Partell Specialty Pharmacy

Soo grateful go to find a Pharmacy that actually fills prescriptions. My goodness, for awhile I couldn’t figure out what the problem was. I do my grocery shopping at Smiths (right next door to my house) they filled my prescriptions one time, said that was a curtisy fill and couldn’t anymore. wtf? Then went to Sam’s Club! It was a bunch of confused dummies that were making it up as they went. At Partell, they take care of you like a valued customer! Thank you Partell!

I was so impressed with this pharmacy! They had the best cash price in town, and were even willing to go the extra mile when the old pharmacy was unhelpful getting my script transferred. Affordable, professional, and very helpful!

Love this pharmacy. First time here for a specialty prescription. Super friendly staff. Thorough pharmacists! Double checked with me before filling script. Clean place. Seats for waiting with a TV. Coffee machine. Easy, strip center parking. Nice part of town too!

Well gotta drop the 5 stars. I’m not a regular customer so I didn’t know they closed at 6. Got a text at 6:13 saying my prescriptions were ready, thought I was a good. NOPE!!! After I angrily banged on the door, the guy’s response was we always close at 6. Their system is automated, sorry. So stupid! A human runs that system somewhere. I’ll admit I didn’t check the closing time but rush hour traffic is crappy!!! But sending out a text after the business closes??? The manager listened but who knows if they even care. Whatever. Go somewhere else if possible.

Very poor customer service here at Partell
Pharmacy in Summerlin
Called the day before to
Make sure that prescription is ready for pick
Up today but when
I came the customer service person at pick
Up act like she does
Not
Know
Me at all despite giving all the
Info she needed and to top it all the rx is at the other location which I made sure yesterday to not happen that is why is called them
Poor poor service im in healthcare provider too and I don’t let my patients down so disappointing let just all go specialty solutions pharmacy

I’m just not feeling as enthusiastic as others about their product or service. For convenience, I’ve tried to come back to them twice now and am not impressed — calling today again to transfer my prescriptions to an out of state compound pharmacy. My BHT products as well as a few others don’t have the quality I get at others. Twice now my prescriptions weren’t ready after three days. Left a message for the pharmacist and no return call.
I can deal with poor costumer service is the product is good — my main turn-​off is the quality of my prescriptions. Not good at all.

Bad customer service. Refused to call other store about delay of order.

I’ve been coming here for specialty prescriptions for the last 2 years. They are always friendly and provides good customer service. Definitely recommended.

Customer service is the best. The people that work here really care and the know the true meaning of customer service. Love to buy speciality items such as natural shampoo etc.

Partell Pharmacy has the most wonderful exceptional service, they deliver, they have the phone, and they really care. But actually from his staff, very high-​class.

They are horrible here. They give bad information and don’t seem to know what’s going on. I dropped off prescription and said I would be back for it two days later. There was an issue when I went to pick it up but they didn’t bother to call me to let me know. When I asked if it was standard practice to not let customers know what’s going on the employee just looked at me with a dumb look on their face like they didn’t know what to say. I was told by another employee some wrong information and then went to pay and asked the other employee about what I was just told and she was confused and grabbed a manager. The lady told me the guy that just told me what he did was wrong. Wtf?! Get your shit straight people. I would definitely not recommended this pharmacy with so many other choices available. One more thing, they have a very stupid process for signing in. There’s an ipad up front with a lady sitting next to it (who I would assume is supposed to greet customers) who tells you to sign in but seems very unpleasant and doesn’t even smile. She’s too busy playing on her phone/​tablet to really acknowledge people walking in.

Overall extremely overpriced !! Anazao much cheaper about 50% I switched after 7 years & have been very happy since.

I was very impressed with this pharmacy. The store is very clean and the service is excellent. Even when they are busy, I have never had to wait very long to pick up my prescription.

I’ve been with Partell for over seven years. I love the personal treatment I receive from the pharmacists and the customer service employees. They bother to know your name. Both pharamicts, Robert and Stuart, have taken time out with me to go over my medications and answers any questions I have.

Prescriptions are always accurate. Wait Times are very long.
Usually a wait to even pick up.
Staff is moderately friendly.
They do have some hard to find items.
Lori S

Partell is a wonderful pharmacy. It is so clean and inviting and just a well organized pharmacy. They have so many supplements and vitamins in-​store along with natural and holistic type body products. I went there for a bleaching compound prescription that my dermatologist prescribed. They were quick and efficient in filling the prescription right before closing. I love that fact that they will deliver scripts to your home as well. Also, they were kind enough to send me a birthday card with a $ 10.00 gift card offer. I thought that was really sweet.

