iFocus Vision Center

They do not have state of the art equipment and they do not have the lab. The frames are send to an outside place that does a lousy job. The optometrist Velasco and optician Kim are very unprofessional and rude. Their selection of frames is small and they look like left overs from previous years. I wish, I read all the reviews before I went there. Every bad reviewer was absolutely right. I recommend Walmart where they do great job with 100% guarantied satisfaction.

Very good service! I was very pleased with the process. I was in need of both glasses and contact lenses and my prescription is really high. They took the time to prescribe, order and try me with different types of contacts, with correspondent tests each time. I was able to choose from different brands and materials of contacts. That, for me, raised the bar.
I must say that Dr. Velasco’s knowledge and explanation of the process left me with the feeling that I was in good hands. I used to visit an ophthalmologist for my prescriptions due to the fact that my vision is bad and wanted to ensure that I had the best, but honestly Dr. Velasco was able to talk about issues and in depth conversations that I thought only An ophthalmologist was able to engage… Boy was I wrong!
Go there… you won’t regret it. I brought my entire family for a check up after my first visit, same exceptional service.

Amazing team of People! They were helpful and very nice. Dr. Velasco is very knowledgeable and she checks everything! When there is a question, she seems to always know the answer.
I will always recommend her for an optometrist in Vegas.

Just moved back to Vegas a couple months ago and needed to find a good optometrist. I found Dr Velasco on Unilocal & found her very helpful! She broke down what was going on with my eyes and helped me find the best choices for contacts and solutions!

Having visited a few Optometrists in LV, I know about long waiting times, dirty facilities and in-​efficient front-​office operations.
I have finally found an optometrist that changes all that!
Dr. Velasco is smart, efficient, friendly and fast. Facilities are modern, clean, inviting and easy to get to, right off 215.
The front office is well staffed & friendly, and most importantly: they will fight for you if you have insurance and your needs are a little unusual, as was my case.
Highly recommended. 5 stars

After doing my research, I opted to have my eye exam done at Ifocus Vision Center. All I have to say is Ifocus Vision Center is Excellence all around! Dr. Velasco and her staff are very friendly and caring! I was highly impressed with their treatment and the fact that Dr. Velasco runs on times is amazing! So, to that Unilocaler who said she was late that’s their office policy and maybe you should’ve have left sooner. I value my time and respect an office who runs on time! Back to my experience, I went in with my family and we were all impressed with the way Dr. Velasco takes the time to get to know her patients and she was personable through the whole examination. Both my parents were able to get their glasses and received them sooner than they anticipated, and I was able to get my contact lenses the same day! The staff takes the time to get to know the patients as well as offer the best service when selecting frames! The office is state of the art and filling out paperwork is such a breeze because everything can be taken care of online, and you sign a form when you check in (Quick process).
To summarize, IFocus Vision Center goes above and beyond for their patients, making sure that you walk away feeling confident and happy with your experience. I’m happy that I selected IFocus Vision Center and overlooked the other bad reviews (I completely disagree). I refer all my friends and family to Dr. Velasco, this is a one stop shop and you won’t be disappointed!!!

Just know that if you are 10 minutes late the staff cares less. Drove in from Pahrump and hit really bad traffic. My 2 hours didn’t matter. Never even made it into the office and never will. I was in the parking lot 10 minutes late… really, I guess stuff never happens to I focus.

Dr. Velasco and her staff are wonderful! Everyone was very friendly and welcoming. Dr. Velasco was extremely thorough with my exam and took the time to explain every step to me. I have never had such personal care with an Optometrist before. I will be scheduling appointments for my hubby and kids soon.

Such an amazing Vision center! The staff is super friendly and knowledgeable. The glasses options that they have are great and a good range of prices. Dr. Velasco is awesome, super friendly and efficient in her exams for both glasses and contacts.
I had a few issues with my glasses and the staff was able to take care of the problems right away and it was hassle free! I love going here and bummed that I only get to see them once a year. Looking forward to my next appointment!

Dr. Velasco is a master of her craft! Not only was she friendly but very knowledgeable in her field and thorough in the examination. Very impressed with the quality in service with her and the staff! Quite a drive for me to get here but definitely well worth it. Highly recommend!

Dr. Velasco is amazing! I am so glad I found this place.
The office is super cute and modern, making appointments are easy as they are very flexible, and they are affordable.
Dr. Velasco was very knowledgeable and helpful with giving me advice for my eyes and what kind of contact lenses to try. She gave me 3 different brands to take home and try before purchasing which was something I have never had an eye doctor let me know and it made a huge difference in determining what worked best for me.
My favorite thing about my experience here was just how friendly Dr. Velasco was… I felt like I was meeting with a friend rather than a doctor. I am terrified of going to the optometrist. (I realize this is insane) but even with my ridiculous fear, I was comfortable in this office and with this doctor.
I highly recommend this optometrist if you are in Las Vegas.

First eye exam here with my hubby! Let me tell you from the booking the appointment with Michelle to seeing Dr. Velasco. They were all so wonderful.
I love everything about this place! You guys are so awesome!
Looking for a great optometrist? Look no further.

The screw from my glasses for the wing fell out. My regular place wouldn’t fix them. I called iFocus and I told them I was not a customer of theirs and I explained the problem. iFocus told me to come in and they would fix my glasses for me.
I go in, they repaired my glasses for free. I offered to pay them and they didn’t want to charge me.
The staff their was EXTREMELY nice and the layout was very impressive.
I will be transferring all of my records to iFocus and will be doing my business with them.
Thank you very much!

