LensCrafters

This place was great! Reception was quick and painless. Only wait I had was maybe 10 minutes or so for the doctor, who was very thorough and knowledgeable. Not to mention friendly. Tina Marie, Joy, and Shazad were so cool. All very helpful, kind, and very friendly as well. No complaints what so ever. I will be going back again!

I was not very happy about this experience. I had looked it up online to see what time this location opened it said noon. We arrived around 1152am and walked in there was a few people there. We were approached by a lady and I said oh what time did you open? She said 11 am. Very nicely I said oh online it says noon and with an attitude she says we opened at 11. Like ok thanks for your attitude I’m just letting you know so that can be fixed. Then we sat down with a different girl to discuss the glasses my mom wanted and the other lady came over and whispered something into the girls ear… so rude. We ended up leaving. I would not recommend this location. They are also very over priced.

Very nice and clean place. At the beginning of the visit the girls up front were rude! But the assistant was so nice and so was Dr. Mu !
After my exam I went to look for frames and Ms. Joy was so nice and helpful. Kaylee was so sweet ! She went above and beyond to help find frames that I liked and felt comfortable in at a reasons price !! I was seriously going to walk out of this place at the beginning and she made my visit so much better!

Really great experience. My daughter is 9, plays softball and has poor vision when it comes to distance. But she had refused all efforts to get her into a pair of prescription sports goggles, mostly because other places we visited had a lackluster selection of very masculine or very ugly goggles. LensCrafters was great because they took the time to find some options my daughter liked. Our sales person made the experience fun and let my daughter know how cute the goggles looked on her. My daughter was sold, and so was I. The goggles are great and her game has improved dramatically. I appreciate the time and attention LensCrafters gives its customers, even kids.

I’ve always liked the people at this lens crafters. When I got there I was greeted right away and told where to go to check in. I only waited 5 mins before I was called back into the room. The lady that was with me was very nice and professional. She conducted the eye exams with the machines and answered all of my questions. When showed to the room that the doctor comes in I only waited 3 minutes. When the doctor came in and started the eye exam I felt a little rushed with the questions, but over all he was very nice to me as well and answered all my questions. When it was time to look for my glasses Katherine took great care of me. She let me take my time and look through all the frames, and even helped me pick out the perfect ones. I would defiantly refer my friends and family to this lens crafters.

Tina Marie is amazing! She was so helpful and I really enjoyed my shopping experience with her. She was very thorough and explained everything to me along each step of the process. I can’t wait to get my new glasses.

The store manager called the next day and acknowledged that there had been a miscommunication. She has followed through with resolving this situation to my satisfaction.

I bought the extra coverage to cover your lenses in case something happens to them
My wife’s lens was scratched and they do not want to honor …
Now are they want to charge us for scratched lenses
After that we paid an expensive price we can find ones for a lot cheaper
Now I was going to be two weeks before we get the new lenses in
This place is a rip off don’t go

They have a good selection of frames. They overcharge greatly the cost of the lenses. Everything is «premium» so even with vision insurance they soak you for big $. A simple anti glare will cost you over $ 100. Much better places to go to and save considerably.

I like to come to lens crafters because they have a good selection of designer glasses. The other good thing is that they have several locations in town which makes it very convenient. They also offer information online where you can sign in and just look at your own records! I love when medical centers offer this benefit! My only problem was the wait. I had to wait about 30 minutes before they called my name. That was a bit annoying knowing that there was not that many people on the waiting room.

Great discounted price! They have a wide selection of Ray-​Bans. I wished they had more D&G’s though and a separate section for men. Sheryl was very patient with me. She knew the style I wanted, the moment I described to her the look I was going for. Got my new glasses in 1.5 hours.

Worst customer service EVER! I’ve never had a good experience with them, but I decided to give them a second chance because it had been years since I was last there. NEVER AGAIN WILL I GO TO LENSCRAFTERS!
First off, the DOCTOR should explain AND hand you the contact lenses, not an employee that doesn’t know the difference between TORIC and REGULAR contact lens. You should NOT have to pay an additional $ 60 for 1 TORIC lens to try out. AND when you’re REFUSED to be given the prescription you were TOLD you were getting for a TORIC LENS, you should be REFUNDED that $ 60 for the 1 and only TORIC lens they provided you with. Or given a store credit to apply towards something else. Either way, I will NEVER go back to LensCrafters for anything. They wanted to charge me $ 350 for lenses for my GLASSES when a frame was provided AND I have insurance. Costco, Sam’s Club, WAL-​MART all about $ 100 when you’re provided frames. I DO NOT recommend this place if you DO have poor vision because the doctor isn’t as knowledgeable as the one you’re used to going to. My fault for NOT having VSP insurance this year to see my normal doctor.
Do yourselves a favor and AVOID ALL LensCrafters stores. They APPEAR to work off commission since they obviously don’t care about your eyes and the health of your eyes!

