Johnston Yee Family Medicine, PC

Dr. yee is amazing, her front office staff is a train wreck, frankly her front desk staff is so bad they have screwed up to the extent it has almost cost me my job. Joy (ironic) is a hot mess with Anger issues and a major attitude problem. Today as I came in for my 2^nd rescheduled appointment in 2 days (because 2 weeks ago some one in the office scheduled me at 3:30 on Tuesday the 6^th just for refills, problem is Monday was the 6^th. When I finally got a hold of the office they claimed I didn’t have an appointment at all. I was already 2 weeks overdue for medications that have serious r effects when you stop taking them. I missed two weeks of work withdrawing off of anti depressants. & anti anxiety meds, MD Yee’s front staff sent me to the ER, UMC ect at $ 350 for the copay EACH TIME ER 3 times, a d $ 150 at UMC once. ER and UMC do not prescribe antidepressants unless I put myself on a voluntary psych hold for 72 hours, my copay for that is $ 8500. When I called and informed them of this the said I lied. I was also laughed at for saying that just stopping anti depressants and Valium after 14 years of being on it could cause me a stroke or a brain hemorrhage. (it says so on the bottle and I confirmed it with the pharmacist who frantically faxed and called their office) They laughed. Immediately my pharmacy called and faxed in requests for refills, they were ignored. My pharmacist told me that their front desk was the worst they had ever seen and that they get responses from 10% of what they send over to Johnson Yee’s office. I am filling with the state medical board. I can’t afford this treatment anymore, I swing back and fourth from on and off anti depressants and I haven’t had a Pap smear in 3 years because they haven’t reffered me out. I’ve asked to see md. Yee as opposed to an assistant and I’m told she is booked 8 weeks out. I just sat down in her waiting room and the lady behind me told her husband that as a new patient he could be seen in 2 weeks, And I missed several days of work because I ran out of migraine meds, and pain pills for a dislocated pelvis from a car accident, (they haven’t been able to send me to a pain specialist, no referrals yet, I’m guessing the front desk staff is lazy) When I came in today and brought this to the attention of JOY, she yelled at me and threatened to cancel my appointment for strong arming her. Ok, well here is the deal, I’m contacting the state medical board. This is the same joy who made an appointment with me for the week of Christmas, I showed up, I paid, then she pointed at a sign closed for 3 weeks around Christmas and said it had been up for 2 weeks. So they tried to get me in to see another doctor, but it starting raining outside and Joy wasn’t comfortable driving, so they closed early (joy lives in Henderson and was panicking about taking the 215 home in rain) kicked me out sent me to a UMC quick care, oops the UMC quick care didn’t even take my insurance and was a 35 minute drive away, despite PIMA medical assistant calling ahead and verifying my info. I didn’t get meds filled until late January. Once again as I sit here I just heard Joy now say no appointments with the actual doctor are available until September 22^nd it’s June 7^th. I was just also told that I can’t see md Yee today, despite now 4 trips to the ER and UMC in 5 weeks. Her staff is a joke. Joy needs to realize something called «Liability». The front desk is a shit show!!! How dare you yell at me for your constant screw ups! By the way, expect to spend an entire day at Yee’s office the quickest I’ve ever been in and out has been 4 hours with an appointment to see a limited practitioner nurse for refills. I only stay here because of my insurance. It’s the worst I’ve ever been treated.
So now I here the girl behind me had a 12:30 apt it’s 4:39 and hasn’t been seen, the lady on my left just told the front desk she had to go to pick up her kids from day care, with a stern warning that they were t sure when they could see her if she leaves. The woman on my right says she books out Monty appointments 6 months at a time and takes off of work early to get here. She has been waiting 2 hours and 45 minutes.
Now I’m informed the business is closed for the day! 11 people in the waiting room and I was told 4 in the md rooms before me.

Prepare to wait but it will be well worth the wait. Dr. Johnston is awesome and is so patient and understanding. He never rushes his patients out the door and is very thorough. Hands down, the best doctor I’ve been to in Las Vegas. His staff is wonderful also. Very friendly!

Great and friendly place to be. They take really good care of you. They really listen to your concerns. I would recommend this place to anyone.

The wait for your appointment can be a little long but the care you receive is excellent. Dr. Johnston is the best family doctor I have ever been to. He explains things so they are easy to understand and he listens to what you have to say.

