Pep Boys Auto Parts & Service

Being from out of town and not having a lot of time due to work, Pep Boys really came through for me and my Toyota RAV4. Let me make it clear that they never did work on my car but the customer service was top notch. My check engine light came on, the mechanic Jose spent over an hour running all of the diagnostic tests and couldn’t find the problem. The front customer service rep Chris was very friendly and made sure to give me up to date statuses while I was waiting. They gave me a referral to an auto electric expert and did not charge me anything since they couldn’t find the problem. The referral they gave me was Mays Auto Electric and he ended up being amazing. Even though Pep Boys couldn’t help me, I would highly recommend their services still because they were honest and dependable.

this place is lousy, boyfriend took truck in for fuel filter to be replaced and than the oil light came on… they said they would change the oil again with no charge, that took all day long… don’t like talking to women about cars… need to speak to a mechanic with a question… I took my own car in for a brake job and six months later still squeeks… will have to take it back because of warranty… only…will not be back to them again…

My car needed a new battery and I found that only Pep Boys carry Bosch. I was reluctant to take my car to any Pep Boys, but this location had good reviews, so I decided to give it a try.
I purchased a Bosch battery and made an appointment online. In the store, I remined a staff that I purchased a Bosch and he double checked it was in stock, and they installed it very quickly. On the next day, I opened the hood only to find that they put a wrong battery! I called the store, and talked with the manager. He said that they would put the correct one on the same day, but no appology. When I went to the store, I talked with him in person, but still no appology.
I just wasted my time and gas because of their mistake, but no appology or compensation. Never going back to this store.

used the «order online pick up at store» to get 25% off today. Order not ready, and store was not that busy. items: 2 5qt oil jugs, 1 drain pan. great discount, expected order to be picked and ready like website.

Dont have a REAL… NEED cause they cant HELP you! Came here cause we had major car troubles.all.the MOD did was give excuses… why he ONLY had one guy who could really work on the cars!!! I asked him to call another Pep Boys cause as he saw we were being towed by the AAA guy? NOPE he did NOTHING… but locked the door and we ended up leaving there! POOR POOR POOR CUSTOMER SERVICE especially when you REALLY NEEDED IT!

I gotta say that I have never been so satisfied with an auto repair service center. I’ll say upfront that I know little to nothing about cars or their upkeep. I took my 19 year old Caravan in because there was a major leak from under the hood. Not only was Damien courteous but he didn’t make me feel like an idiot for not knowing more about my vehicle. I have literally been scoffed at, looked down upon and taken advantage of by other service centers but not here. Pep Boys was honest in their assessment and totally understood why I would not have the costly repair done. I have FINALLY found my auto repair guys (for at least as long as Damien stays there) and would highly recommend this shop to anyone who, like me, knows nothing about cars and is tired of feeling that they are being taken advantage of and looked down on. AND to top it off they’re charge for a quote was beyond reasonable. They could have dinged me to death with fixing one thing and then saying that they found another, and another, and another like I have experienced over the years from other auto repair places. What a relief to know that the next time I have a car that needs something done, I do not have to go through that nervousness and fear, I just have to got to Pep Boys on E. Sahara!

I called this Pepboys because I had problems with another Pepboys and asked if they would honor the work warranty at their shop. They said yes, so I made an appointment. After I made an appointment they gave me a hard time about working on the car there. They made it clear they were «doing me a favor». My girlfriend took her car in at the same time for an oil change/​fluid check. We went and got lunch and came back about two hours later. We sat in the waiting room for about an hour and watched as the mechanics didn’t touch her or my car. They talked amongst themselves and texted for an hour. Finally we went up to an employee and asked when her car would be ready. They said «It’s been done for a long time. No one told you?» No, obviously no one did. When we got her car back we found out they hadn’t done ANYTHING to it. The customer service rep said she didn’t need an oil change for atleast a thousand miles and then put a sticker on her car that said she needed one in 300.
A few hours later– that night the GM (I think his name may have been Dave) called me and told me that his mechanic had spent too much time looking at my car and that he needed to get paid for doing jobs and that I’d have to go back to the original Pepboys (thanks for wasting my time Dave). Dave was unapologetic, rude, and unprofessional. The other employees seemed to be completely clueless.
I don’t know why this Pepboys has such good reviews– they’re just as sketchy as every other Pepboys. Save your time and go with a different company.

I went in on a Saturday afternoon to get new wiper blades and a foldy-​sunshade. Not only did they have exactly what I needed, but the salesman even installed with new wiper blades without my even asking. And the new foldy is great.

WOW… I’m impressed by the service i received. My drive from California to Nevada was a bit warm. My air was blowing warm air by the time I got here to las Vegas. I went here and bought a can to refill my ac. Well it registered high with to much Freon and the good guys there took it out so my air could run correctly. They were so helpful.
Thanks to the hard workers there that actually care for the car owner and their wallets.

