Petco

Best groomers! Been taking my golden and lab here for over a year. They only see Shannon and love her! My lab is very skittish but is relaxed with her and lets Shannon cut her nails because I can’t! My lab will not let me get anywhere near her paws. They both usually get the Deshedding package which is well worth it because my dogs shed like crazy and it helps control the amount of hair in my house.

My pups love visiting this store with me!
I wanted to share information on the thunder shirt for all pet owners who have issues with their dogs on days like this where the weather can turn on you in just a few mins. One of my dogs gets very stressed out when it rains or thunders so this thunder jacket has really saved us from higher stress levels. It’s a snug & soft jacket like product and my dog feels so much better with it on. I’m so grateful for this thing & it really does work. It also comes in every size and believe me that your pup will thank you for it.
This store has a great variety of products and I find the prices to be reasonable. There’s also a great treat buffet area for a lot of delicious varieties of treats and plenty of samples for your fur babies.
This particular location also hosts adoption events every weekend for anyone looking to add a new member to their family :)

Took my yorkie in for a nail trim. Called ahead of time. Karla the groomer got him in right away and did a great job! Thank you Karla!!!

I dropped my yorkiepoo off for her visit to the groomers. When I made the appointment I was told it would take about 2 hours… After 4 hours I had yet to receive a call that she was ready. So I called the groomers said 30 more mins. I then went to the store 20 mins later and had to wait for an additional 20 mins by this time your groomers had my dog for 5 hours! I went to pay while I was waiting and was charged 2 dematting fees that I had never been charge before in the previous 10 visits. Lastly, once I saw my dog I was very upset they cut her like a lion with a poofy tail. She looks more like a yorkie than a poodle so the cut on her looks disastrous. Her face was cut completely wrong and she looked horrible! I demanded they release my dog at 5 hours and they said they were not done. My dog was crying and trying to pull herself away from the groomers as much as she could while the groomer held on to her paw. At this point I was so upset they would not give me my dog I went back to my car and asked my husband to go get my dog. Once he was in there he still had to wait 5 mins for them to release our dog to us (This is after we paid mind you). I should also say that while I was waiting for my dog another groomer left a dog on the table attached to the table and left the room. The dog then jumped off the table and proceeded to «hang» Thank GOD there was another groomer (my groomer) in the room and she was able to quickly grab the dog and unhook him all the while leaving my dog unattended on the table. Ill let you know if my dog were the one to «hang» things would of been handled quite differently. When we go home my dog drank her ENTIRE water bowl and then some after I refilled it. Needless to say I will NEVER be back and it is a shame as all 3 of my dogs USE to go there.

Good service, friendly, and knowledgeable staff members. Excellent products and pricing.
I received excellent customer service at the check-​out counter and in the fish department. I found this location recently after being snubbed at a nearby Petsmart. It was a poignant moment because I had never been in a Petco. Upon comparing what I had been prepared to purchase at Petsmart with that of the prices at Petco, I was shocked at the difference. For example, fish are about $ 2.00 more for the same size and type. My cat food is about $ 3.50 cheaper for same brand.
The location is clean and conveniently located at the corner of Warm Springs and Durango.

Very upset! I left my Terrier Pete with the groomer at 930am with an older short lady with a long braid and she said he would be ready in 2 and a half hours, I returned at 12pm and Pete wasn’t ready and that it would be another hour. Not too happy about that. Then at 2pm we were still waiting on a phone call to go pick him up 2 hours later. I myself had to call and ask when He would be ready. When finally picking him up not only did we have to wait AGAIN but he did not have to the hair cut I asked for and their was parts that were still very long and the groomer didn’t even come out to apologize for the entire wait! Worst experience ever and I will never return again!

A pretty selection of what you really need doe your pet. Very informative workers. And polite as well. I will definetly only shop here. I had a bad experience at the other company (which wont be named) for some reason.

Dont bring your dog here because that girl Aaron is not gentle to my dog the first time she pulled my dogs hand and i said dont do that youre gonna hurt her and she said oh because your dog keeps on moving And then the second time she said that my dog keeps biting her and i know my dog she doesnt bite shes a shih tzu she moves a lot but never bite and thats the reason why she didnt clean her ear but i still paid for it and i said she maybe hurt thats why and she almost fell with leash on her or maybe she already did fell i dont know, i ask them too why my dogs eyes is so red and she said because shes crying and stress out and i waited more than few hours and still red and all of a sudden i found out that they put drops in her eyes without my permission and i dont know why they put drops in her eye. You dont know If your dog is safe here.

