Promenade Cafe

Surprisingly good. I didn’t used to go to Rampart because it was so smoky, but they must’ve fixed something, because it’s not as bad as it was. That’s a good thing, because the Promenade café is open to the casino, although they do use a non-​smoking area as a buffer zone.
Even if you’re the only ones waiting, it usually takes a few minutes to get seated. The service can be hit and miss. But the menu has a wide variety, and the portions are substantial. The salads are good, not just a few handfuls of lettuce from a bag. The omelets are good. The burgers are good. The chicken pot pie is good. The sandwiches are good. You get the point… This isn’t a place where you’re stuck with just one thing that you like on the menu.
This has replaced the Suncoast café for us since they’ve gone downhill, and we’re not missing it at all.

My wife and I went for the $ 9.99 Steak and Lobster special as advertised on TV commercials (as well as the chicken fettuccine Alfredo for $ 9.99). Steak and Lobster were minature size and poor quality steak which was a tough strip (I think), but shown on TV as a filet mignon, very deceiving! The pasta dinner was «ok» and the dessert was included. I chose the cheesecake. When the server brought it to our table I jokingly said, «did it shrink»? It was the smallest piece I have ever seen served at any restaurant. Service was slow, server wasn’t very pleasant and food was poor. As another person wrote, «you get what you pay for». We’re locals and this will be our first and last visit and no, we didn’t lose any money as a previous reviewer wrote.

2 PM Wed, the place is not too crowded for lunch. The cigarette smoke blows in from the casino so finding a seat that has fresh air is zilch.
I ordered the steak/​lobster, Rare, you cannot substitute mashed potatoes.
The beef was a prime rib and was decent! The lobster tail was good.
Total $ 10.80 + tip.
So I go there again today, Thurs. The steak is thick cut sirloin, unbelievably rubbery, and ask for a thin piece like the one I got yesterday. She brought back another ½″ thick piece, still rubbery.
The lobster tail was smaller than yesterday’s.
I got lucky on Wednesday, it was much better.
This place is a hit or miss.

Went here with my sister in law for their September 2015 players card special on the steak and lobster half off. The price was 19.99 for one person so basically it was around $ 10 bucks. Read the reviews on Unilocal about the slow service, but still decided to give it s shot. When we got there, it turns out that they do this special often and sometimes price it at $ 9.99 per person so it roughly is the same price, pretty much to lure in gamblers and locals. Ambience was rather slow and very old like feeling, not because of customers but because of the lighting and layout… it just felt out dated and uncared for. It was clean, don’t get me wrong… maybe it was just my mood. Food was decent and though the lobster and steak were fairly small, together plus the price was still filling and a great deal. I mean it wasn’t the best lobster or steak I ever had but it was alright. Still hit the spot. But my main reason for the one star is the fact of the service. It was terribly slow especially when the café wasn’t even ¼ capacity filled. Staff were respectful and nice but rather slow. I don’t know why but you would think with all these reviews they would have solve this issue. Won’t be coming back here for a while if ever.

Wife and I had dinner here four nights ago and we both ordered the prime. Our drink server was very friendly and helpful, our waitress seemed bored and distant. she had a very difficult time smiling and making small talk. Maybe because she seemed to be Vietnamese although she spoke nearly perfect English.
When our meal arrived and we cut into the prime, it was like cutting a board with a butter knife. I asked for a chainsaw and told our waitress the meat was too hard as did my wife. Our drink master asked if things were good and when we told her the meat was to hard she got the manager who pleasantly got us another cut of prime. Well this to lead to us not eating our primer rib all together because the meat was so hard it nearly broke my teeth. We ended up giving our share to our dog who didn’t care if the darn thing was as hard as a rock.
Its been nearly a year since we came here to dine and found the service a big improvement but the quality of the food was a total let down. Now we’ll probably never go back to dine on prime rib again, but we really enjoy the Grand Café’s prime rib at the Red Rock a thousand times better then this place. Seems the cooks need more training on how to prepare their prime rib. Service again is a very big improvement and they now have very nice and helpful people working here.