Its in a tough part of town but the service is very thorough and simple. Went to get tire service and they did a great job very quickly. I get my oil changed there as well and they’re very professional. Worked with Chris at the counter and he was a no BS guy and got the work done. I will keep doing business at this Pep Boys

I have used this location 4 times. My service person Alex handled my oil changes and brake job with out any problems. I will continue to use this location for all my auto repair work.

Good place to come in and get some work done on your car on a a Sunday. The staff were all good and helpful. For sure I will be coming back for more service.

I like there service and the people that work her I will recommend them for every car need

I had to go to this location during a recent trip BC my rental had the check engine light on and the rental company had recommended them. Parking is ample and its easy to get to. The store itself is fine. The waiting room is not large but they do have WiFi which is nice and a TV.
It was simple to make an appointment online.
I arrived quite early for the early bird (you fill out a form and drop it off).
Some employees arrived and I explained the situation. They said they would take a look at it. I waited a bit longer until they opened the doors and finally went into the waiting room because we were leaving that day and not having a US cell phone, I needed the car asap.
I waited around for a while and didn’t understand why people who arrived after me were getting service first when I was also booked earlybird.
Eventually, around an hour later, a worker came to me and said when he looked inside, the light had turned itself off and that it must have finished going through its cycle. Apparently I didn’t need to come in at all.
Overall my experience was fine. I would have liked if they looked at the car sooner since a diagnostic would have likely assessed it, but fortunately things worked themselves out. The store is sizeable and staff decent to deal with.

Quoted $ 531.00 to replace a thermostat. I told the guy he must be effing stupid. A 15 – 20 minute repair.
In addition I had to pay $ 97.74 for a diagnostic check. Folks, that’s a hundred bucks to plug a computer up.
They offered a discount of $ 30.00. I said no way. You’re not even in the ball park.
When I get there to pick my truck up the guy, Chris, says $ 380.00. I just laughed at him. I said I’m 52 years old and have changed many thermostats. Nothing to it.
He said «the thermostat is over a hundred dollars». I said it’s $ 36.00 across the street at Auto Zone. $ 39.00 at O’Reilly’s. (I googled it before I went) $ 59.00 at Pep Boys btw.
Everything about them was a total scam.
The sad thing is that I’m trying to find a trustworthy mechanic. I have a couple of vehicles and I need the thermostat. I also need a brake overhaul, and a front-​end alignment with tie-​rod ends, tune-​up and transmission service. I had plenty of work to offer but if I can’t trust them with a simple job then there’s no way in hell I’ll darken their door again.
I had been a customer at that store 3 – 4 times in the last couple of months. Last purchase was a jump-​starter/​inflator combo for around $ 80 — $ 90.
People of Las Vegas, does anyone know of an honest mechanic? I have not found one yet in this town.
P. S. If you guys need any help I’ll be happy to plug that «Diagnostic» computer in all day long at $ 48 a pop. Your paper says the shop only gets $ 7.17 and the mechanic/​plugger-​inner guy gets $ 89.00. Hire me as a plugger-​inner guy and we can split the whole $ 98.00 we scam people out of. That’s a raise of $ 41 and change for you Pep Boys!

Went to get an oil change yesterday and all went well. Damien was very helpful, gave me some great recommendations on future services I need on my car nothing stupid and unnecessary. It wasn’t crowded I was in and out in about 30 minutes. Very convenient

These guys are awesome. This past weekend I was in Vegas for the Marine Corps Ball. My truck had a cv shaft randomly break and fall off. I had to be at the Ball in three hours. I had my truck towed to Pep Boys and they were able to install a new one and prevent the other one from having the same problem in an hour and a half. These guys saved my butt. I was missing bolts and had another minor issue. Thanks to the elbow grease their manager, sales associate and mechanic did the truck was together no longer missing bolts with a brand new cv shaft and properly installed hardware and I was back on the road and to the ball in time to spend a wonderfull evening with my fellow Marines. These guys rock! Special thanks to Jay, Aaron and Alex who are the guys that really made this come together and work.

Totally disappointed even frustrated.
I made an appointment in advance at 11 am to get fixed my car, was there before 11 and waited till 3:15 pm.
I waited basically four hours and fifteen minutes just for a diagnosis.
At the end the tech Brock some piece of the catalytic converter so my car wasn’t fixed at all. And I’m not local. Spend an extra day in the hotel room because of that. I’m from California

Slow customer service, I had better at different location, wont be back to this one.

After a horrible AAA experience we Unilocal searched the closest tire repair shop & pep boys was the only one open.
Fast, friendly and efficient.
Thank god! They were able to replace our tire within the hour and got us back on the road. The prices were reasonable and the service was excellent.
Ready to hit the road.