Sat on my glasses, it was time to renew my prescription anyhow, so I made an appointment at the optometrist connected to this LensCrafters.
Everyone was so very nice and extremely professional. I was made to feel comfortable, and wasn’t hurried at all. The exam was comprehensive and straight-​forward. Any and all questions I had were answered and the exam itself didn’t take more than a half-​hour. I was very pleased with the whole experience.
Now on to the 2^nd part of the trip, finding new frames. LensCrafters always has a great selection of frames to offer, and I found a new set with little effort. Once I found the frames, I was taken to fit and calibrate. This process took longer than the exam but I was happy about it because it was obvious that the folks here really care about your comfort and your vision. Luth, the lady who helped me was very nice and also answered any and all questions from me.
Where this LensCrafters went above and beyond was when I found my lenses had to be special-​ordered, because I wear progressives I had resigned myself to buying a set of ‘cheaters’ to bridge the 2-​week gap. When I offhandedly mentioned this to Luth, she told me to wait a moment, then proceeded to go speak with her manager. What they did, free of charge (!!!), was to supply me with ‘loaner lenses’! I was stunned at this happy bit of customer service.
I ordered lenses with all the bells and whistles as I work in graphics design, and any edge I can get to pamper my peepers, I take without complaint. The lenses they gave me were basically the no-​frills cheaper version of what they offer for sale, but what an incredibly nice gesture for this establishment to go the extra yard for a customer.
This particular LensCrafters knows how to ensure repeat business, because I will shop for all of my glasses here from now on.

Couldn’t agree with another person who reviewed this place more. The people working here are worse than a used car lot. They definitely are money hungry people with no empathy for their customers. They try to insist that you need glasses even though the optometrist said its optional just to make a dollar. They also seem to only want to help based on your socio economic status. Well guess what, because they where so cold and greedy they can eat my return which was the exact words the sales lady used as that was her big and only concern when initially getting the glasses. I believe her name was Lydia. Horrible money hungry place, I’d rather go buy a used car! At least there they are expected to act like that.

First of all, I always feel like I am in a used car lot b/​c the salespeople are just that: Salespeople. They are nice enough but one lady let me leave the store with my new glasses askew, to which I had to return the next day to get readjusted.
Then there’s the lenses: THEY SUCK!!! I had to get my lenses replaced 3, yes, 3 times b/​c the quality is so bad. Finally I paid extra for the ‘Rolls Royce’ of lenses. What a rip off. I plan on contacting channel 13 b/​c of their extremely low quality and the fact that I had to pay a lot extra for decent lenses. They also blamed me for what went wrong with my lenses 3x, telling me I am using chemicals that peeled off the first layer of the lens. (I have been wearing glasses for 40+ years… I think I know better).
Solution? I am going to Pearle Vision or Costco next time. Lenscrafters is terrible.

The staff here are very helpful and seem to truly care about your vision.
We came in on a Saturday, but were unable to complete our transaction because the insurance office was closed; however, when we returned they remembered who we were and were happy we came back.
Randy was the manager on staff and he was super helpful, getting us adjusted and ensuring that we had protection plans on our lenses so they could be replaced, should anything happened to them.
We will absolutely be back to this location :)

AMAZING! CUSTOMER SERVICE, STORE, PRICES, QUALITY, AND AVAILABILITY! EVERYTHING IS IMPECCABLE!
Soooo after an atrocious visit to another HORRID place (Do not go there!) I came here. HALLELUJAH! Such a CLEAN AND ORGANIZED store! The epitome of amazing customer service, and great selection of frames!
I went in looking for frames and lenses… specifically Ray Bans. WINNER! I found some cute blue Ray Bans frames for my little and so far seen some black ones for me! It was sooo easy, found the frames, go Santiago fitted with ACCUFIT (they are the ONLY place to get this! Its 5xs more accurate than trad manual measurements! see photo!) and it literally took 30 minutes for all of this!
LensCrafters has their own lab so glasses can be ready in about an hour! AMAZING! I go back tomorrow for Santiago’s and to pick mine out! A benefit they do here is NO CHARGE for children’s polycarbonate lenses! FREE! Eyeglass world was trying to charge me an ADDITIONAL 35 $! BS! Here I got a pair of children Ray Bans with the protection plan for only 54.95 $! (after insurance) Still a great price! Children’s glasses are always half off also!
Check out their website for amazing deals!
I’ll update when I get my frames!

I have been coming to lens crafters for 7+ years. I have ALWAYS bought my glasses here because I have health plan of nevada and thought they had the most competitive pricing. after coming here last time, i decided to go else where for my frames because I couldn’t find what I liked there. Ended up getting Ray Ban frames for 69.00 at Costco. When I went to get my prescription filled I saw nearly the same style at this store for 189.95.
I went in there again today with my dad. Lens crafters did everything to try to sell us the expensive prescription lenses. Took it down the street to pearle vision (same eye doctors there.) and saved nearly 150.00 on our progressive lenses.
I will come here for my exams, but not to purchase frames or lenses. I’ve realized over there years, i’ve been jipped!

I’ve been here twice to get glasses. Once was an emergency where I had no budget and was distraught and blind. The second time was a super fun shopping spree for sunglasses. On both occasions, the staff here was supremely helpful, friendly, and efficient. They have a good selection of frames, but it’s the amazing customer service that will bring me back every time. While they were very busy and there was a bit of a wait to sit down with someone, they were clearly doing their best to help everyone as quickly as they could. I will definitely be back the next time I need a new pair of glasses!

Great service, friendly staff, good frame selection.
The whole process was quick, I had my glasses the same day — and everyone was super nice. I had Dr. Gori, he was very friendly, very knowledgeable, and very efficient. I couldn’t ask for more!