Red Rock Medical Center

Im not a Unilocaler so to speak… but I’ve just got to say my Dr Leslie Rowens is the best Doctor I’ve EVER had she’s so nice and straight up!!! I would highly recommend her. If your in pain… i even had a spider bite that wasn’t what i was there for and she addressed it.

I can go on and on with reasons why you shouldn’t waste your time here but after reading my review I sounded like a whiney complainer. I’ll leave it at this I switched my ob at 32 weeks pregnant and it was the best thing I have done for myself and unborn child. I’ll never step foot in the dirty office again.

I was genuinely disappointed by this place. After my 3^rd visit, I haven’t been back and am currently switching to a new OBGYN.
Dr. Webeh has too many patients and has a lack of compassion for a first time mother such as myself. When I first came in, I told him I thought I was pregnant. He pretty much took my word for it, and never even gave me a pregnancy test himself! Just sent me off to the lab.
They don’t follow up with lab results. I called Dr. Webeh and asked him about it after almost two weeks. He asked «Did anyone call you?». I said «No, but I would like reassurance that everything is okay». He responds «Well that probably means its okay. How bout you call me on Monday afternoon, and i’ll see what I can do».
The last straw was when he gave me a pap. (I’m going to try and use as few details as possible). I’m 25 years old, so I’ve had my share of them. After not prepping the tools properly, he gave me the MOST PAINFUL pap I’ve ever had in my life. While I was whimpering on the table, he continued probing me until he realized he would have to stop and give me a moment because it was too painful. Finally it was done, and after he was finished he stood right up and asked me if I had any questions, WHILE MY LEGS WERE STILL IN THE STIRRUPS. Didn’t give me a chance to get myself together or relax. I said no. He read me my previous lab results and walked right out.
I will NEVER recommend this place.

Red Rock Medical group sucks! Staff answering the phone’s are rude. First time appointments can be made but it takes months out to be scheduled only to be rescheduled & rescheduled so that the 2 month appointment turns into 6 months later. If you finally get an appointment you’ll sit at their office minimum of 4 hours only to have the P.A. Jessie Conners have his back to you the entire time. Little to no eye contact. If he gives referrals don’t expect anyone to follow up they won’t. If you call enquiring about the referrals don’t expect a return phone call for at least a month maybe 2. They say they will request medical records but somehow never get a copy. Unfortunately 3 members of my family subjected ourselves to this man. Do not waste your time.

The staff here is very rude and uncaring. Tried to get info on the phone and Donna wasted a lot of my time on hold or sending me to voicemail. Eventually she got very snappy and said if I didn’t want to wait I should spend a small fortune going to the ER. When I finally got to my appointment the girl at reception wouldn’t even bother to greet me but continued her conversation with coworkers. The first thing she said to me was a terse request for my co-​payment. The doctors are fine but every time I go for an appointment I have waited an hour to two hours past the appointment time with no explanation or apology. These are just the latest examples of what happens every time for the last two years. I’ve had it and will now be looking for another medical group.

Thank god for Dr Jane. Despite the long wait times, somewhat disorderly front desk the onsite Dr is an angel. Dr Jane sits down and talks one on one without any attitude or rushed feeling. She took care of me and put me at ease about my medical status. If she wasn’t there I would never return but because of Dr. Jane I keep returning because I feel like she truly cares about me as a patient and a person.

Prepare to be poorly treated by their rude and billing staff. Had treatment done over a year ago, never received letters or phone calls from them stating that I had a balance due from what insurance didn’t cover. Now I’ve been sent to collections and they have no idea where my account is. Go somewhere else.

Honestly If I could give no stars I would. The building is dirty, not well maintained. The office staff is terrible. I have made several appointments to get the referrals I need through my HMO. They are unprofessional and disorganized. Every time I go back, they have no idea why I am there and have nothing ready. They do not follow up on lab work results or process referrals timely. The doctor told me I had iron deficiency only to send me to another doctor who reviewed my labs and they never even tested my iron. They also wrote the wrong diagnosis on my referral form. I have left numerous messages for weeks at a time for the staff but can only get a call back if I call the office manager or show up in person with my request. The front and back office staff are all young, inexperienced and do not care about the patients needs. While I was waiting to have blood work done, the referral clerk was having a loud shouting match with her boyfriend, who also works there using profanities. They were less than 5 feet away from me. When the doctor walked by, I asked, «is this normal?» He just smirked. This is more of a romper room than a professional medical office.
The only thing that they do… and I feel they abuse, is make unnecessary follow up appointments. I have gone there 4 times to get 1 referral processed. Every time I got there, the test results were requested but lost and I would have to return or they would need to give another copy of the request for referral to the clerk who does nothing with them. All the while, they send yet another bill to my insurance and charge me yet another co-​pay. This is ridiculous!
After 7… yes 7 months of dealing with them … I finally got my referral. I will be changing my PCP asap. If anyone can recommend a good family doctor who accepts HPN, please contact me!
STAY AWAY from this place.