McDonald’s

The employees and manager, Andreas, don’t listen very well! I’ve had to visit this location to many times and each time my order was wrong! I won’t be visiting this location again! Also, the espresso machine seems to be consistently «down» and long lines are a few more concerns. The owner should have contact info posted publicly, as they should be made aware that the employees and manager aren’t processing orders correctly, inefficient and the long drive thru lines maybe the end result!

Long waits. You’ll get your food faster at many other non-‘fast food’ restaurants. The ‘drive-​thru’ line quickly fills up and begins to block the flow of traffic in the parking lot. It’s not uncommon to be not given requested sauces (e.g. hot sause for sausage burritos, ketchup for fries).
Same barely edible quality food that you might expect to find. Customer service is worse than the sub-​par service you might expect.

Kid wanted McDonald’s and first off the fries are not fresh and the oil tastes old. The nuggets i ordered made fresh yet they still had an old taste to them. My kid loves sausage mcmuffins so I got two as well and they are burnt on the edges and sooo freaking hard to bite into. Ridiculous. And we are dining inside while I watch these women in the back make food carelessly I have flies all over my food I don’t even want to finish it so we will leave now. I really want to tell the manager how upset I am but he’s a kid and I doubt a kid will satisfy my displeasing demeanor. I can say after my last debacle here I will never return to this location I don’t care if it’s close to me. Id rather go to Boca park last time I was here I can’t remember what my big issue was but the head manager called me apologized to me and sent me a few business type cards with a few free items I never came to get because I was so turned off by this location. Just get better and care about the food you give people please. I worked at McDonald’s when I was 15 – 17 and I know they have ethics and values just wondering why it’s so lost in this location

This location needs new supervision. I’d say about ⁸⁄₁₀ orders I receive from this location is wrong or they just don’t put the order together completely. Last 3 orders have been missing something. On one order, we ordered a fairly large order, about 8 different burgers. Of those, we asked for one Big Mac with no cheese. They didn’t put cheese on ANY of them. In fact one we got ended up being a quarter pounder with just the bun, patty and pickles, nothing else. Nasty.
The other complaint I have is half the time, the attitude is far from friendly. I wouldn’t say rude, just that couldn’t be bothered kind of attitude, and that probably contributes to the messed up orders.
Some people think that this kind of work deserves $ 15/​hr. Those people are delusional. It’s not the type of job that deserves that. Most people working at McD’s are kids or students. Some management positions maybe, but not the average employee. Paramedics, paralegals, and other more important type of jobs don’t pay that much.

Really!!! Hopefully this gets somewhere with you guys… this is the only way maybe you get your act together. (forget corporate number putting you guys on blast in front of everyone) When a customer goes in and the place is not full in after hours (after 6:00 pm in last visit) or whenever you are not so busy. If the customer says I’m not I hurry please last time I went through the drive thru. my burger was Simi Luke warm and not to up to standard. I get it… you get for what you pay for but if I had a choice between Jack in box and you guys I would probably choose jack in the box (I rather McDonald’s)…I myself just got out of work and wanted something from you guys… I’ve had it before where it was all hot and fresh so it fucking infuriates me when I tell this to cashier… I specifically said I’m not in a rush… to start stale frys Simi Luke warm chicken nuggets and again Simi Luke warm quarter pounder with cheese… I’m not someone who eats burgers everyday but the day I do especially getting off from work I would like it hot and fresh… I wish In N Out was near thus location because I have seen what In N Out does to you guys on flaming and Fort apache… no comparison you would lose…
Again if someone tells you they are not in a rush… Please listen to them
I’ve had it before in this location… let’s see if someone in upper management sees this

The service here is pretty good. The manager Ronald is a really nice person. His personality is always happy and is nice every time we come. Food is always fast and quick!

