LensCrafters

They have always been good to me (I’ve been going here for over 2 years), but my experience yesterday was above and beyond what I would have expected. They noticed that I had scheduled an eye exam too soon for it to be covered by insurance, so THEY called ME and asked me if I wanted to cancel the appointment so I wouldn’t be paying too much out of pocket. I still needed glasses since mine got stolen, so I cancelled the eye appointment but went in to buy new ones. Even though I was still not covered by insurance for the new glasses, and did not have the protection plan, my person (I wish I knew his name) worked with me to find the best deal and didn’t pressure me to do all the add-​ons that would have driven up the price. Honesty and integrity, along with a decent selection of frames and 1-​hour service? You better believe that I’ll continue to come here.

We just received our vision insurance plan. Our entire family needed glasses. Naturally, we all marched into Lens Crafters to have an eye exam and get new eye wear. We were greeted right away and escorted to the exam area to sign in. My two boys and husband had their appointments and picked out their lenses, while I had to make a later appointment to accommodate my work schedule. The exams went well and then they each went to pick out their new eye wear. I have to say Kenny was amazing with all of them. He was attentive, honest, and a great story teller. When I let him know when I was coming back for my exam and eye wear, he let me know he wouldn’t be there but I should work with Rose.
I returned this past Saturday for my appointment with Dr. McLaughin. She was great. She gave me honest feedback regarding contact lens wear and made my decisions going forward very easy. I saw Rose for my glasses. She was very sweet and remembered me from the previous visit. She gave me great advice on fit and look. I was very impressed with the customer service despite the large amount traffic inside the store. The only disappointment was the lack of choices in eye wear, particularly for men. My husband picked out a great pair of glasses, however, he would’ve loved them more in a different color. I will return here in the future… thanks for my new look!

I gotta give this LensCrafters five stars because they were so helpful on my last few visits. Kudos to Rose who was really friendy and helpful. I came in on Friday and I think there were two other customers in the store. I immediately started browsing for frames and Rose came over to greet me. She let me browse in peace and if I needed anything, she was only a few feet away. I ended up getting two pairs of glasses. I used my vision insurance which Rose was able to look up right away. She told me the cost on both pairs and how much the insurance covered.
The next day, on a Saturday afternoon, I came back to pick up my glasses, and the place was packed! I did have to wait but it wasn’t too bad. Rose, once again, assisted me. I tried on both pairs in the store and I thought they were fine, but when I got home I realized I was not too happy with one of the pairs. And since I paid a fortune for them, I decided I should exchange them for a pair I will absolutely love. So the next day, I went back to do an exchange. At this visit I was helped by another sales person who was also very nice and friendly. I found new frames and the exchange went smoothly.
Just remember that when the store is busy you might have to wait a little bit for some help, but once you get someone to help you, you’ll get great service!

I definitely prefer small business eye doctors over LensCrafters. If I were rating just the Dr, this would be one star; the staff would earn five stars. I feel this place is over priced and they only sell my contacts in larger boxes requiring me to pay more out of pocket since I have to buy larger boxes. My plan covers $ 150 for glasses and in this price range, I can choose from six different frames… This is unreasonable in my opinion.
The Dr seemed inconvenienced by my request for specific lenses and seemed pushy about a particular brand; most likely because she gets a kick back. When I told her that I didn’t want the brand she was recommending, she insisted I try them and asked me to put them in. I told her that I have tried many brands and acuvue oasys was the only ones I liked, she didn’t seem to care. I put the craptastic contacts in that she recommended and when I told her that they were uncomfortable, she seemed irritated and said, «Just take them out and get whatever you want then.» She also seemed to be having a bad day and was short during the exam and when I asked about what age I should start taking my children to the eye Dr.
The staff her is great and very helpful! The staff at the front desk was very knowledgeable and helped a great deal with what my benefits would cover. All in all, I won’t be back because of the price and the unprofessional demeanor of the Dr.

My daughter’s classes broke. Once again they were helpful, nice, and efficient. VERY happy I spent $ 30 on warranty. TIP: Get warranty. We have used it 3x already which saved us a bundle of $$.

LensCrafters are so far the best eye clinic I ever visited. All the staffs are great! They are so friendly and accommodating! It was my first time after several years ago of seeing an eye doctor. And LensCrafters gave me excellent care. I didnt bave an idle moment from the time i stepped in their clinic. The staff made sure that the machines are clean before i use it. They really apply cleanliness and a germ free area for patients. They even wiped all the machines well with alcohol and LOTS of tissue, every part of the machine that will touch my face was sanitized very well. Thumbs up for that guys!
Next is about my Insurance, one of their apprentice optician, Aaron Valdez, explained to me very well the services covered by my insurance. He explained furthur about how will it work for me to be able to get glasses and he is very precise when it comes to suggesting me frames etc. He knew we were going for the «affordable» ones and i didnt get awkward because he showed so much respect knowing that we are watching our budget.
Overall LensCrafters is so far the perfect place to go if you really want the right people to take care of your eyes. I highly recommend this clinic to everyone!

