I would give the practice 5 stars however for the unfortunate circumstance that occurred today they lost a star. I didn’t mind that I had to be booked with another Ortho Tech(JJ) today as my normal AMAZING Taeya was booked solid the entire week, By no means am I an expert on orthodontia, but the snarky comments JJ repeatedly said under her breath were quit unprofessional, overall I enjoy my in/out office appointments with my hectic work schedule they are extraordinarily accommodating. When I took off my lower tray and tried to eat the cement attachments were so sharp that the inside of my cheeks wee getting cut up. I am just disappointed for the fact I had to return to the office and have my attachments for my Invisilign filed down. Upon my return JJ was question why I had returned and I explained the attachments were really sharp and that I appreciate Taeya squeezing me in to fix them. How dare JJ question me the patient of why I returned and not be satisfied with my response. I get it… it’s a slap in the face when you think your work is the best and there was a slight issue that someone else had to fix. Nowadays its about client/customer satisfaction; if I’m not satisfied or happy with my product or service, unfortunately the business will know about it. it’s a part of life Dr. Griffiths and Dr. Ence are AWESOME! I love how they give their feedback on the plan and prognosis of treatment, the Ortho Tech Taeya is unbelievable and a true team player as she helps her colleagues out, she always has a smile on her face, and for that I will continue to refer my friends and family to this practice!
Lydia S.
Tu valoración: 5 Las Vegas, NV
Dr Griffiths and Truman have the best team in Las Vegas! Everyone is so friendly, varied, and they take the time to listen to you. My son has been in braces for a little over a year and a half, and my younger son goes in every six months to keep an eye on his tooth situation. The kids live the little extras, like tokens for keeping appointments and having clean teeth, good grades, and visiting the dentist. The birthday treat and last year’s pool party! I like how helpful everyone is from the billing staff, to the front desk, the technicians, and the doctors themselves. I definitely recommend them!