Hong Kong Cafe At The Palazzo

Well wish I had read the Unilocal reviews before I walked in, first they seat everyone way in the back so when you peak in place is a ghost town. Service is slow and stuck up. Food was ok but way over priced and tiny portions. Would not eat there again. 3 people at the entry counter when we left and not one could say anything. Simple thanks for coming would have been nice. Lastly no hot sauce on the table asked for some fried chile in oil, got a deer in headlight stare back, they had no clue what I meant, first brought me dish of oil, then hot sauce at that point I gave up.
Every Chinese place I have ever been has it on the table.
Will not be back.

Horrible service. I went in for lunch on a Sunday. 5 wait staff and 5 tables occupied. I order a cold cucumber salad and edamame. Somehow the whole process still took forever.

First time here n don’t think I’ll coming back. Too expensive, food doesn’t tasted like any thing that I experienced (Asian food!)

Feels like cafeteria seting, food average at best. Menu looked interesting but don’t be influenced by any of the beautiful pictures on website or in room brochure. Will not go back.

I was really hungry late at night when I decide to stop by this Resturant and give it a try. The food here is super over priced and it only tastes mediocre. The reason I gave it two stars instead of one is because the food came out really fast.

Terrible service!
This was my second time here, last time the pork buns were soggy and wet, so this time I did not order them.
The only reason I tried the restaurant was my craving for Chinese food, and every other restaurant in the Venetian/​Palazzo is exceptional.
I waited about 10 min for a table. There were open tables, but no hostess to seat us, and there was a sign to ‘please wait to be seated ‘
When I did get seated, no one came over to take a drink order, nor food. I was seated in the middle of the restaurant and I had to flag someone down! I finally ordered, and waited, and waited. People that came in after me, we’re getting food (some of the items I ordered) and I still had nothing. I noticed the wait staff was giving food to the wrong table, I asked for an update from a hostess, she said she would look into it and never got back to me.
Finally after waiting 50 min for food, I approached the hostess again and told her I was leaving, and all she could do is apologize.
I will not go back.

This is over price Hong Kong food… Ladies and Gents please take the time and just head to Chinatown. You will get more bang for your buck and more portions also. The best thing to get here is a glass of water. Wait they might even charge you for that. J/​K.
Pinapple Bun — To die for. Must eat when it’s hot. Just when it comes out. $ 7 for 2 pieces!
Durian Pastry — Not bad to be honest. $ 7 for 3 pieces!
Hai Gow — Not bad — Overpriced! $ 2 per piece. On four pieces. Do the math!
Shui Mei — Not bad — Overpriced! $ 2 per piece. On four pieces. Do the math!
Milk Boba Tea — Was Okay — $ 7.95 need to say more?
Pork Belly — Standard and again over priced. $ 15 plus!
Fish Ball Curry — Not bad. Over priced. $ 15 plus!
Beef Tongue — Not bad. Over priced. $ 15 plus!
Pork Chop Bun Sandwich — Over $ 10 I believe. Comes with fries. Not bad to be honest.
3 Star Plate — $ 29 Damn! Seriously! Tofu was cold. Roast Duck and Charsui was okay! Oh BTW does not come with rice. Will cost you an extra $ 3.
Need I say more? Unless your rich and don’t care about money this is place for you. The plus side is that there usually is no wait and the desserts were good.