Whoever hired the staff that was working Valentine’s Day around 7pm should be embarrassed. The only reason the review gets one star is because the manager was there and attempted to helping me find something for my dogs issue. I was walking the aisles looking for pumpkin for my dogs upset stomach. There was pee all down one of the aisles and my dog stepped in it, so I went and told a bigger guy with shoulder length dark hair. He could have cared less. I asked him if he knew if they had any pumpkin and when he clearly had no idea what I was talking about I asked him if someone else was working who I could ask. He replied «I don’t think so». What? Lol. So I said «there’s nobody else working?» And he was like well there’s one girl, and my manager. Oh ok. Thanks for the help. I walked up to the register and asked the girl standing there doing nothing if she knew if they had any pumpkin. She said «you mean like a pumpkin?» Lol again. No girl. Where’s the manager. Luckily she was working and recommended pedialyte and had to tell the boy again after I told her that they had pee all over the floor and to go clean it up. Disgusting. I walked out and the employee at the front watched me walk out, no goodbye, no good luck, nothing. I’m not sure who hired these employees of the year but whoever did needs to start drug testing and do some kind of general customer service training. I don’t expect them to be able to answer every question but find someone who might know. Next time I’ll drive the extra 10 minutes to Petsmart on Rainbow or Trop.

Grooming dept gets a 2. It is inaccepable for it to take 3 hours for my dog to get a bath. Especially when they quote me an hour which would be a reasonable amount of time. I come to the location cause It is close to my house and they carry the food my dog eats.

I go to this petco often for dog and turtle food as it is right down the street from me. This was however the first time I took my dog in to have her nails cut and a bath.
I’ll start by saying the groomer was very sweet with my dog Quinn, who was pretty scared to leave me. She has attachment issues… they called me once to give me an update on Quinn’s status which was nice. When I returned to pick quinn up she looked great smelled great and was in high spirits. She even had a new pink bandana around her neck. It was very reasonably priced as well.
I was happy with the results and the care my dog was shown. I can’t speak for other petcos, but this was was great. My only problem is I signed up for a membership card about 2 months ago and my number still isn’t in their system which is annoying, no one wants to carry around another card let’s be honest.

I love Petco! I left Petsmart and never looked back.
Prices are reasonable, they have more of a variety of different treats. Plus, they’re the only ones that carry my pups brand of food.
Cashier is always friendly but it’s hard to find any other employees in the store. I signed up for their rewards program and get about $ 10.00 off every so often.

I went to Petco to get a 24“H Dog Pen for $ 69.99. Their website
has the item for $ 55. Their policy does not allow price match of their own website because they want people to shop online than their stores… lol. Go figure. I found the same item from a different company with better quality built, 30“H, online for $ 30. Petco never failed as an over priced pet store and crappy customer satisfaction.

Really bad service and staff. They are nice until you have to return something. You get that vibe like the return is coming out of the employees pockets. I’ll stick to Pet smart because they always provide great service regardless of if you are purchasing, returning or just asking questions. Prices are cheaper as well!

The store is pretty clean, friendly staff, and a decent selection (could be better). I was able to find our specialty dog food here, but they do not carry everything we need so I don’t come here often. When I do come here, there is one thing I continually notice and that is hard to locate staff! I sometimes wonder if anyone would notice if we just threw money on the register, bagged our items, and left.

Unilocal 100 Challenge 2013– ⁸⁄₁₀₀
Petco is my pet store of choice. I used to be a **cough** PetSmart junkie until my previous pup (boxer) was diagnosed with nasty food allergies. Off I went in search of healthier dog food…
To my surprise, I found exactly what I was looking for at Petco. They put PetSmart to shame. They have a wide selection of higher quality food for the health conscious pet lover, like myself.
In case your looking for a high grade dog food…
I buy Merrick Classic Real Lamb with Brown Rice & Apple Dry Dog Food that is made with high-​quality protein, whole grains, vegetables and fruits. My french bulldog is in great health and I attribute that to a healthy diet.
This particular Petco has decent staff. They’re always friendly and there is rarely a line. You can be in and out in a jiffy! Oh, don’t forget to sign up for their Pals card for extra discounts!

This review is on their grooming only.
Even though I’m a huge fan of Barking Dogs which is just a few miles up the road from this Petco. I took my toy schnauzer here today to be groomed. I’m not gonna lie, my pup was looking rough. He hadn’t been groomed in months and spent the entire weekend hiking in the desert. He had a ton of knots and his hair was super dry.
When first meeting the groomer, Amanda, she went over exactly what needed to be done. She made sure to explain that some of these knots might need to be cut off (rather than brushed out) as they were, well, knots. Bad ones. She also made sure to tell me how many dogs were in the back and what kind of conditions my pup would be groomed in. My favorite part is when she told me that she’s incredibly meticulous, so the grooming might take a while. She couldn’t have said anything better. Oh, and the pricing was reasonable and well worth it. I paid around $ 69.00 for the spa package, which included washing, deep conditioning, grooming, teeth cleaning, mouth cleaning, ear cleaning, nail trim, etc.
She did an incredible job. When arriving to pick up my dog, he seemed so calm and was very relaxed while she was holding him. Typically, he’s a little shaken up, super excited to see me and is jumping out of the groomers arms to get to me, but this time, he just looked totally content. It was adorable. Needless to say, his cut was perfect and his hair was super soft. His teeth, ears and nails were all clean and trimmed, as well. Amanda explained how all went, complimented my dog and was just all around super nice. The second coolest part, is that she packed a cute little to go bag full of goodies for my boy. Cookies, a big bag of treats, her contact info along with her schedule and a cute little clover necklace chain. (I attached a picture of these goodies) Super cute addition!
Unfortunately, I wasn’t the best customer as I forgot to tip her. I had been running around all day and was just not paying attention. Shame on me.
Amanda, if you’re reading this — Thank you and Cosmo will be back to see you in a few months!

