Las Vegas Urology

I’m sure the facility has good doctors, but the front office completely lacks the ability to understand what it means to deliver service and the facilities are missing proper management, resulting in mistakes that left me nervous about using ‘Las Vegas Urology’.
1. I waited 30 minutes for an appointment and was told that ‘we’re a little behind’. The doctor assumed he was on schedule. Poor communication between front office and doctors leave the customers waiting unnecessarily. Front office personnel did not address nor offer any apologies fro the delay.
2. Member of Front staff offered, and promised, to get medical records between important meetings from another facility in order for the doctor and I to discuss actions. In a week, the clerk did nothing, and when confronted, did not take responsibility for her in-​action, but blamed it on me. I lost a week, had to take medicine unnecessarily and the delay caused stress that I did not need in top of everything else.
3. Worst of all, the office manager, who happens to also be one of the doctors, refused to address the issues & was not aware of/​open to discussing the poor service and the mistakes.
Good patient care, from the appointment to follow-​up calls to the actual doctor interactions, all need to be coordinated and executed well, especially when dealing with critical health issues.
Las Vegas Urology has a long way to go to deliver god patient care.

If you ever have to deal with this clinic on the phone (GOOD LUCK WITH THAT!) nearly endless waiting times, leave a message in the morning and they will get back to you tomorrow? GOOD LUCK WITH THAT TOO! Currently looking for a new urologist!

After having some issues and multiple visits to UMC QuickCare I was told I had to see a specialist. Not having insurance and calling places all over town for literally an hour, I found most places either did not see people without either insurance or a direct referral, or did not have any appointments available for 3 – 4 weeks. By a stroke of luck I called here and was able to be seen without insurance the next day at one of the lowest prices I had found all over town. Score.
I saw Dr. Zapinsky and could not have had a better doctor. After I got in to be seen everything went by way faster than I expected, and he was SO nice, thorough, informative, just the most helpful doctor I’ve encountered. I wish he could be my regular doctor for all needs! But he helped my issues be gone for good. If you’re in the market for a urologist I highly recommend him.