
This will be my shop, and I look forward to creating a good relationship here.

They quoted $ 65 for a tuneup. They changed the brake cable and did not charge anything extra. The bike rides better than ever and the squeaks am e gone. Very satisfied.

Went here because the moving company lost the nut, washer and spring when they removed my front tire to load it into their truck. Just moved out from Florida. Showed the bolt to the guy at the counter and he took it in the back to see if they had the right nut (which is all I thought was missing). He came back and stated that they don’t usually carry those parts but he had a nut, washer and spring lying around from a previous service job and he gave me the parts free of charge! Now that’s great customer service. I definitely will remember this next time I want a bike, service or parts. These dudes rock! Highly recommend!

Super helpful. I brought my bike in for brake repairs and lo’ and behold, I didn’t need to buy a replacement. They just fixed whatever was too tight or too loose and adjusted some areas. I was expecting to pay for this and didn’t charge me. I would go here again. Excellent customer service.

Found a bike to a great price! Had to buy it and then I had to go and get a bike rack so that I could get it home :)
Service minded staff made it an even greater experience.
Thanks Garrett! /​Hans

About me: I have been riding for years. I own multiple bikes currently and have owned a number of other bikes. I am quite knowledgeable and mechanical in my own skills. I also have lots of experience at other bike shops. I also work in a customer service industry. So that being said… Here is my review.
1. This shop is unkempt, cluttered, and disorganized with empty shelving and barren sales areas. It seriously looks like a bodega.
2. The staff actually greeted us upon entry. (An actual positive thing to say about this place)
3. I approached the employee at the counter (tall, thin, bearded and dark haired man maybe in his 30’s). I told him I wanted to buy a shimano/​sram 10-​speed 11 – 28 cassette. He led me to the place they were located. He said here I have the «105» line of the shimano. I looked at the price ($ 89.99) and said that is a bit much. He had a foul look on his face. I told him at I have found the «ultegra» version on
for much less ($ 65) and would he price match? He looked at me and said «I’m not going to price Match bro» with a nasty tone in his voice.
3.2 — I am not your bro. I am a grown adult. Well into my 30’s and demand to be spoken to with respect. I am not some punk kid trying to rip you off. I was prepared to pay fair market value. Not a marked up low end item.
3.3. I then said no thank you. I’ll just order it online. And continued to shop around.
4. While walking around him and another employee kept looking at us and speaking in hushed tones. Certainly bad mouthing us the whole time.
5. Upon heading for the door, the bearded man that «helped» us said in a sarcastic tone «thanks for coming in, have a great night!» It was simply oozing with disdain and sarcasm.
My evaluation is that this place is complete crap. I WILL NEVER RETURN. NOT EVEN IF I HAVE A FLAT AT THEIR FRONT DOOR. and I will tell ALL my friends that ride about how horrible this place is. This shop is only 2 miles from my house but I will be driving 10 miles to McGhie’s EVERYTIME. they always are friendly. And price match anything you can find. The selection is awesome and the staff are knowledgable.
Bearded man you have just cost this business lots of money as I ride 150+ miles a week and something is bound to happen that I’ll need to spend money… but not in your shop ! I understand the not price matching but your lack of respect, sarcasm, and condescending attitude are what have forever turned me away from this scourge of customer service and bike shop culture. You’re the reason some people are afraid to go to shops and learn a new hobby!

Great Shop with awesome staff!
Been to Southwest bikes quite a few times and they have been great! Offering a nice range of bikes, parts, accessories and nutrition, SW is a one stop shop.
Mainly being a bianchi bicycle dealer, the range of road to mountain bikes is awesome. Even though they are not the size of Mcghies or Las Vegas cyclery, I will say they are fantastic for tune ups or that odd question you may have.
If your getting into cycling or been riding for a while, they do have group shop rides weekly that start at the shop.
If you live in North Las Vegas I highly recommend stoping in checking them out. They will set you right

Just wanted to say that i am STILL riding my Cortina to work every day and i am SO in love with it that I’ve decided to stick with it instead of getting a car! I purchased a cheaper model bike for my son and the goal is to get him confident enough on it to ride with me to Smith’s and Albertsons for small necessity trips. I’ve lost about 35lbs and I’m toned and have much more energy than ever.
Only complaint I have is that my tires lose air quickly and I’ve managed to warp my rims a bit by riding with low air pressure. I’ll be replacing my tires soon, as I adore my bike and I just hope I can continue to ride her without melting in the summer heat.