I only gave this place one star because there is no option for zero stars. First off. Breakfast all day at McDonalds. Awesome right? Well don’t try to order the big breakfast platter from this place after noon. Cause they will tell you they don’t make it. I can’t understand why. If they serve breakfast all day now. Why a menu item that has «breakfast» in the title is not served? And then be rude to the customer for asking them to explain why they don’t make it. How hard is it to scramble some eggs on the grill. And put a sausage patty on a plate. The same sausage patties that they use on the sandwiches. And put a biscuit on the plate. Same biscuit used for the sandwiches. I mean what’s the extra step. The eggs that take 30 seconds to scramble.? I just don’t understand. Then another employee gives me attitude for asking for ketchup. It’s like. You work at McDonald’s and act like its hard to put the correct food in the bag. And that it’s difficult to give a customer ketchup when you ask for it. I mean I worked at McDonald’s when I was younger and it was mandatory that we asked customers if they would like ketchup. But maybe the standards of service have been lowered due to the incompetent employees they always seem to hire.

So dirty! t’s Tuesday afternoon. About 3 patrons inside and a random drive thru customer. About 4 staff behind the counter. Garbage cans are overfilling, tables have food stuck on them, and the fountain drink area filthy. I was afraid to touch anything. Lots of time to lean… no time to clean apparently. Food was alright and lazy staff was friendly tho.

So I order a 20 piece McNuggets, wait 10 mins, get attitude from the drive thru window lady when she’s giving me my food. She can’t even bother tobsay a word or answer me if that was everything. I drive home and they didn’t give me Sauce.
So you fail McDonalds. BIG FAIL!

Why is it that I always get the late-​night staff that could care less about making their food good? The fries were old and hard, the burger was cold, and the soda was flat. One of the kids was leaning against the counter texting, another was sitting on the counter talking, and another had his iPhone headsets on when bringing the food. Cmon kids, please try to have a better work ethic so you’ll have a better future in life.

Horrible staff! The staff is absolutely rude, never wasting my time coming here again.

Thursday, 8:41AM:
Decent speed for two breakfast meals. Friendly enough. Free WiFi, but who knows what info they’re harvesting. Breakfast food has been consistent and good as far as fast food breakfasts.
No sugar or cream at condiments section… had to go back and ask. No coffee sitters. Napkin holders awry and messy.
Worst thing was that the bottom of tray was covered in grease and it nearly slipped out of my hands… disgusting and unsanitary.

***GO TO A DIFFERENT LOCATION***
Wrong items. Cold fries. Burned nuggets. Forgotten straws. Missing items.
Over two years I’ve lived near this location. They have an accuracy rate of 40%.
We literally play McDonald’s roulette at this location trying to guess what items they would forget. It’s hilarious. Once ordered a southern style chicken sandwich and it came with a fish filet patty. You can’t make this shit up lol.
This McDonald’s location is exactly the reason a lot of America doesn’t support an increase in minimum wage. You could throw random food at my car and it would be as accurate as these people trying to put together my order.

This location sucks. It’s always closed after 11 pm even though the drive thru says «Open 24hrs.» I know it’s McD’s and the food is terrible but not being open when you’re trying to scratch an itch sucks.

Okay, I know it’s McDonald’s so it’s not like I should expect a whole lot, but when I come here their food is either cold, their breakfast sandwiches are mushy (how do you mess up something that sits under a heat lamp?) and their chicken nuggets are always dry. Their customer service is really hit or miss, I’ve had some people at the drive thru be completely unprofessional and I’ve had others be very attentive. Like I said, I shouldn’t expect much anyways because Duh, it’s McDonald’s but for some reason this McDonald’s is bottom of the barrel.

Not an actual 24hr location.
Been there many times and it’s empty. Save the time and go to the Del Taco next to it or elsewhere.