So, I’m in Vegas for CES 2016 and decided to try this out. Didn’t expect much but then again, I didn’t expect the food in this place to be this awful. They have an Asian staff who actually speak Cantonese so I had hopes… which were brutally dashed. I ordered the Jellyfish appetizer and the Siu Mai. Both were barely decent but were somewhat passable.
Then I decided to try the «Singapore Laksa.» To say that this dish sucks is to insult the whole concept of suckitude. Okay, it had a halved (!!!) fish ball floating in it along with half a boiled egg, some dried tofu and a couple of shrimp but the soup, the key to a Singapore Laksa, tasted as if somebody had watered it down to colored dishwater, it was so thin and flavorless. The richness normal to a Singapore Laksa was so beyond totally absent as to be positively ghostly. Instead of the normal spiciness from the curry and chili along with richness that is imparted by the coconut milk that is characteristic of a Singapore Laksa, this was so bland that it wasn’t even salty enough, something that even adding two Chinese soup spoon’s worth of soy sauce couldn’t remedy. Just doing a Google search, I came up with multiple recipes for this but what they served bore no resemblance to the real thing. Not even close. Not even by a country mile. I gave up halfway through and ordered a Singapore-​style Hainanese Chicken Rice thinking that it’s pretty hard to mess that up.
What a mistake! What arrived was a disaster. The chicken tasted wrong, even less tasty than a standard Hong Kong poached chicken. One of the reasons being that it had not been brushed in sesame oil after being poached, a prime requirement for a classic Singapore-​style Hainanese Chicken. And the rice, which should’ve been heavily boiled in chicken stock, tasted like they boiled it to the point of what the Italians call «al dente» and came out translucent instead of white… Hello, «al dente» may be good for Italian pasta but where rice is concerned, it doesn’t work. This is not a variation on risotto sans cream sauce. No, no, no. Then the sauces… oh my god… what utter abominations. Firstly, a chili sauce that was missing the garlic that is standard for this dish and just plain wrong. Chili sauce, for the uninitiated, is not interchangeable. Hainanese Chicken Rice done Singapore style, as this was trying to emulate, has a very distinctive chili sauce. You *CANNOT* just throw in any old chili sauce to accompany the dish. Secondly, and most egregiously, the black dipping sauce in a proper Hainanese Chicken Rice is basically thick black sweet soy mixed with thin regular black soy. It is *NOT* and has never been Oyster Sauce being passed off as «Gelled Soy Sauce» (after living for over 20 years in Singapore, I know Oyster Sauce when I taste it, thank you very much – it is *THAT* distinctive)! The only sauce they got right was the grated ginger sauce (but you’d have to be an outright clod to screw up grating ginger and sticking it in oil!) To call this «Hainanese Chicken Rice» is a beyond bovine manure. No way in Hell does it even come remotely close to what they’re trying to do! Whomever is in the kitchen here has no clue what Singapore/​Malaysian food is and should just stop trying. Or get a better recipe book instead of just tossing a bunch of ingredients together and hoping that nobody would notice the drastic differences. Having these dishes on the menu is an insult to the cuisine.
The only things that were decent were the beverages but then considering how easy it is to make Thai Iced Tea from a mix or poured out of a commercially prepared container, it’s a no-​brainer. Or, in this case, a no-​talent-​required job.
Service was good and attentive. I know the front of the house is not responsible for what the back of the house throws up (!!!) and tries to pass off as «cuisine» but perhaps they should just stick to the food this place is eponymously named after and not try to attempt cuisine that they obviously have no clue about.

Went to Palazzo and was shocked to find that Zine had closed and this placed opened in its place. Apparently they renovated it (maybe a slight make over) but it still looks roughly the same. We went and had a late night (1am) meal and found the place empty.
Ambiance: Brightly lit and decent décor. The restaurant appears more open than before. Like I mentioned, pretty empty at 1am.
Service: Since we were the only one there, it was pretty good. Hostess explained the menu and stated that 75% of Zine’s menu was the same. The rest was a new asian/​hongkong/​fusion type of offering. Waiter came right away and took our drink orders. Food came out quite fast. Overall, service was decent.
Food: We went with the basic fried rice, a crispy egg noodle, and a wonton soup. The soup wasn’t terribly hot (one of my pet peeves) but had decent flavor. The crispy noodle was something that I had never had and I thought it was interesting. I would probably order the pan fried noodles or chow mein next time. The fried rice was on point. Good flavor and lots of meat.
Value: Because it is located in Palazzo, this place is terribly over priced. Almost $ 20 for fried rice is a terrible rip off. But hey, when you need or want food at 1am, you can’t be choosy.

I’d give this 3.5 stars. Service was attentive and speedy. If you’re vegan, you can get their rice rolls plain with house sauce. House sauce is basically just a palette of 3 sauces: sesame (yum), sriracha (if you like spicy), and hoisin (don’t eat this if you’re vegan). I liked the rice rolls just fine, but we’re from the Bay Area, and it’s still not as good as Cooking Papa’s! My parents seemed to enjoy the leung mein wong the best, and my husband said the chicken rice was good too. Dad said the «Macau-​styled» BBQ was nothing to write home about. Overall a very solidly average experience food-​wise. Environment was pretty and clean though because hey, it’s the Palazzo!

This is the first Hong Kong style café food in Las Vegas how exciting!!! I usually have to drive to California for my pineapple butter buns.
Service & food were great. My family & I were immediately greeted by the hostess and seated right away. We ordered quite a few dishes pork & bean sprout fried noodles, egg white & shrimp chow fun, baked pork chop rice, siu lung boa & pork chop bun. For dessert we had eggtarts, taro boba & traditional HK style milk tea. Yummmmy!!! We will definitely be back again.