The quality of the food here is hit & miss. We ordered the small prime rib a month or so ago, and when it arrived the plate was packed full. When I said, «This is the small?», the waitress responded that they just cut the slices without weighing them. The medium rare was perfectly cook & delicious! I had asked the waitress if the mashed were real potatoes or powdered & she said «real», They were NOT real, but mainly powdered with little bits of real potato mixed in. When she brought the check, I told her that mixing bits of real potato in with the powdered wasn’t fooling anyone, but that the prime rib made up for it. Her response was, «We say what they tell us to say».
A couple of weeks later we went back with half a dozen visiting relatives & recommended the prime rib. BIG MISTAKE. Everyone’s was very dry & tough. The veg was different this time & were frozen green beans that shot a stream of water when pierced by the fork. I opted for the french fries this time, but they also were dry & tasteless.
We had seen signs in past visits for $ 9.99 Steak & Lobster (photo in earlier post), so we thought that we’d give it another shot (best of three). The steak was about 2 inches in diameter & about 1 inch thick, small, yes, but cooked just right & very tasty. As expected the lobster tail shell was also small, but I really was surprised at how little meat there was. It amounted at most to about 2 medium shrimps. I cut it into 4 small pieces & it was gone. it had been covered in paprika, broiled until dry & served without benefit of melted butter. The veg & potato were as described above. When the check came we were shocked to see that the $ 9.99 deal had expired. The 2 minuscule meals with one Corona (served without lime) and one white wine (Sutter Home served from a small plastic bottle) came to over $ 50! ! !
It now think it’s fair to say that we are done with this place. It appears that ordering food here is as big a gamble as playing their slots!

The Promenade Café is the café of the J.W. Marriott Resort at Summerlin /​The Rampart Casino. It is the go to restaurant for casual dining in this Summerlin property.
In the last couple of months when I was in the area I had dinner here. What strikes me about Promenade Café is that it is inside an attractive casino resort that is surrounded by golf courses and upmarket homes, yet charges prices similar to a Boulder Highway casino. On both visits, I’d enjoy a taste of Boulder Highway in the heart of Summerlin.
The two meals that I enjoyed here have been the chicken fettuccine and spaghetti with meatballs. The chicken fettuccine is one of three $ 9.99 deals where you pick a soup or salad, a listed entrée, and choice of a listed dessert. Of course the beverage and tip accelerate the bill to around $ 15 which is worth it. The food was good. The strawberry cheesecake was puny. On this visit the tone of the service was Allright with the exception of a major restaurant etiquette no! no! When a guest is still working on the entrée, you never ever place the dessert on the table. Talk about being hurried. And why? I was one of the few guests in the restaurant. On Saturday, I stopped here after Dessert Shores where I ordered a spaghetti with meatballs that included soup or salad. It costed $ 7.99 comparable to an old school casino. Spaghetti with meatballs is also one of the few $ 9.99 dinners. The $ 2 difference is the puny dessert. The chicken noodle soup was in a bowl in lieu of a cup that is the standard in many resorts. I appreciated the larger portion. The spaghetti with meatballs was okay. To be honest this is fool proof course that is impossible to mess up. But it fell short of the spaghetti & meatballs that I am a fan of in the Railroad Pass Casino. Three meatballs accompanyed the spaghettis. It would of been nice if Promenade Café offered Grated to put on the spaghetti as most places do. Maybe this is why the spaghetti lacked flavor.
Spending some time here, I observed that the Starbuck’s down the hall closes around 9 P.M. In the later hours of the evening this is the spot for coffee.
In conclusion, Promenade Café is a decent restaurant to enjoy an old school casino style dinner in the heart of Summerlin. Compared to the café in the Sun Coast a traffic signal south on Rampart Boulevard, I prefer it over the Promenade Café. My final verdict: Promenade Café 3 Stars.

It was one of the worst services I have seen. We were there late and waited for over 45 minutes for our food. Slow service and management didn’t care.

the $ 9.99 steak and lobster special got us in the door. It was actually better than I thought it would be for the price! The only real issue is the wait. Not only are you waiting for a table, but the waiter stops by once in a blue moon, so order your entre as soon as you sit down! We finished our meal and still had to wait about 20 minutes for a waitress to give us our check so we can leave. We still gave her a good tip though.

