Jeff E Moxley DDS PC

Horrible customer/​patient service admin staff review.
We were not the only patients being told they needed to have brought X-​rays or would need additional X-​rays the day of the appointment. Seems like they are not in tune with the patients needs. In this day and age the patients are trying to stay within what insurance covers.
Long story short
1. The girls at the desk are more in tune with eating their breakfast vs greeting patients, no greeting was given.
2. Dr Moxley’s office did not coordinate well with the dentist to insure X-​rays were sent over prior to my daughters bust and we asked them what she needed to bring with her the day of her appointment. We had to drive over to pick up films the day of the appointment yet after getting back they were not the pano X-​rays that they needed. So we drove over from Moxley to the dentist back to the Moxley for no reason. Poor communication between dentist office and oral surgeon.
We asked what my daughter needed for her appointment they said they had everything. We arrive to the appointment and the oral surgeon needed the films. We drove to get films, when we got back to oral surgeon the dentist didn’t take films of what they needed, they had to take new films anyways. So in a nut shell her appointment was late, we were sent to pick up X-​rays from the dentist that didn’t even greet us when we walked in (they were too busy eating at the counter), only to return to the oral surgeon dr Moxley for them to tell us the dentist didn’t take what they needed, and now a pano needs to be done by this time it is 10:45. My daughters appointment was at 10am.
This could have been avoided by better communication between the Dentist and the oral surgeon office on behalf of a mutual client/​customer/​patient. Also the level of customer service behavior is below average and not sure if this is the standard in the health industry but eating in front of customers, not greeting them, having personal conversations should be avoided or kept at a lower tone so the clients do not over hear them. More focus on preparing the admin side of the appointments would provide a better experience and referral from you patients. I will be calling my insurance to also provide feedback.

Dr Moxley was great and fast! His nurses were so kind and helped ease my anxiety with reassuring me that everything was going to be fine. They even brought me a blanket because I was cold while I was waiting in the chair for the numbing to set in. The hardest part were a couple of shots in my mouth to numb the area. Then he came in and gave it a little push one way then the other way and he said that’s it, you’re done. In less that 45 seconds it was out and I didn’t feel a thing as far as pain, just a little pressure and that was it! I was worried it wasn’t numb enough but I was wrong. I asked to keep my tooth as a souvenir and he let me. Pretty crazy how deep, long and heavy your wisdom teeth are. Definitely recommending this office to my family and friends. Thank you Dr Moxley and staff! Victoria F

My daughter needed 3 wisdom teeth removed, they got me in within a week, they were professional and the Dr. moxley went over everything, the nurses were nice. Made us feel at ease, within moment of her being put under general anesthesia she was done 10 minutes. They gave me the instructions and it’s been 24 hours she’s great the doctor gave me his cell number to call for any kind of concern after office hours. Overall good experience considering.

We waited for 2 hours for my daughter to be called in. Appt was at 10 and we were not called in until just before 12. People were everywhere. There were at least 6 children and 1 adult sitting on the floor and 3 adults standing against the walls. No water, no snacks, not even a Keurig machine and they do not allow you to leave if you are a driver.

Dr. Moxley extracted my oldest daughter’s wisdom teeth and did implants for my mom. There’s no one out there that will provide you with greater patient care than Dr. Moxley.
Beyond his professional expertise, you can be certain you will be provided with outstanding customer service, and receive caring and courteous treatment from both him and his office staff.
A doctor should always care about the well being of their patient, but not all do. I can truly say that Dr. Moxley does care, he treats you like family, he goes above and beyond the necessary and you will not be disappointed with your medical care and treatment with his office.
Five + stars, in my opinion.

I went in for wisdom teeth removal. I can’t say how happy I was with this experience. Wait time was about an hr but worth it. The nurse was super friendly & Dr Moxley was casual and comforting. Very quick and no big deal. I’ll be referring him to everyone I know who needs oral surgery!

I was refer to this office for emergency my wisdom teeth since January. My thresh been hurting I couldn’t eat sleep or lower my fevers. When I went in look decent and clean the assistants smile and were nice the doctor total professional .
So I left with my information submitted so my insurance can approve it.
I been constantly calling because wisdom pain nobody can be waiting in pain
It’s going to be May now and still can have my paper work submitted the right way.
Today was the last strike Giselle the assistant scream at me over the phone and got into I’m right your wrong attitude such unprofessional screaming at me who do you think you are !
So from overwhelm patience now just some annoying wrong customer who cannot be attended properly I ask to speak to the supervisor dr and was just transfer to a voicemail
Giselle the assistant you owe me an apology for screaming at me i am waiting for a more professional call to respect me and tell me my paper work been done correctly
Because my insurance called directly and were told that they submitted it like they been telling me but it been months if calling back and forth on my insurance I get apologies and best wishes but on the dentist office that told me months later that it didn’t go thru after my insurance told me now Gisele is saying that it is not on their behalf and it is nothing to do with them hello I accept one time but second, third fourth and still can’t get my paper work correctly is not fair I’m aggravated tire and now I have to put up with scream now that I cannot take some unprofessional screaming at me girl of back go school and re read respect to patience.