The milk tea was good. I also had a rice roll with XO sauce n baked pork loin with spaghetti that was really good too.

The walnut shrimp is probably the best I’ve had at any Chinese restaurant. The milk tea was also good, but not really out of the ordinary. I also had a rice roll with XO sauce that was really good. I don’t think I’ve had the same thing at any other Chinese restaurant, so I don’t know how it compares, but it was good nonetheless. I would recommend any or all of these items.
The service was all pretty good. I saw some other commenters saying that they felt Chinese customers were getting treated better than white customers, but I’m white and didn’t feel any different in the way I was treated. Maybe not all of the staff has great English, but the hostesses and servers all seemed pretty fluent, if not native speakers. Either way, they all seemed like they were doing their best to provide good service regardless of who the customer was.
Overall, it was a pretty good dining experience. It was a little bit on the pricey side for what you get, so I don’t feel justified giving it five stars, but that’s most likely because it’s on the Strip, so I’m not going to rate them too low, either.

This is the new and improved Zine from before with most of the same menu items from Zine (dim sum items, Mongolian beef, walnut shrimp, ect) and many new items to die for.
My favorite dish is the truffle chicken breast on baked pasta wth cream sauce. Aside from the pasta dish, the clay pot rice dishes are to die for! Te dish comes in authentic clay pots and is mixed right at your table before serving. My favorite part of this dish is the crispy rice parts.
Hong Kong café also offers new drinks like Hong Kong style milk tea (served both hot and cold), lemon Hong Kong tea, blended taro drink, and also macha milk tea (most served with boba!). I’m very glad to have finally find a place on the strip that serves boba.
With the amazing food, the staff is also equally amazing in helping you decide on what to eat and providing outstanding service.
Take some time and give this place a try!

Yes, this used to be Zine. Yes, the menu is practically the same but they also added some new Hong Kong café inspired items. And yes, their re-​grand opening was Nov 25^th.
Majority of the reviews before mine mentioned about the service… or lack of. Shame on you if you knew they just opened less than a week ago and you still rate them harshly. The environment, procedures are still new to the waiters, waitresses, bus boys, hostess, kitchen crew… etc. They’re still trying to get the hang of things. I’m sure you weren’t «perfect» the first few weeks… heck, even the first month coming into your new job. Cut them some slack. If service still «suck» months later… then I would understand your concern.
We came for dinner on a Monday night. We ordered an appetizer sampler to share. It comes with dumplings, shui mai, egg rolls and shrimp tempura. (2 pieces each). For my entrée, I got phở and my boyfriend got a small cup of wonton soup and Singapore style vermicelli. Food was delicious and authentic. Only gripe I had was our food didn’t come out very hot. The vermicelli was lukewarm. We simply asked our waiter to make it hotter. He came back within 3 minutes and it was pippin hot… steam coming out of the noodles and all.
The prices are on the higher side… but what can we expect? They ARE located on the strip in a high-​end hotel after all. On the strip=strip prices. No surprises there. If you really can’t bite the bullet and pay $ 16.95 for a big bowl of phở… then I suggest you drive down to Chinatown.