Really suprised to see some of the bad reviews here. I have been a couple of times, and the food is consistently tasty, and a great value for the money. this last time, we had prime rib and salmon, and both were perfectly cooked and great portions. Service was a little slow, but not so bad it affected our experience. I will absolutely be back.

Slowest service in the west, useless management, and only adequate food pervade this little Promenade. I’ve given this place a try 3 times. Each time I went in with mild expectations and came out disappointed. Just because they have cheap food, it doesn’t justify mediocre service. I think the service quality is inverted. The manager should lead a team in customer service. So far, it’s been the bus boys who have been the most helpful then, the capable servers were reasonably kind, and the managers were simply ignorant and oblivious to non-​regulars. The surf and turf special is $ 9.99 and not on the menu. The early riser specials are $ 3.99. But don’t expect much from them, tough steak, small rubbery lobster tail, and over-​cooked bacon. Good luck with this one.

I normally love this place, but the staff has changed. The hostess was so rude. Kept people waiting for days, even with empty tables. When I finally got seated, she put me right next to a table full of kids. When I asked for a different table, she rolled her eyes, and was a total smart ass. NO people skills whatsoever. The service has become progressively worse. Looks like I’ll need to find a new breakfast spot.

Food is good and service is great! All these terrible reviews must be from people who already lost their money… You can’t go wrong here. I recommend their waffles!

I ordered fried shrimp and the fish and chips. First off the shrimps were very tiny and the fish was burnt the server was awful. The only good thing were the drinks that’s because we brought our own drinks. Don’t come here. You even have to flag down your freaking server and they need better cooks.

Had a nice quick here. The ambiance was nice too, servers were great, all smiling, sat on booth nice and cozy

Came in after a wedding with 4 other exhausted friends. After over 30 minutes, we’re all served profoundly undercooked chicken (blood pools in the middle of all pieces). The server apologized and took our new order. We left a half hour later after not being served. The server never returned. There were only two other patrons.

Sloooow service. Basically they seat you and forget about you. I watched it happen to everyone who came in. Food wasn’t very good, either.

Clean, nice décor, comfortable seating, reasonable priced, good home style cooking, no complaints from this Unilocaler, I do like home style cooking with quality and you’ll get that here. Do think their average Overall Rating should be at least 3, I really see no reason to ding them on anything. Went for breakfast only.

Depending when or if you eat here, service is really night and day. That being said, I’m breaking this review down to food/​service in AM and PM
Night: 4 Stars
At night, I noticed that there was only a handful of servers working. But this wasn’t an issue since our food was prepared and delivered pretty quick. The servers are also very attentive and at the same time in no rush to get your out of the restaurant. For dinner, I had their special, which is their half chicken for $ 7.99. Starving like a madman, I ended up getting 2 orders making that one full chicken for me. Yes, I finished it. Yes, I was stuffed. This was pretty and cheap considering how much I got. The rest of the menu actually looked pretty good and there’s enough of a selection for everybody.
Morning: 2 Stars
It’s actually busier in the morning and they know this. My issue, service really lags here. With 8 servers working, you would think that water and our orders would be quicker than 15 minutes. Food comes out quick once you finally get someone to take your order. It’s the pre-​order part where you need some patience. What’s worse, once you get your food, your check is also handed to you. It’s almost like they can’t wait for you to leave unlike at night where our server told is to take our time. For breakfast, I got their 3 egg white omelet w/​spinach and mushrooms. This was so delicious that I almost moved the stars up to 3.
I had a good experience at night and a poor one in the morning. I think that my overall rating of 3 stars is fair.

Poor selection and poor service. The hostess was too busy to seat me at 3 AM because she was busy talking to the security gaurd. The food was okay, no specials were available. The waitress was efficient, bringing me several ice teas at once.
At the end of my meal, the hostess was busy chatting up the only other customer in the café, an older gentleman, to bother to pick up my check. She was quick to take the other gentleman’s check. So I guess, if you are a single, older gentleman or have one in your party, then this is the restaurant for you. nOtherwise, this place is just meh.