I went to this location a couple of weeks ago. This is how my visit went:
I pulled in the drive thru a few minutes before 10:30am just in time for breakfast.
I was the only person in the drive thru so I pulled right up to the menu
I waited for someone to take my order at the speaker but no one said anything
Finally an employee with an headset walked out of the back room of Mcdonalds
I figured this was because the order speaker was broken or something
But no, the employee walked over and flipped the menu from breakfast to lunchtime
I was thinking in my head … whaaaaaaaaaaaaaat?
Keep in mind, my car is right there, I’m obviously waiting to order.
Then the employee turned around and walked back into McDonalds
Then someone started taking my order over the speaker
I ordered my breakfast items. which they informed me they were no longer serving.
I was thinking in my mind «do you not think I just saw you walk out and turn the menu, I mean my car was like 2 feet away from you»
Anyway, I was craving breakfast, so I let them know I wanted to cancel my order
I was told the breakfast hours were over
Then … magically … like a Christmas Miracle, they had breakfast for me.
Truth is I was willing to leave McDonalds with out my breakfast food. I have a rule for myself. I never fight with people that make my food behind closed doors. Yea, maybe paranoid but sadly its a reality. So I was completely polite about canceling my order. I do believe they did the right thing by offering me these breakfast items. Where i find the problem is the simple lack of customer service. That conversation of them no longer serving breakfast was one we should have never had. Implying that my order was an inconvenience when clearly It shouldn’t have been.
So then, i went back a few days later (because I’m the type that gives second chances) and they missed a few items that I had ordered. Meaning I ordered them, saw it on the drive thru order menu screen, paid for it and it wasn’t in my bag when they gave me my order.
Yea, this is a long review, I would honestly be surprised if someone read down this far. Props to you if you have. But the whole reason behind it is that I am just super tired of getting terrible customer service and paying for food that I don’t get. The reason this review is only 1 star is because I have given this place multiple visits and keep coming up with the same problem. Bad customer service.

I’ve been to this drive through 3 times. I order simple things like a Big Mac meal or a couple burgers and fries. Yet some how they have never gotten my order correct. Today I ordered two hamburgers and fries. My hamburgers were damp and had pickled jalapeños instead of regular pickles. Not sure if this was a bad prank by the young staff or just a shitty burger that was made by someone who doesn’t know the difference.
Also their drive through is always packed and people line up into the adjacent albertsons parking lot and road. Come on fatties… At that point park and walk in.

Seriously, this probably was the least friendly McDonald’s ever. Other than asking for our order, which was 3 coffees, they didn’t say anything to us when we went to the drive-​thru window or when we picked up the coffees. Not one word. We said thank you at each window.
Will not go back to this McDonald’s for anything.

About as average as your local McDonald’s can be. This one is right up middle alley, not great but not spectacular either. I just find it surprising the skinny-​richie-​constant work-​outie people up here in Summerlin keep this place busy! I mean literally not even a block away is Lifetime Fitness! That place is hardcore.
Food = OK. Service = OK. Fast and efficient as a colonoscopy. Really nothing of greatness at this McDonald’s. Really run of the mill. We often visit this location if we are staying in the nearby Red Rock Casino. Although I would suppose this location stays steadily busy is in part because of the tourists that stay at the Red Rock as well and want cheap eats while on vacation. Gotta make up for all those lost wages!
Newest thing at McDonald’s is their health-​conscious Egg White ‘Delight’ McMuffin. Definitely a healthier take on their breakfast menu. And yes, I fell for that damn $ 1 coupon conveniently stuck to my McDonald’s bag and tried one. Myself being a bit of a health nut can’t complain. This egg white creation is pretty tasty. Grilled egg whites, Canadian bacon (eh?), and white cheddar all on a toasted English muffin? All for only 250 calories? Yeah for a dollar I really liked it. But at the regular price of almost $ 3? I would have probably passed. With coupon for $ 1 and a $ 1 coffee it made for a nice meal on the small scale of economy. I almost, ALMOST, added a $ 1 hash brown. Luckily I passed and decided to save my money & calories for later.
Other than that, I think majority of people around the world know what McDonald’s offers on their menu. If you don’t, dang, you must be living under a rock? Or possibly a place where there is no McDonald’s within your vicinity (like under a rock).