Pizza Hut

Early in the afternoon I’d ordered 2 pizzas to be delivered .3 miles away at 6:30 — we didn’t want to leave the gathering to pick up. I called at 5:30 to ask for it at 7 since one of our party had to be at physical therapy late. At first they refused — then took my CC again and said ‘will do’. When the pizza was delivered a little after 7 — which was fine — the pizza was pretty cold and we had no way to reheat — we’re thinking it would have tasted better if hot — seems like they still cooked for 6:30 and let sit until delivery at 7 — yup, seems that way… We’ll choose someone else another time…

Placed an order today, and the email said that it would take 39 minutes. An hour later, the delivery still wasn’t here, so I called the shop just to see what was going on. The first thing that the young lady said to me when I told her that I was checking on it was «oh my god». She made it seem like I was a burden on her. She then said that they were just busy and to call back if I wasn’t happy with the order. When the delivery guy showed up about 15 mins after that, I told him that he needs to tell his manager that he shouldn’t have people talking to customers like that. He kept apologizing and saying that she was 17 and it was her first job. Common sense would tell anyone not to say «oh my god» to customers. I will never deal with this place again. Food was cold by the time it got here too.

This Pizza Hut has never disappointed us. Sure, «it’s just Pizza Hut,» you may say… what’s the big deal?
This Pizza Hut makes their pizzas the way I remember Pizza Hut making their pizzas when I was a kid… perfect amount of cheese and pepperonis cooked to an ALMOST crispness so that when you bite into the pizza there’s that slight crunch before you get to the soft dough.
And they arrive that way after being delivered!
Most of the other Pizza Huts I’ve been to over the years have hardly mastered that in store… forget delivery! And all of our delivery persons have been so stellar! I can always hear the one driver «It’s Pizza Time!» whenever we have a pizza night.
We’ve never had any major order discrepancies and the one time that we did, they had really great customer service about the problem and were quick to take care of us.
What it all boils down to is this: the pies are always fresh and delicious and the people are consistently awesome.
As Todd J. says: «Best Pizza Hut on the planet, G!»
*2016 Unilocal Review Challenge: 18/​100*

Called to see what the specials were and left a pick up order. Was told about 15 minutes. Once there, realized that this place is for pick up or delivery only. They person at the counter was really friendly and my pies were ready.
Pretty inexpensive at only $ 14.00 for 2 pizzas loaded with toppings. Great deal after moving from California where one pizza is easily $ 25.00.
Pretty good pizza too. Give it a try if close by.

On of the best customer service you will recieve! Kenny has the most upbeat personality!!!
Do a survey & get a free breadstick.

So its be been 1 hour and 5 min. Still haven’t got my order and I only live 3.1 miles away from there location. I called in twice for my order both time they said the guy is around the corner he is gonna be there soon.
Hey location manager u r representing a big company get on to it. Look at ur review hire some good driver or if u can’t make delivery and make pizza in 55 min. Sell your company to dominos even if they r 4.5 miles away they deliver before 45 min
Worse ever super mad

Two stars because at least they try to fix their mistakes. Pizza is good when it’s good and wings are usually cooked very well. The box deal is a good deal if you’re looking for a mix of foods.
As for my experience wasn’t great. They messed up one of the pizzas but they did fix the order and allowed us to take the messed up pizza home. This location does mess up a lot. At the end of our visit the cashier was out of pennies so she asked «is it okay if I short you a penny». I thought to myself she couldn’t be serious.

Ok, so i dont usually pick up, I usually have it delivered and these people are just awesome. My pizza always is so good
It looks amazing and tastes even better, not going to lie, I probably shouldn’t be here as much as I do but whatever. It’s cheat day

I haven’t had pizza hut in years and will most likely never eat it again after the horrible service and the complete lack of competence from their employees. I waited at the counter for about 10 minutes before I received any service.
Not only did they make my first pizza incorrectly, they made my SECOND pizza incorrectly. As I was waiting for my pizza to be remade-​after already driving home with it and having to come back, I arrive to their location over hearing someone calling to complain about their incorrect delivery order. Not to mention they proudly hang a «B» from the health department on their wall, anyone who has worked in a kitchen knows that this is nothing to be proud of. Way to go pizza hut Durango, you’re a bunch of winners.

Ordered multiple times from this Pizza Hut location, and were consistently unimpressed. The service was decent and the delivery guys were friendly enough, but they never got the pizza to us either fast or hot (which, in effect, may well have been one in the same had they been on the ball).
The pizzas we received with each order had obviously either sat in the restaurant for longer than they should prior to dispatch, or had been in whatever Pizza Hut calls their keep-​warm sleeves they transport the pies in. The service times were also notably slower than other delivery joints in the area – I’m not going to compare Pizza Hut to Jimmy John’s or somewhere that prides itself on super-​speedy service of things that don’t require baking, but Domino’s was far superior in both timeframe and quality of delivered goods, for instance – and overall, I was far less impressed with this Pizza Hut than I was with… well, everyone else.
When we moved into their service area, we first noticed that the service was slower than it had been on the other side of town from a different location. Having called in orders to both, I realize that they had longer hold times as well, which could account for longer delivery times, but if all the pizzas are getting baked and ready but not getting delivered while the cheese is still hot and stringy on a consistent basis, you either need to wait another couple of minutes before throwing the next batch of pizzas through the oven, or hire more drivers. If you’re doing the amount of business that requires a five-​minute hold time on the telephone, you can afford another driver for rush situations, right?
Overall, we stopped ordering from this Pizza Hut and started ordering from Domino’s. Quality was better, speed of service was better. Which means that they’re doing the job of pizza delivery better, end of story.

I had a great experience here! The phone was quickly answered by a cashier named Stephanie. She answered all my questions very quickly. My pizza order was ready at the quoted time. I was in and out within a minute or so. Awesome experience.

Sheesh I’ve read all the horrible reviews that this particular location has received and honestly I’ve never experienced any of the following things other customers have thank god or else my reviews would be the same! Normally when I choose a Pizza Hut location I go to whichever one the Pizza Hut app sends me to! This location happens to be the best are closest to my parents home. Every order we have placed has been for pick up because I do believe they require like a 2 mile or more rule in order to deliver to your house or business. Once you place an order online it gives you a time when your pizza will be ready and everytime I’ve arrived at the time it’s done, no complaints so far I hope they keep up the good work and customer service when I place my orders!

Spoke to a live person but my order never got entered, apparently. Ok no biggie. Happens. Called to check the ETA and the manager basically called me a liar saying that I never placed an order. What??? Maybe I was hallucinating ordering a pizza from Pizza Hut…