If I could give Jay Crimini a negative 10 stars I would.
I am new to wearing reading glasses and went to Jay last year because of glowing 5star reviews on Unilocal.
My experience was not so great. My first pair of just reading glasses were ok but extremely heavy. I was stupid enough to go back after spending a fortune the first time. My first words were «they are too heavy & I have to take them on and off all the time.»
So he set me up with top of the line bifocal lenses… they were also heavy but more importantly the reading window was so small I had to move my head to read! He said I had to get used to them and to give it three weeks. I
I did and the he tried to tell me it was my fault and he begrudgingly agreed to not refund me the difference for regular reading glasses but would be giving me two for the price which never happened.
So for another year I had heavy reading glasses I had to take on and off while working with clients in a daily basis.
Last week I tried LENSCRAFTERS!!! The eye doctor was fast, efficient & thorough and then I met Kenny! What a different AND pleasant experience. I actually got what I wanted light fashionable frames AND the verilux bifocals that are terrific! I was in and out and today I a so happy with my new glasses!

After reading some negative reviews I was extremely hesitant to come here, but it’s one of the few places that my insurance works with. So happy I came! The staff was so sweet and helpful. The glasses were the same prices that you’d find anywhere else, and the best part… They were ready within two hours! They offer a great protection plan too! I was there mid day on a Saturday and was pleasantly surprised at how quickly I was able to get some help picking out the perfect pair of glasses. Great location!

Walked in with my boyfriend and we were instantly greeted by a man in a white coat. He was so friendly and helpful. My boyfriend’s glasses were bent and we were going to see if we could purchase new frames. The man that helped us ended up fixing his glasses with a tool he had. He also told us that the lenses my boyfriend had were uneven, which we had made at Walmart. He fixed my boyfriend’s glasses making them even and no longer bent! Definitely the only Lens crafter’s we will be going to from now on in Las Vegas!
Half of the section is for frames and the other half is the waiting area for eye checkups with the doctor. It’s not one of the biggest lens crafter’s I have been too, but definitely the best customer service! and that is everything!

My experience from start to finish was amazing. The staff was very pleasant especially Rowena she made me feel like family. The weekend hours were very convenient for me & the money they saved me by price comparison for my eye contacts was beyond impressive.

I always come here for my annual eye check up. The staff was very nice and helpful. It took them 1 hour before I could actually see the doctor. That was a bit frustrating. The prices are so high but the wait time is high too.

The worst experience. Doctor Hahn is not helpful at all she doesn’t seem like she cares about her patients at all. She made the appointment seem very rushed then when asked questions about what type of lens or contact to wear she seemed so annoyed to have to answer questions. So sad because their sales representatives on the other hand were so sweet and truly engaged.

Walked in, super packed, no one had time for us. Very limited men’s selection, high priced, not impressed

I was greeted by such a wonderful guy named Aaron upon entering! I definitely recommend going to him because he was so nice & exceeded all my expectations. He gave me a tray to put all my favorite glasses frames, and from beginning to end he gave us the «red carpet» treatment for sure!
He was very personable & made sure I understood everything that was going on with fitting and payments! I will definitely be coming back again & I recommend EVERYONE go to this LensCrafters and going to Aaron!

They are fast and friendly! Its a small space — best to leave extra family members at home.

We had the best experience at Lens Crafters. Eye exams were good. Doctor was fast and to the point. The best part of the experience was Kenny the man who helps pick out and get our glasses. My 2 kids my husband and I all got glasses and Kenny was so patient and helped us make great choices. My 10 year old couldn’t decide so he took a pic of her with the lens crafters eye pad so she can she how she looked in the different frames. He was so clear with his explanations and really went the extra mile to make sure we were all happy. Some people just have great customer service skills naturally, Kenny is one of those people!!!

First time at this location. We actually came in 20 minutes before the appointment to fill out the paperwork and still didn’t actually get called back till 28 minutes (yes I used a timer) after the appointment time. The optometrist was rushing my wife during the exam and was not friendly at all. The feeling was a bit like they just wanted to get it done and didn’t really care about the accuracy of the exam and cared more about selling us year supplies of contacts. If we ever go to a LensCrafters again, and that is a big IF, it sure won’t be this one. The people dealing with the glasses were very friendly and helpful. The only real positive to this experience

I was in a big hurry and this place accommodated my needs. I told them I only had an hour to get an eye exam and pick our glasses. Even the doctor worked fast
I took one off for staff rushness. I know I was in a rush, but I feel that they weren’t doing that not just to me but to everyone else.
Overall I would recommend this place if your short on time. Same day glasses/​sunglasses is really cool (depending on your prescription).

Made an appt online, easy check in. Only waited maybe 5 min to get in and get done. Dr Hahn very nice and helpful. Matt very knowledgeable and great with customer service. Would definitely go back for further needs.

I was impressed from start to finish. I was greeted by a kind older man named Kenny as I entered the store. The ladies at the counter, and eye doctor were GREAT! Minutes after, the lady who helped me happened to be the General Manager! No wonder this store was such a professional operation! No pressure! She explained extra features they offer, but didn’t do the «hard sell» that most places do including other LensCrafters locations. Denise CARES about her customers. I have been in customer service for 35 years, and know REAL when I see it! I will be back in January to get a pair of sunglasses! Can’t wait!