For some reason I feel like this Petco location is better than others, just seems cleaner, better staff, etc.
We saw signs for an event called Puppy Playtime, so we went, they don’t have it regularly but keep an eye on their Facebook page for announcements. Only one other puppy showed up, but they had fun together and Claire the dog trainer was great with them. Free treats, off leash play in a secure area, and attempting to tire out your puppy is well worth the trip. There was a dog adoption going on as well, so there were lots of dogs around to socialize with before and after playtime.
Be sure to sign up for a Petco card to increase your savings!

I don’t like admitting that I go to either of the two big box pet stores (you know who they are). That’s why you only see one check-​in for me, because I wasn’t thinking. Now the secret’s out!
Okay, yes, I do prefer the SPCA et al for adopting our animals, but we have to get supplies somewhere, and online isn’t always an option. (Like when I suddenly realize we just went through the last bag of dwarf hamster bedding and there’s still one hamitat to clean. Oops.)
Why am I down on admitting that I shop here? Because I’d rather not put money into stores that sell live animals when the staff doesn’t know as much as I feel they should about said animals, and the store has no screening or interview process to help customers understand their responsibilities to their new pet. (Or the staff is afraid to touch the animals, which is too often the case with dwarf hamsters.) I’d also rather not give money to companies that operate stores where the animals are kept in dirty, unpleasant conditions.
The last bit explains the time we did adopt two hamsters from a different Petco. I know, I know, buying the animals only encourages bad practices, but these critters were in such terrible circumstances I couldn’t stand to leave them. That said, this is why no Petco store can ever get five stars from me, not while the company has these kinds of problems with quality control.
But if you have to go to a Petco, I recommend this one. The staff has always been courteous and respectful of our input. Like, one time we went in and saw two hamsters shagging away. (I posted a video to Facebook, of course. Sometimes I wonder if my friends there really like me or if they’re just using me as a gateway to rodent porn.) Anyway, we alerted the staff and they removed the female, isolated her for a few weeks, endured my calls about her every few days (if she became a momma, we were going to help with the re-​homing), and then let me know when she was in the clear and back up for adoption. The staff also responded right away when I let them know their «display hamster» in a ball had zonked out. (Balls are cute, but it’s not a great idea to keep hams away from their water and comfort zones when they’re no longer having fun.)
Compare that to situations at other stores where we’ve had lethargic or disinterested responses to empty water bottles, inadequate chew toys, injured animals, etc. (I swear we’re never obnoxious about it. I want the situation fixed; I *don’t* want to alienate the employee who has the power to fix it.)
Also, this is the only store where I’ve handled a hamster and not had an employee say something about how the hamster creeps them out, is gross, is scary, etc.
Prices at this Petco are pretty reasonable. (You can do better online for small animal stuff, but not so much better that you regret buying something here.) Unfortunately, both big chains have stopped selling many of the cool nooks and hideyholes you used to be able to get for small pets. These days it’s all very limited; just the most basic and unattractive plastic stuff. However, all of the wheels nowadays are safe (solid floor), so that’s progress. Petco also has a good variety of Carefresh and Kaytee bedding, although if you have geriatric pets (as I do), you might avoid that new Kaytee bedding that is like packing confetti as it doesn’t give the critters much purchase for moving around. (We’re going back to Carefresh Ultra.)
Like many of the other stores, this Petco does have adoption days for local shelters, which is commendable.
As I said, I can’t give the company five stars. This isn’t what a pet store should be. I can’t even give them four stars, as I find their small animal provisions to be adequate but not great. But this location does get a very solid three stars, and maybe next time I’ll even check in on purpose.

This Petco serves just about all of my pet needs. They are one of the few stores that always has the Wellness brand food that I buy. Most of the Pet Smarts or pet specialty stores either don’t carry it or never keep it in stock 24/​7, but I never had that problem here. For that reason, as well as it being fairly close to my house, I’ll continue to shop here.
They sometimes have decent specials and deals here on things from food to treats to toys and beyond. For the most part thou, they are priced just a bit higher than the other pet stores. And the employees usually just stick up front by the registers, so if you need assistance you kinda have to go on a search and drag mission which is a bit annoying.