Dr. Yee is definitely worth the wait in gold! ;)

I’m torn between 3 & 4 stars. The wait typically sucks, always seem to be running behind but Dr Johnston is great. He is a bit of a talker but is very friendly and thorough. Overall good doctor.

Both Dr. Yee and Dr. Johnston are good doctors. The reason my rating low is because this office constantly over books patients. But before we go there let’s talk about calling to make an appointment. Anytime you call to make one you are placed on hold from the moment someone answers. One time I was on hold for almost 10min. Then when you finally go to your appointment you are waiting hours and hours before going back to the room. After you go to your room, you are still waiting another 30−45min. I’ve been going to them for almost 3yrs now and I have put up with it because they are good doctors, but enough is enough already. Both my husband and I are changing doctors. My in-​laws were even going to them, but have too decided to change doctors as well. The final straw was last week. I had an 11am appointment. After waiting until 1:15ish I politely asked for my co-​pay back and stated that I would be finding another doctor. This is completely unacceptable. The front desk receptionist asked me if I was sure I wanted to leave. I asked her how much longer would it be. She stated there were two more people in the rooms, so about 45min. Please I had already waited this long and had a dentist appointment at 2pm. Why would I wait a minute longer. I shouldn’t have even waited as long as I did, but I needed the doctor to fill out new FMLA paperwork.
Like I said, they are wonderful doctors, never the type that rushes people. However, they really need to get their scheduling under control. And because they over book so many people they cannot take walk-​ins, which is what a family doctor should do.

Waited one hour to get in, and then asked to reschedule. The receptionist was rude and said the doctor could now see me. They put me in a back room, where I proceeded to wait another hour. I rescheduled and left. I already paid .if they are running
Late they should say so.
Absolutely love Dr. Eye, but would like it if I was not lied to about how long the visit will take

I don’t mind the wait when it comes to having an appointment here. Dr. Yee is such a sweetheart and makes me always feel comfortable when it comes to going to the doctor. I’d definitely recommend coming here to have her as your Primary Care Physician.

The staff here could not possibly be nicer. The receptionist, nurses and doctors are all friendly and professional. I arrived about 15 minutes early for my appointment and ended up waiting almost an hour to see the doctor, but once I got settled in the exam room, I was able to ask the nurses and Dr. Yee all the questions I wanted. Yay!
Two downsides: plan to carve out at least two hours of your day because you will have to wait even if you have an appointment. Second: you don’t (automatically) receive copies of the forms you sign as a new patient. I hear that other doctors send them via e-​mail. Shouldn’t that be standard by now?

Well we have been there several times now to both Dr Yee & Dr Johnston. Let me say first that we sought these people out due to the glowing reviews here on Unilocal. Don’t get me wrong, these Dr. s are terrific people and I believe they are very capable physicians. That being said, the wait is insane. Our shortest wait (always with appointments) was 1 hour. My husband went in with an ear infection after work today and took a book to keep him entertained (with an appointment) and waited 4 hours. Our average wait is 90 minutes to 2 hours. They need to rethink their scheduling. It is NOT working. God bless em, but we will have to seek out a new physician who has scheduling a bit more under control. Our jobs and our personal life demand too much to tolerate the severe time management we have experienced here.

I just had my first appointment with Dr. Johnston and I really like him. He was friendly and took time to explain matters. I also like how they can take blood right in his office. A huge time saver.
Overall the staff was great!

I had one bad experience after another trying to find a good primary care physician in LV. Mousy M referred me to Dr Yee and I love her! She always seems to have time, she answers all of my questions, and is all around helpful. I’ve never had any problem getting an appointment. My only gripes are that Johnston/​Yee are far from my home and my insurance doesn’t have them as preferred providers. But it’s worth the drive and the extra co-​pay!

Dr. Charles Johnston and Dr. Beverly Yee are board certified family physicians. My «well woman» appointment was with Dr. Yee, so I don’t know about Dr. Johnston, but Dr. Yee was absolutely amazing. Getting a pap smear is not pleasant, no matter how good the doctor is, but Dr. Yee was gentle and quick. The most unpleasant part was over in less than two minutes. She was thorough and made sure I understood everything that was going on. She also made sure to listen to my questions. She didn’t talk over my head, like some doctors seem to do, and she had a sense of humour that helped put me at ease.
The best part about going to see her is that not only does she do gynecological things, she also handles regular medical things. This means you can kill two birds with one stone and only miss work once.
They are located behind St. Rose — San Martin.