IFocus Vision exceeded my expectations, they deserve more than 5 stars!
I had an amazing experience at IFocus Vision. The staff was very welcoming, attentive, and professional! The place has a very clean, modern, and friendly environment. There was none of the high– pressure sales feel.
Dr. Velasco was very thorough, patient, and answered all my questions. She has a wonderful bedside manner, and very educated. I came in for an exam and to update my contact lens prescription. Overall, I had a very comprehensive exam, which included retinal photos, and she reviewed the results with me immediately. I did not have to wait at to be seen, and the entire experience was very efficient!
To top it off, the frame and lens prices are so affordable, and the staff explained to me in details what my insurance covers, and didn’t pressure me into purchasing name brand frames.
If you need glasses or contacts, you need to visit Dr. Velasco, you will not be disappointed!

I’ve been seeing Dr. Velasco from the offices opening and think she’s just sensational! I love the office and staff as well as they’re always very acommodating and friendly.
For instance, I’ve been in with no appointment just because I needed an adjustment on my glasses… Not a problem! Just love the convenience!
I highly recommend taking care of all of your vision needs wit! h Dr. Velasco!

Dr Velasco was great with my twin boys. She is kind, compassionate & has a very gentle touch. All of our exams were very thorough.
The office staff is amazing! Dana & Brianna have been so helpful!
Kim helped us choose frames that fit just right. One of my son’s glasses were delayed because Kim & Dr. Velasco noticed a minor imperfection with the prescription. I had no problem waiting a few more days because I knew his glasses would be perfect. We picked them up yesterday & we couldn’t be happier!
We’ve found our new family eye doctor!

iFocus is like one of those places you see in the old mafia movies with the old social clubs that are a cool place to hang out. If you miss showing up for one day, then you’re years behind. Well, I think you can catch the idea that if you haven’t been here to visit Dr. Velasco, then you have missed out all your life on that gentle touch when it comes to your most valuable asset — your vision.
When you walk into there establishment, you feel as if you’re in tranquility because the essence is made to make you feel comfortable. On top of that Dr. Velasco remembered me even though I was a bad boy and hadn’t seen her in almost 3 years, oops! Key component to any medical business, that soft gentle approach and remembering patients. This place smothers you with it as if you don’t live in Las Vegas and made a visit to the South and got southern hospitality.
The staff treated me with the utmost respect and were super sweet. I tell you, there is just no reason to see any other eye doctor when you’re treated like family. Where I come from we say «A la familia!» Don’t be a fool and go see iFocus already. You won’t regret finding your next family eye doctor.

This place is awesome.
I am not a patient of theirs; yet, they treated me with respect and dignity, and assisted in solving my particular issue (which was a critically urgent need for contact lenses, if you just need to know).
First things first, we gotta get there:
Location
It is located in the Sweet Tomatoes/Sammy’s Woodfired Pizza/​Five Guys anchored strip mall. Sorta hard to find because the entrance is on the backside of Five Guys, and one must take an elevator to the second floor. (Sorry those with sursumdeorsumphobia; I found no stairs.)
Secondly, the customer service:
Over the phone
Ultimately helpful, understanding of my dilemma, and willing to go the extra kilometre. The sympathetic woman over the phone assured me that they had my brand and size as samples so that I could immediately begin to see again, as opposed to waiting until an order was placed and delivered.
In person
It was different front desk personnel that received me when I arrived. She was likewise professional (in comparison to the lady over the phone) and after recording my order: went to the back to find my lenses so I could see properly again. Naturally, they would not accept remittance for the samples; but, offered them as a courtesy as a customer.
Lastly, the optometrist:
N/​A
I did not see the optometrist, but she seemed pleasant enough engaging with patients while I was there in the lobby.
Definitely an establishment I would recommend if you are in need of contact lenses and do not wish to purchase online or do have the time to wait for an order to be delivered from an online purchase.

One of the very few 5-​star ratings I have given, and now I am changing it to a 3-​star rating.
Most of the office staff is new and it’s just not the same there, especially without Sarah. Dr. Velasco herself doesn’t even remember my name now and some of her new hires aren’t even aware of the lifetime free refills on cleaner solution.
Lack of space may be one of their major issues, but the selection of frames is very limited, to say the least. Plus, for whatever reason, she refuses to carry top brands such as Polo. They claim this is because their supplier does not carry it.
Well then, get a new supplier Dr. V — your current one is carrying some low end designer frames that are way overpriced given their abysmal quality.

I was referred to this office by my daughters Opthomologist. She sent us here because my daughter needed her bifocal lens set high, and she has always been pleased with their lab. I checked their website, and there is a deal for a complete set of glasses for $ 49 and $ 59 depending on the lens material. Awesome. Except…
When I called to see about coming in (since this office is across town), I was told the only special they have is a low vision special, which is a complete pair for $ 89. Lucky (or unlucky) enough, my daughter is low vision, with several eye issues including macular degeneration. $ 89 seems like a great price for a complete pair, especially for folks who need specialty lenses (one would assume most low vision individuals have decent prescription).
The rep that I spoke to said they were full on appointments, but the best time to walk in was around 2:00 pm. I had to head over a bit early (again, it was across town and my oldest daughter had to be picked up from school by 3:00), and arrived around 1:15. The office girl was apparently just heading out to lunch, but was friendly enough to offer to stay and help us until the other girl came back from lunch. It would have been helpful to have been told the office was closed for lunch when I had originally called.
Eventually, I was told that my daughters astigmatism was too high (2.25 and 2.5, which is moderate astigmatism, nothing too dramatic) and also that her bifocal lens was not included (which I expected). I was quoted $ 200 for one set of glasses, and the woman told me they charge extra for higher diopter lenses (which I have never been charged for).
Overall, the staff was less than helpful and I felt like the special I was quoted was not true. The selection of children’s frames was not spectacular, and I left upset that I had driven across town for nothing. I will not be using this shop again.