Dropped my bike off here on Wednesday, since the weather had been getting perfect he let me know it may take till the weekend or Monday morning. They called on Thursday and it was all done. Mind you my bike is just a budget entry level bike from sports authority but from the moment I walked in they treated me so well. He gave me a price for a tune up to the gears and brakes.
Here is a place that understands its better to groom a relationship with a customer, and when you as good and polite as they are, yea you will come back, and I will buy a better bike from them when my needs get to it.
All in all, great experience from a great shop and great workers.
Thanks

I have been a loyal customer at this bike shop for about 3 – 4 years and all I can say is that their customer service, staff, and helpfulness is why I continue to come back. Couple years ago I started on a cycling fixed gear and then transitioned to road. I decided to checkout this shop because it is close to my house. Dan has always been helpful since then. He is a friendly and knowledgeable employee that deserves to be recognized for his work and years of service. Their team has done numerous jobs on my bike: tires, handlebars, dérailleur replacement, and even helped me purchase me new 2014 Scott (Rocky was very helpful and honest to me when I was purchasing this). Never a pressure to sell, and was genuine in making sure I got the right bike, not just one that was expensive and a big sale for them…
Their merchandise is of good quality and decent sized collection. I would like to see more cycling jerseys and helmets. The newer location is definitely much more open and the shop has a nice layout. The Scott I wanted wasn’t in stock, so they ordered it to be shipped. Shipping was EXTREMELY fast (Ordered Saturday, shipped Monday, arrived Wednesday).
My experience here is always positive, and their always willing to help answer my questions. Thank you Dan, Tim, Garret, Rocky and whole SW Bikes team for all your years of help.
Perry

So here is the deal, I come to Vegas a few times a year and it’s nice to rent a bike and enjoy the warmer Vegas weather in the traditional cold months. By that I mean November — March. Riding in the summers in Vegas is borderline insane.
I’ve used Southwest Bikes a few times now for rentals and have always had a good experience. First the online reservations is awesome. You can pick out sizes, styles, peddles … basically you can see exactly what you’re getting before you show up. The staff is super friendly and helpful. They answered any questions I had about the bikes and even gave some suggestions for routes in the area. The bikes are in tip top shape, even for rentals. My bikes have run smoothly and I didn’t have to mess with any of the components. The prices are lower than other bikes shops in the area as well … win/​win
Although I typically bring my own stuff (shoes, helmet & gloves) they always offer to lend me some for the day at no charge. Bottom line, the staff is beyond helpful and makes the whole experience pain free.

Great service and great people even though I ride a Trek Fuel Ex. Haha. Had the items I needed in stock and decent prices. Nice location for all of us living in the north/​northwest part of Vegas.

Bottom line: PERFECT service and I will be coming back!
I came to LV for a conference and rented a road bike from them. Here is why I am a happy customer:
1) I got a very decent Bianchi road bike with Shimano 105 systems
2) They had a large choice of sizes
3) They put peddles on that worked with my cleats
4) They GIVE you all the extras for no extra cost (helmet, flat kit etc)
5) It was a cool day so they just gave me arm warmers as a gift at no charge
6) The staff was very knowledgeable and offered a great course suggestion
7) You can ride directly from the shop
8) They are cheaper than competitors

Traveled from Washington DC to Las Vegas to ride in the 2013 Viva Bike Vegas and Southwest Bikes took care of us. They delivered and picked up the bikes to our hotel.
Tim took care of everything! We sent our fit measurements in advance, he had them set up and ready to go and delivered them at the exact time set up and worked with us for picking them up right after the event! We will see you again for next years ride. Thank you Southwest Bikes for making our trip great and relieving our concerns of renting bikes instead of shipping our own.

Ive been shopping for a great mountain bike for a little while now and I have been in the shop 6 plus times, and every time I got the same high quality of service. So today I went in and bought a higher end bike and I had no pressure on me what so ever. I asked the guy about the 2 bikes I was comparing and said tell me why I should buy this bike as compared to the other. So he listed all of my concerns and thoughts of upgrades from 3 times of me being in there, which goes to show you he listens.
And as far as the service crew there I have know the one service guy for almost 30 years now and he has built and repaired a countless number of bikes for me throughout these years. He is also the reason I feel so good about shopping or getting a service at the store…

I had very questionable service from this location. I took my bike in to have the handlebars changed out, which took over a week. When I got it back the front tube was popped and flat, that same wheel was out of alignment, one of the gear change wires was seated improperly, the front brake had been tightened too much so it was rubbing the wheel, and they had done a handful of small detail things improperly (the gear shift counter was backward, my front gear was so far off in second gear that the chain was rubbing against the deraileur, etc.)
This is a fine place to pick up items that you need for your bike, but I wouldn’t recommend getting service done here. I had to take the bike to a friend of mine who rides semi-​professionally to have some of the small things fixed. He said he’d had a similar experience with this shop and his (admittedly FAR more expensive) bike and he recommended a different shop to me to get the cables redone.

Wonderful service and the guys are great! Prices are excellent, much better or competitive to the big chain stores, plus if you want, they will install it for you.
These guys are extremely knowledgeable and will answer any questions you throw at them.
Will definitely be back again.

I brought in my Giant Mtn Bike and needed repairs on the grip shifter. They quoted me a great price and the grip shifter looks and works great!
The only downside was the length of time to fix it vs. what they quoted. They took a few days longer than they said originally.
I wasn’t in a hurry so it didn’t really bother me much.
I decided to return to have them take a look at my back brakes that were sticking. They adjusted them on the spot for me no charge.
They didn’t have to do that but the guy said, «Just keep coming back»
I definitely will.
Overall, l recommend this place to anyone that isn’t on a critical bike repair deadline but needs good work done at a fair price.
Andrew Hamilton
Hamilton International Productions