Royalty Limos

Landed at McCarren with a text msg on my phone from our driver letting us know he was there at the specific carrousel in the airport waiting for us. Escalade was clean, cool and ready to go. Friendly driver took us to all our stops quickly. One of the nicest drivers we ever met. Their rates were spot on. No up-​sell, no BS charges. The have the lowest rate of the vegas limo’s and there charges were exactly what the should be for the services offered. Our new limo service for when we go to Vegas from now on!!!

Wife called after we reserved with Presidential. They quoted her $ 138 for an hour & a half, which included 20% gratuity. This was better than what Presidential offered, so I canceled with them and told my wife to go with Royalty.
When she called back, they changed their quote, now nearly doubling the price. When my Wife asked what’s changed, they suddenly said we were «out of bounds». The women kept referring to the 95 & Craig, which it’s about 10 miles from us. Sure couldn’t specify the boundaries and began being condescending when my wife wanted a better explanation.
Eventually, my wife asked for a manager, who was equally combative. Instead of trying to talk, she began asking for my wife’s name for some reason. I get the «out of bounds» thing, although I don’t agree with it. They main issue here is they changed their quote, and couldn’t be professional enough yup explain why.
Needless to say, we went back to Presidential. You should too.

If I could give zero stars, I would. A driver pulled through a cab line at our hotel, and said he could take us down to the south end of the strip (an 8 minute trip, tops). When we arrived at our stop, he said the trip was $ 43!!! We later found out that it’s illegal for private drivers to use the taxi line, especially without giving you a quote first. I called to complain (and was polite in the beginning of the conversation), and was YELLED at by the employee on the phone.
She accused me of lying, which I have never experienced from customer service before. I imagine because this kind of stuff happens often with them.
I’m reporting them to the BBB… this kind of stuff – especially when businesses are HOSTILE towards customer – is totally unacceptable. Shame on you guys.

Has been several years since I have used Royalty. This maybe not a fair appraisal, as we landed late 11pm last nite, North Las Vegas airport. Waited on car and driver for near 30min, and the car was not cleaned inside. Trash from previous user not discarded. We had payment issues, possibly just driver issue. They already had all our card data on file, but driver thought he needed more. Possibly scam attempt. I do not plan to use them again. Any limo service, special in Vegas, needs to know how to track private aircraft for arrival times, etc. They seemed a bit lost with this, though I did show them how. I do not plan to use this service again.