Shoe Lab

Great service & nice people! They fixed my Rimowa Luggage right on the spot. I think they can fix about anything.

Always excellent you can trust these people with anything and expect perfect service and items. Forget sending my luxury items out Shoe Lab fixes everything for them anyways.

BEWARE, total timewaste, i went there 3 times in the past 2 years. 1 time was ok i just bought some meltonian color so no big deal, 2^nd time i brought a red chanel for redye and restitch. they quoted 250 $ told me it takes the 5 days i was in a rush to fly back to europe so i clearly ask will it be ready on time. the answer was YES., once i came for pick up guess what. it was not ready. they started it maybe ½ hour BEFORE the pick up time. the bag was wet and just recolored. so they told me to come back on the next morning BEFORE i head to the airport. as u can imagine i was mad. but still they apologized and it was stressful for me but well mistakes happen. so next morning before heading back to europe for 16!!! hours i drove there and guess what they were still or just started to finish the work on my bag. i had to wait another 30 minutes til they were ready. so no discount, apologize or anything was given.
my 3^rd and FOR SURE last time was 4 days ago. husband brought them another chanel to clean. they agreed on pick up date for yesterday. and guess what when he arrives for pick up at 4 pm they haven’t even started with it. GOOD job shoe lab.
REALLY. what kind of business is this??? why r u wasting your customers time??? if u don’t want to do the job, don’t lie, and just don’t take the stuff! just say i don’t need your money and business. i m more then happy yo give 250 $ to another company who appreciate the customers and can finish stuff on time.

I am so excited I get to wear my shoes again. I broke my heel and thought I’d have to throw them away.
I just took a chance and asked if they could be fixed. Not only was my heel fixed, but they look like NEW.
Very friendly. Affordable. Knowledgable.
All around., amazing!
Very happy.

I took in an old beat up pair of brown dress shoes and a pair of dirty all white Jordans. Both came back looking brand new. I was surprised and impressed with what they were able to do. Price seemed fair and turn around wasnt too bad. Will definitely use them again.

They were friendly and they did a good job — while I waited even. But $ 25 for 1 heel replacement is outrageous. Also, the replacement is ¹⁄₈ inch higher than the other one, so I’m slightly uneven. My bad for not asking how much it would cost prior to the work. And not checking carefully before leaving the store. So beware and learn from my mistake.

Today was my first encounter with this company it was awesome ! The owner & staff are professional, courteous, & very very customer oriented! I called to have some chairs repaired today & today the chairs were picked up & will be returned by Monday ! I had been trying to get the bottom of my chairs replaced with new sliders for over the past week! To no avail with the company I purchased them from but jerry at shoe lab was great! He made it happen in the same day! Cheril the receptionist was very sweet as well as Charlie the delivery man was very professional! If only all companies functioned as well! Kudos to shoe lab!!!

They were able to fix my boots 3 days faster than quoted and they feel great. Reasonably priced I think. I had the insoles replaced and toe kick tacked down for $ 55.
Friendly staff. Definitely hard to find in the industrial park.

I came to shoe lab this past Monday to have padding installed for my heels since I have to wear them for work for 8 hours. They quoted me $ 45 just for the padding on the ball of my foot. I thought that was pretty expensive. Then they said it would be a two week turn around. I said I would pay extra to have it expedited. They charged me extra $ 20 and said it would be done before Friday. Well, Friday rolls around and I haven’t received a call. I call them and they said it would be ready by Saturday. I decided not to have any work done at all.
I found another shoe repair shop called «Quality Shoe» in Henderson. They were able to install padding on the whole shoe as well as install rubber on the bottoms to absorb shock. They did this all for $ 65 AND did it in 2 hours. Job well done Quality Shoe… but not so much Shoe Lab. I wouldn’t recommend this place to anyone.

A waste of money… they sneak around repairs by gluing and temporarily fixing things that aren’t really repaired then charge you an arm and a leg and give you a two week wait… down the street there’s mom and pop shops that can get the job done in three days, properly done, and don’t rob you… these people got a good rep and now the multitude of customers must have made them forget we are the reason they stay busy… not the fools they think of us…

Great service. I have a Boyt carry-​on and the handle broke during my last plane trip. The Shoe Lab handled the warranty claim and repair… I didn’t have to do anything for the warranty claim! They also fixed a couple zipper tags for me. Very happy with their service. A hidden gem in Chinatown.

Shoe Lab is the only place to entrust your designer shoes and bags for repair! I have been using their services for over 6 years, beginning when I worked for a luxury shoe designer. I was floored the first time I saw what they were capable of fixing! Heel stuck in an escalator and ripped off? No problem! They return things to their original glory.
Since I tend to only wear 6″ or higher Louboutin’s, putting rubber on the sole for traction is essential. Walking around in Vegas can be tough with all the faux cobblestone in the hotels. The addition of the rubber sole is genius and definitely worth the $ 65 or so they charge. If your shoes are in good shape they are able to get them done in a couple of days. Whether you are local or visiting I highly recommend Shoe Lab for all of your designer shoe care.

