Sofia’s Pizza

I came in tonight, it was my first night actually coming to this location. I don’t know if the guy is the owner but he was incredibly rude. He had an attitude. I payed for 2 extra ranches with my order and didn’t get them when I went back to claim them he basically said I was lying because he said they put them in the bag. Well excuse me but I don’t lie. We only got 2 ranches and the ones the driver gave me completed the other ranches I had paid for.

Actually wish I could give this pizza place minus stars.
We ordered a large pizza and chicken fingers.
The order arrived 60 minutes later…
Pizza burnt and I can say I have made better freezer pizza. Chicken fingers awkwardly disgusting. Nor regular fingers like a villa pizza or metro pizza. Just plain disgusting. Not buffalo sauce but some weird seasoning blend. GROSS
Driver– rude
Do yourselves a favor pick another pizza place. We won’t be returning simply based on burnt pizza, gross fingers and they forgot our fries that come with the special indicated. Just thought of that. My order was wrong at 30.00 a pop! :(

The person who answers the phone sounds rude, irritable, and annoyed. He deserves the worst customer service award. I never had anyone take my order and yell «HELLOOO!!!» I really wanted to like this place too because it opens late, my boyfriend likes the ribs here, I thought the salad was good with the price and portion. However after that experience, I won’t be coming back.

After 60 min from ordering, I called in since I still haven’t receive my order. They told me it would be anytime, they showed up 30 min later with hot wings, not boneless like I ordered and the pizza was burnt (black) and cold. I called and spoke with the manger who said there is nothing he could do. I told management I wanted a refund and he hung up on me three times. My husband husband called and was also hung up on. Worst e place ever, what a way to end my vacation! :(

Extremely rude and very unprofessional why do they have somebody when answering the phone that has absolutely no customer service skills and English if you want to call it that it’s horrible stay away from this place because you never know what they might be doing to your food I’ve given this place many tries and the benefit of the doubt but enough is enough 1 star is all they get so if you do choose to eat at this place do so with caution

If I could give a negative star I would. Order took about an hour to get to me when they are only down the street from my bf’s house. Then the «Philly Steak Your Choice» comes with NOTHING even when we asked for mushrooms, onions, and two different cheeses. Also not to mention the sandwich came with NO FRIES. The ONLY decent (not good because it arrived cold) was the Fried Zucchini. Did I even mention the delivery person didn’t know how to work their credit card machine? Supposidly the owner is back (per the review 28 days ago) but nothing has changed. Should have listened to my gut & ordered somewhere else. I DO NOT RECOMMEND THIS SPOT.

Hello, I’m the original owner of Sofia’s pizza and I“m back! I would like to apologize to my costumers for the bad service, that they have received since I sold the business 9 months ago. There will be no more mistaken or delayed orders. Our great food is back, and on time!

Placed an order online and 30 minutes later the company that runs the site called us back to say they weren’t answering their phones. Wth?

I ordered a stromboli a couple of weeks ago and it was the WORST I have ever tasted. It wasn’t real sausage, more like ground beef. The dough was raw because the dough was extra thick at the ends. I wound up throwing it away. Never will I buy from them. The Bulgaria folks that owned it before were great. Never raw and REAl sausage. These people that took over must be trying to cut costs. BOO.

If I could give this establishment less than one star, I would.
I placed my order for my family a little before 7:00pm on a Sunday evening after a long day of work and promising my 5 year old son pizza night. I also ordered a hamburger for my father who is ill and was looking forward to it.
I waited until 8:12 and still no sign of the order. I placed a call to the restaurant and a man named Alberto answered the phone. He informed me they were having technical difficulties with their system and our order was never even prepared. I was floored. I asked him why, if he had our order in his hand. he would not have contacted me and told me there would be a delay or technical difficulties? His answer was «It’s not my fault. This happens.» Completely unapologetic and rude. I explained to him that a 5 year old and an elderly man are waiting for their dinner, he showed no remorse.
I asked him if he was the manager and he said the OWNER of the restaurant was driving around delivering orders with her children in the car and that he is the cook!
Just completely shocked by this whole situation I expressed that their customer service was pretty awful and it was unbelievable how little these people care about their patrons. He fired back at me «we don’t have bad customer service… We just have bad customers.» and hung up on me.
Please do NOT waste your time placing orders to this place. I ordered from them before and they were late but I overlooked it. The blatant disregard for a paying customer makes me wonder what else they care very little about– like hygiene and sanitation. No thanks.