I cannot speak highly enough of Dr. Moxley and his entire team. I was admitted to UMC as a trauma patient with 5 mandible fractures and my front tooth knocked out. Moxley was my assigned surgeon and I am so grateful!
He is the most professional and careful doctor I’ve ever been to. He is a sincere person and truly loves his job. And his entire staff always greets me with a smile and makes me feel comfortable.
Since my accident I’ve been to several dental specialists (dentists, ortho, and perio) and every other doctor and even assistants that I’ve told Moxley is my surgeon just rave about him, too. He is a very highly respected and experienced surgeon and I can certainly see why.

My son had an appointment at 8:30 am for wisdom teeth extraction. We arrived at appointment at 8:25am. However the waiting room was packed clearly indicating that many other patients also had 8:30 appointments. We waited in the waiting room for 45 minutes then were brought to consult room to review procedure then back to waiting room again. Felt pretty good that it was almost our turn. However epic scheduling fail on dr Moxleys staff. This time we waited 2 hours until my son was called in. So in total it took 2 hours and 45 minutes after scheduled appointment time to just get back into dentists chair. I understand that sometimes procedures can take longer than expected. But I am paying for a service and this wait isn’t acceptable. Sadly I will not refer to this dentist even though he was very good due to his scheduling problems. My time is just as important as his and his staff.

AWSOME AWSOME AWSOME I was scarrrrreeeedddd to death and the nurses calmed me down I remember dr. moxley talkin to me next thing I knew I was on my way home they are wonderful treat you like family …

I just walked out of his office. Above and beyond! Best staff, best doctor EVER! Thank you, thank you, thank you!

I an 4 months pregnant, and a tooth pulled by Dr. Moxley 2 days ago… I must say he was the most professional, kind dentist I’ve ever met. I had a lot of anxiety about the procedure, he was so patient with me, and understanding. He also did a great job! Still in normal pain from having it pulled but he had my tooth out within a minute. Staff and assistant were also very nice. Would highly recommend this dentist. I know a lot of times when you read reviews on Unilocal you have to wonder if it is a friend of the doctor, nope I just met him for the first time, I was so impressed I had to write a review.

I came to Dr. moxley’s office after I was referred from another dentist. Every single person I came in contact with at his office was extremely nice! Dr. Moxley explained everything that needed to be done and he and his staff took car of me quickly and efficiently. The previous doctor I had seen told me I would have to have an incision in my gum to remove to tooth but it wasn’t necessary at all. Kudos to Jeff Moxley for not putting me through unnecessary pain and a costly procedure. I will definitely recommend to anyone.

Dr. Moxley removed all of my wisdom teeth in 10 minutes. I was not under general anesthesia, because I chose local for the experience. This doctor’s middle name is «E» for «Efficient».

Dr. Moxley is the worse oral surgeon in the valley. He did not do the proper surgery on my jaw (otherwise known as orthognathic surgery) and then he acted strange at follow up appointments like I was going to sue him (which I probably should have pursued). I cannot stress enough that there are actually good oral surgeons in this town and Mr. Moxley is definitely not one of them. The office staff is also questionable at best. I wouldn’t recommend going to him for even a simple tooth extraction. Please do your homework, I wish I had.

I ended up at Dr. Moxley’s office in terrible pain due to an impacted wisdom tooth. When I informed the office of my extreme pain, they scheduled the extraction for the next morning which was a godsend (thank you!). Once at the office, the staff was very kind to me as they could see I was in pain, and Dr. Moxley was very thorough in his explanation of what needed to be done. Next thing I know, I’m very quickly in a sedation dentistry chair, being calmed by the staff (totally in tears, I’m terrified of general anesthesia) who engaged me in conversation to the point I didn’t know I was «going under» and then picked it right up as I awoke so I didn’t even notice it was over until they told me it was!
The entire experience would have been 5-​stars except that I had my surgery on a Friday, so when the pain medication made me incredibly ill, I called the «afterhours» number (Dr. Moxley said it was his cell phone) and between bouts of dry heaves left him a polite message to please call me back. He didn’t, but luckily I didn’t give myself dry socket. I did have to endure serious pain because I was afraid of taking the meds, however.
I still have to get the other 3 impacted wisdom teeth removed, and I will definitely use Dr. Moxley and his «Moxley Crew» again, but I will schedule it earlier in the week — just in case.

This office claimed to be in network providers for a dental PPO, but they actually weren’t. I verified this with the office several times and each time they claimed to be an in network provider. They ultimately sent me a bill for $ 400 because they weren’t a participating provider. I called the office manager to try to work something out, she gave me a ridiculous «deal» and threatened to ruin my credit. Save yourself the hassle. Go find someone honest and honorable.