It’s Thanksgiving day; what am I thankful for? Not the decision to stop at the Hong Kong Café for lunch!
For those of you familiar with dining at the Palazzo and Venetian, this is merely a rebranded Zine restaurant. The interior is a bit different but the menu is mostly the same, with some Hong Kong items added. I was all about that Vietnamese Satay soup; they don’t do it with oxtail anymore, only with Filet. Whatever, it’s super good. We were also excited about getting some Fried Fish Balls with Curry. Were is the important term here.
Service was hideously bad! Sat there for a good 15 minutes before our server deigned to come over to ask if we’d like something to drink. It took another good 15 minutes before he came back to see if we wanted to order food. Here’s the worst part: they weren’t that busy and I saw our same server go to three different tables that were not full of white people. I hate calling this kind of stuff out, but, no lie, he went to a table near us 5 times in the interim between me asking for water and me being able to order food. We had 4 white people; they were 4 Asian people. Perhaps they were also ‘important’ or ‘high rollers’ or whatever; at the end of the day, our money is the same and you, sir, are a shitty waiter.
We finally ordered our food and our waiter, when he comes back to confirm our order, asks if I ordered the Edamame. I say no, no edamame. Fried Fish Balls with Curry. He says, «The curry sauce is spicy.» In my mind: «I doubt it…» Out loud: «Yes, I know. I like it spicy. Extra if you can.» He says, ok and leaves. It’s a good 15+ minutes until I can flag someone else down to refill our water and try to order a beer. It’s Vegas! It’s been close to an hour and I have no food and no drinks. WTF!!!
Food finally comes on the trolley cart and our nice, but totally clueless food runner does not have the Fish Balls, the Kim Chee, or any bowls and spoons for my soup. We explain this to her. She comes back a few minutes later with bowls; that is all. While waiting, we try some of the soup with the chopsticks (we would use them the whole time, but Jim G’s mom and friend are with us; they need spoons). The soup is super cold; the noodles are a congealed mess underneath the film that has developed on the top. The clueless food runner brings the Fish Balls. They are cold and flavorless. We have totally had enough.
Jim G. goes to find a manager and it even took a good 5+ minutes for her to come by! Michelle, the manager, had the perfect attitude from the beginning. She was apologetic and wanted to replace everything we had. Unfortunately, we were at the point where we didn’t want to patronize their establishment in any way. She gladly offered to pay for the two beers we had, plus the food we ordered. She didn’t feel the need to offer to pay for our dining companions’ food. Now, they claimed that their food was fine; but, considering the way the afternoon unfolded, everyone was uncomfortable, and, even with food that is ‘fine,’ no one dined well. It would’ve been an even more generous gesture to pick up the whole bill. And, our clueless waiter continued to check on the nearby table of non-​white people. When he came back to us, he had the gall to ask if we needed something else! We hadn’t seen him in more than 40 minutes and the manager had already been by a few times.
Jim G. and I walked out having had a beer and a few bites of Kim Chee. With all the options at The Palazzo/​Venetian complex, you can be sure that we will never waste any of our time at this dining establishment. When the food is made well and the servers deign to pay you any attention, you might have a nice time here. If not, then why pay top dollar to be treated like shit? No thanks.

This restaurant is run by a bunch morons. Don’t expect any services.
The front deak women didn’t know how to take customer names and put them on a waiting list. Asked us three times who I am every time I asked her something.
Sat down for 10 minutes and no services at all.
Then wrong dishes kept being delivered to our table.
Waited half hour only two of the three dishes were delivered. No. 3 is missing for the entire night.

Hong Kong Café at Palazzo deserves 5 stars. Not only does their food deserves 5 stars their service is world class.
I was looking forward to the opening of Hong Kong Café. It exceeded my expectations. I was also pleased to see so many familiar faces from Zine. In contrast to the more formal Zine, HK café has a casual and contemporary atmosphere.
I was a frequent diner when this restaurant was Zine. I was disappointed when it closed because I enjoyed the food, service and ambience. Some of my favorite dishes from Zine were available on the menu. The beef tenderloin with garlic flakes is melt in your mouth good. The dim sum is delicious.
This is where the Asian high rollers wine and dine. If you want to eat world class Hong Kong cuisine and be treated like VIP. Dine at Hong Kong café.

We stopped by for dinner on a Wednesday evening. It was supposedly opening night, but it wasn’t busy. We were greeted and seated promptly by a friendly hostess.
The café is contemporary and comfortable. Not particularly Hong Kong-​ish, but not a big deal.
The service is very friendly and very accommodating. We noticed servers capable of speaking Cantonese as well as Mandarin. Very useful for Chinese customers.
The food selection is pleasingly diverse. Most truly are dishes you’d find in western and Chinese style Hong Kong restaurants.
Overall the food was very well-​prepared with excellent ingredients. But none of the dishes we ordered can be said to have been particularly amazing, which is something you want when paying the prices they are asking.
So Hong Kong Café’s food value is somewhat mediocre, but the service and overall experience is definitely above average. You’ll have a very good meal, as long as you can afford it.

Wow, haven’t had such bad service for quite some time!
When this restaurant used to be Zine we never received bad service but it was also never the best. The service at Hong Kong café takes it to a new low. Our waiter was lost, except for certain tables that weren’t white. They received their food and multiple returns to their table before we ever got our food. Some of the food finally arrived, missing half our dishes. Oh, it gets better, the food was cold.
I complained to a manager and she was extremely nice and apologetic. Too little, too late. Beware.