The Shoe Lab gave my Loubountins a second life! I heard that people at the Show Lab were great at restoring and fixing high end shoes and purses. So I brought in what I thought was going to be a nightmare for them to restore and repair. My Lady Highness heels were in need of sole re-​lacquering and leather restoration. They’ve obviously been through a lot so I was worried it was going to take a long time and a lot of money to get my shoes into good shape.
I was quoted $ 240 cost that included fixing the leather, repainting the sole (which by they way, they sand down around the stamp and repaint with original Christian Louboutin lacquer), and cost to ship back to me. They also gave me a turn around time of 3 days. I was impressed!
Here’s the reason for the 3 stars, although I would give more of a 3 ½ stars, and not 4 or 5. I was told it would be done in three days (by Wednesday) but somehow they «ran out of the lacquer and had to reorder.» I called in 6 days after dropping my shoes off and still no word. The next week they «remembered» to call me and told me that the paint came in I finally got a call back Saturday saying the shoes were done and they would be shipped the same day. It was shipped via UPS I finally got the shoes 2 ½ weeks after I dropped them off. The woman who helped me throughout this process seemed disorganized. For a shop that’s dealing with $ 1k+ worth of merchandise per customer I feel they need be more professional or at least on top of their game.
The lacquer is almost perfect! Although I know one heel stem is never gonna look the same I would say their work was great. Not perfect but great. The scratches on the leather uppers magically disappeared too! I’ll probably come back with other items from my closet that I need to repair but I’ll know next time what to expect.

If you are a resident or visiting and have one of those crazy nights resulting in a damaged shoe/​purse/​luggage then stop drop and roll on over to the Shoe Lab! They honored the Samsonite warranty, fixed it in less than 24 hours and to top it off NO CHARGE! I will be going here for shoe repair! Thanks for the great work guys!

Shoe Lab is awesome! The suede loop that holds the strap of my Givenchy Antigona broke and they fixed it as if it never broke!!! It is like new again! Go ahead and bring your high end/​luxury items here and it will be restored to original form, you will not be disappointed and the fees are fair considering the quality work that they do! Excellent, excellent job! Thank you Billy for all your help! You all rock!

I came here after reading a review about the great service they provided on Louboutins.
Its a little hidden gem. I needed to get a pair of mine fixed overnight. I was flying out of town for the weekend the next day. I completely ruined my red bottoms that I bought in Paris while walking on cobblestone in Florence. It totaled them! Ah!
I had called before I stopped in and asked if it was possible on such short notice to fix them. No problem with a small expedited fee of $ 25, they got the job done beautifully! The service is fantastic! They looked brand new and we’re also stretched out like I requested.
They specialise in designer shoes, bags, luggage and furniture. They even have people who work at shops like Manolo Blanik come in for services. There were all kinds of designer shoes waiting for pick up. Lanvin, Bottega, Chanel, Jimmy Choos, you name it. I knew I was in good hands! ;)
I highly recommend this company. I probably won’t take a risk on anyone else. It’s worth the drive for me!

Hi Unilocalers… Need that Luis Vuitton bag repaired? Well, this is where the strip Luis V Stores will send your bag for repair. The art of repairing a handbag back to when it was new is a craft like no other… The only difference in dealing with these folks direct is the difference of about $ 250 less per repair. Shame on Luis V for not treating their loyal customers right and trying to make significant money on a repair. This place actually picks the bags up from those stores, repairs bag and takes the repaired bag back to the store… I was told a 24 inch zipper would cost me $ 350 at Luis V… Shoe Lab charged me $ 120 and cleaned and polished the bag… This place is not far from the strip and worth the cost of a taxi! They do outstanding work!!! Secret is out Luis Vuitton!!! Try to explain this to the craftsman at Shoe Lab… Pretty creepy of you folks!

I honestly can’t recommend Shoe Lab any higher than what I’m going to try to do here. They are, much like Scotty from «Star Trek», «Miracle Workers».
They’ve helped me out twice through dog related damages. One of my pups clawed up an antique chair that was my Dad’s, and I was devastated. I sent it to them before I went on a vacation, only to come back to it looking brand new, better than it had in the first place. Four years later, it still looks great.
A few weeks ago, another one of my pups thought it would be HILARIOUS to chew one of my favorite belts I’ve had for years. It’s not an amazing belt, but it’s sentimental, and I didn’t want to admit its end as becoming a chew toy.
Thing was, I forgot about Shoe Lab, and looked for a good leather repair place. When I pulled up, I remembered this place from the last time, and felt better about my belt’s fate. The next day, it was back. There’s a tiny, minor indication of where it got damaged, but I would have to really point it out to someone in order to see where it took the original damage.
Shoe Lab is great. They have come through twice when I’ve really needed them too, and the work has looked good, and held up. A little pricey, but they give you an estimate, and the work makes up for the value.
The next dog crisis or general refurbishment, I’ll be coming back here without hesitation.

Just picked up my Chanel bag– had to have leather in chain strap re –done and all metal re dipped, they are the authorized repair for Chanel– pricey but better then taking to Chanel and paying double! This is main location where the Owner is and it’s well worth the wait and price! You pay for quality and that’s what you get! I pay a lot for my items and when something happens I want to get it repaired RIGHT and have it back to how it was when I bought it! I have had horrible experiences with other repairs Cactus Boot (on Charleston) and Jovas OnMaryland Parkway who claim to be able to repair highend and DONT! I do own Consignment shop here in town and we have used them for many many many years and I come across a lot if repairs and won’t go anywhere else! Thank You Shoe Lab for being Consistant!

I sent my wedding shoes to the Shoe Lab for dying. At first I wasn’t sure if they could be dyed because they were not completely satin shoes, but I asked them and they said they definitely could be done. So, I sent my shoes with the swatch of fabric I needed them matched to and they came back the exact color I wanted, perfectly matched the swatch. They did them in the time promised and I was very happy with their work. Thanks Shoe Lab!!!
I also had Shoe Lab repair a pair of work shoes that were worn at the front and the back and the black was fading and ripping off from me hitting the back of my shoes on my chair. I wasn’t sure if they were repairable, but I sent them to the Shoe Lab and they repaired the shoes and they’re like new now.
I would definitely recommend sending anything to Shoe Lab. Their work is very good.