Heritage Mortuary

My father passed unexpectedly leaving my sister and I to pay for his funeral costs. A friend referred this place to us. My sister spoke with Tyrone and was told the price of a service, with recording included was $ 400. We were overjoyed because funeral costs are outrageous and it was all my sister and I could really afford. That joy turned to massive irritation shortly the next day.
From the first meeting, we felt like our business wasn’t valued, our emotional state wasn’t taken into account, and like our time and money weren’t respected. Upon meeting set up, we were told to meet Tyrone at the mortuary at 9:00 am. When we arrived, the establishment was just opening and we asked the staff, who was friendly at first yet clueless about the meeting, what time Tyrone was expected since he had not answered our phone call. When the staff placed the call eh mysteriously found the time to answer and gave them no ETA just «I am on my way». He finally arrived at 9:35 with no apology, explanation or even salutation for that matter. We get into the room and he was silent, so I had to open up the conversation and let them know that this was going to just be a ceremony and we had already chosen another place to get him cremated, McDurmott, which was affordable, respectful and helpful. He scoffed at us and said «Oh Jesus» under his breath. Condescending much? Then he told us that we had to deposit half and it would be put on the calendar. We asked besides the deposit was there anything else we had to do and were told no, the other half would be collected after the funeral. That same day my sister talked to the receptionist and brought the deposit. She was told that she was put on the calendar. Fast forward to the day of the funeral. When we arrive Tyrone states, «Oh you’re here. We were going to book the date for another family because we didn’t hear from you on Friday». Say what? Even if that were so, although you gave no instruction, we were there, with flowers and family in toe, save it!
What is worse is that on the day of the service, the staff was completely unhelpful. They acted like it was a chore to show where the music station was, they didn’t record the service like they lied and said, and to make matters worse, Tyrone sat in on the last ten minutes *while texting on his phone the whole time* and waited to collect the money. When we asked him to take a picture of the family, yet again he acted like it was a chore. Never again! This place will make a terrible tragedy worse. They are unprofessional with terrible customer service.

From the moment we were calling around looking for a crematorium, Heritage Mortuary proved to be the best and most compassionate. My sisters and myself recently lost our mother and my sister lost a daughter in a hit and run. We had a very short amount of time to find a funeral home/​crematorium and out of all of the ones that we called (30+), Heritage treated us and our loved ones with respect and showed us compassion. They were able to accommodate our needs down to the matching coffins for my mother and my niece. They even allowed us to host the viewing at their facility. Through out the process, the staff, especially Regina, helped us every way imaginable and treated us with compassion. We have nothing but good things to say about Heritage Mortuary and will highly recommend them.

This establishment is the BEST MORTUARY SERVICE is Las Vegas Nevada. I can say when my family needed them the most they were there in the last hours for our service. Willing to drive out to our service and hand deliver my Grandmother’s program was beyond our expectations. I will be using them for all my mortuary needs. I prey that wont be for a long time but when the time comes they are my first call.