I read the bad reviews and can’t comment because the only thing I noticed is they operate at a more laid-​back pace then the frantic CVS pace I’m used to. I can see how that would be frustrating if it was busy but I have only been there when there were 4 – 5 people so didn’t notice much.
It did take longer than I expected to fill the prescription but then I had never been to a compounding pharmacy so I didn’t know. The first script took 5 days. The refill 1 day. I guess it just depends on how busy they are and if they mixed up a batch for a bunch of other people at the same time.
Now let me tell you where they excel…
I’ve always known there is something wrong with my body chemistry. I figured out quite by accident that I either need a LOT more of Bcomplex or I cant absorb it through food or regular supplements. Probably 8 – 10 years ago they day spas and weight loss clinics came out with what they call «lipo plus B» which is an injectible B-​Complex plus three other ingredients (acronym MIC but I can’t remember what it stands for). It was kind of a mini-​miracle for me. I went back to day spay/​weight loss clinic again and again until I figured out the dosage and frequency that kept me happy and healthy. Unfortunately, they charge anywhere from $ 20-​$ 40 per 1ml shot! I need that every other day. Do the math.
For a couple of years I found someone where I could purchase legally and at cost. Then I moved out of state for a couple of years and when I ran out, I ran down. I called Green Valley Pharmacy which I knew made it but couldn’t get any help. They couldn’t serve me out of state but had another pharmacy in my state. I had a doctor willing to prescribe but he had to know the ingredients. I went around and around and around with them and every other compounding pharmacy I could find on the internet trying to get the «recipe» for this stuff which is really common now.
When I moved back into Vegas I went back to my old doc who is a good listener and fairly open minded. He agreed it could do no harm but also needed the ingredient list. I stopped by Partell, explained the situation and within 5 minutes I had the magic recipe I had been seeking for years.
My doctor wrote me the script and while it isn’t covered by my medical insurance. $ 75 dollars for a months supply is a far cry from what I would have paid to go have a shot every other day … not to mention the inconvenience. It is at least covered under my FSA so my cost is pre-​tax.
They helped me when no one else could so if they flub up on timing or something, I’m going to forgive them quite a bit. It’s made an amazing difference for me.
I can’t speak to anything besides vitamins. I’m sure actual drugs are more complicated, more regulated and just tougher all around but have zero experience with compounding in that regard.
What I can say is I went through a LOT of drugs trying to figure out where the imbalance was that was causing me so many problems… no more drugs. Just the B-​Complex MIC shots.

Reasons why I’m so not a fan…
1) They stated they would call when the script was ready. They did not i called them and it took them forever to confirm it was ready.
2) They lost my script. I script that need refrigeration so… Why couldn’t it be found in the refrigerator? Great question? Yes! Who has the answer? Your guess is as good as mine!!!
Granted, I was already aggravated because the doctor did not timely call the script in which caused a TWO DAY delay… I gave consideration for that hence the two star rating instead of one. (I also felt they were not extremely helpful during the two days I was calling both locations to find the script prior to calling the doctor back to confirm it was sent went stated.)
Lost of a script is unforgivable!!! I hope i never need another specialty script because there are not many specialty pharmacies to choose from. Major disappointment!!! :(

I use this pharmacy both personally and professionally.
Professionally: They are the best at compounding. The lab will explain the process to me, the quality control is top notch, and the staff is very knowledgeable. I can get office meds delivered within a few hours if I don’t have the time to drive up there. If I enter the store the staff knows me and begins gathering my things as they see me getting out of my car.
Personally: They have a great selection of QUALITY vitamins and supplements, I don’t know why anyone would go to GNC or Vitamin World when we have this great resource of bio-​available nutritional and supplemental products that are sourced from the greatest distributors, as well as their own brands. I also go here for the rare occasion that I need a prescription medicine. They are reasonably priced and efficient.

Compounding pharmacy in Summerlin. Nice size store next to the French Bakery. My doctor called in my prescription and when I called to see if it was ready they said they would text me and they did. They have a private room for consultation unlike regular pharmacy’s where the whole world can hear what the pharmacist is telling you. However, on this day they were a bit busy and I couldn’t wait for consult. They told me to call back at my convenience to speak with a pharmacist and I did. Nice and friendly service!