I have been ordering from this place for at least 5 years — never again! I had company and ordered 4 pizzas. They said 45 minutes for delivery. It took 1 hour and 40 minutes. When they arrived, they had me sign the credit card slip then gave me 3 pizzas! He said he would be right back. After another 30 minutes I called, they said it was in the oven. It has now been 2 ½ hours and no pizza! Also, every time I called tonight, then person on the phone was not polite.

I don’t know what happened, this place has gone down hill. It took 90 minutes for them deliver food. WTF! Football is over and Nascar hadn’t started yet! Food cold and lousy. Called to complain ánd the employes kept passing rapping the phone. Not very professional. Sorry folks I wouldn’t recommend this place.

Nice staff. Ate one piece and tossed the pizza. Ordered a vegetarian. Tasted like canned perfectly diced veggies. Spongy crust. Missing Pepes, New Haven, CT.

Good pizza !!! Very tasty and oven fresh. The best pizza in town. I m not fan of pizza but love this place. Come back for sure.

Anyone who gave this place even one star, has to be the owner or a relative!!! Worst food ever!!! We took one bite (cheese steak and hamburger– they gave use the wrong burger on top of that!!) HORRIBLE, and through it out!!! Nasty taste, cheap hamburgers, no meat on cheese steak and had a horrible taste–

Vegan here, checking in. Best specialty pizza is belissma and i order it no cheese. Not too oily, always amazing.

Found this place via Unilocal search after a long day at work, no lunch break, and a killer wing craving– unfortunately, the wings offered here are not buffalo style, as I assume when ordering wings at a pizza place.
Order of wings for one comes with a side of fries (option for regular, curly, or upgrade to onion rings) containing 8 – 10 pieces per their website. Sauce options are medium, mild, hot, and bbq. The «hot» wings are sauced prior to baking, and overcooked to the point of being dry, sauce itself seems to be sriarcha-​based and includes red pepper flakes– a combination I’ve never seen or heard of on wings. Unpleasant at best, ended up tossing half the order despite my hunger.
Curly fries were decent– then again, they were my only option. Ample portion, would prefer ketchup packets to the weird shot glass of ketchup I actually received, but an order of fries won’t make me a repeat visitor.
Location is small but decently clean, cashier was polite. Group of smokers on the patio made for an unpleasant smoke odor– may have been employees as one of the group got up, entered the dining room, went behind the counter and removed a bottled beverage from the cooler, then went outside to drink it, without saying a word to me as I waited to pick up my order. «Bizarre» describes both the location and the wings.

Pizza was very good, loved the flavor of the sauce and just the right amount of cheese and toppings. Got the carry out special which you can’t beat for a 16 inch cheese for $ 5.99! We got Canadian bacon and bacon. The bacon was thick and crispy yum! The person that I assume is the owner that helped me had a kinda gruff personality but I did here him making jokes with another customer so maybe just my perception. Overall I liked the pizza and will return again.

This place is horrible. The people are so rude. We placed an order online and didn’t get any sort or receipt. After calling they were short with us saying «yea we have it you’ll get it.» After waiting almost an hour we called back to try an get a time reference. The person on the other end was short an said they were leaving in a few minutes. 20 minutes later we had the delivery and the person at the door yelled about how she had to wonder around to try and find the building and next time to put the information in better. We opened the box and not only was the pizza wrong it was cold. We won’t be ordering from them again.

I can’t stand the owner here after a few short or I mean alot of short comings here I finally complained brought my pizza to them after being delivered and they are a total rip off and all the owner could tell me was“THIS IS MERICA BABY” THAT’S WHAT WE DO! This place is total b.s. And they wouldn’t remake my pizza after I complained one of my extra toppings I paid for wasn’t on the pizza but then again he did pick his hands through my pizza and found one… Lol UN believable then told me to take it back… I told him I wouldn’t even feed my dogs his pizza keep it and left