Healthcare Partners

Absolutely terribly run office. I scheduled an appointment for a blood test, showed up early and then after seeing a doctor, not sure why, I was sent back to the waiting room and told it would be 15 to 20 mins. I waited almost 2 hours and was then told it would be another hour or so as they didn’t have me on the schedule when that was the only reason I came in!
I scheduled another appointment and showed up and again was told that they didn’t have me scheduled and I must have called the wrong office when I called the number they gave me during my last visit. I will never refer, or use this office again. Absolutely awful.
Worst doctors office experience I’ve ever had, hands down.

This place is a joke with terrible service. Mess up calling in RX then leave you on hold for over an hour until you are so sick you drive in and then leave you in the waiting room forever. This place is the worst!

Horrible walk-​in care. I was told there were only three people and two providers one hour ago. That’s why I decided to wait. Hour later, I’m told there is still one more. This is not the first time and I’m getting tired of this place. I’m never coming here after this. This is the worst HCPNV office.

I woke up this morning with a puffy, painful and swollen eyelid. I called my regular Dr. who is a physician at another Healthcare Partner office, but he was booked and I needed immediate attention. The receptionist at that office told me that this HCP location is also an Urgent Care and takes walk-​in appointments, and luckily it’s only a mile or so from my house, so off I went.
The clinic is large and very clean. The ladies at the front desk directed me to the «walk in» area which is through a separate door. I checked in with the receptionist who took all my information and then I waited. The thing about quick care and urgent care is they are never quick or urgent! It’s very annoying. The employees were friendly though. One of the nurses was walking around the waiting room asking people if they wanted bottled water which I thought was a nice gesture. Anyway I waited for almost 1.5 hours before being taken back and having my vitals checked, and then back out to the lobby to sit and wait more. Finally they called my name and I went back to a room. Dr. Chen came in almost immediately. He took a look at my eyelid and told me I have an infection, then gave me a couple RX and I was on my way. I saw him for like 5 minutes tops. Now I know why they call it «quick care» haha. I would recommend this clinic if you are in the area and need medical attention.

Not bad: one of the few urgent care places recommended by my insurance, open 24/​7, and near my house. I did not experience the lengthy delays or poor service other reviews reference.
Came in around 6PM on a Friday night, having difficulty breathing. I was in and out in under an hour, received an EKG and spent time discussing my symptoms with the doctor. I appreciated that he did not immediately leap to the prescription pad but seemed to consider it a last resort, which I appreciate– it’s difficult to find that mindset in the medical industry.
Location is clean, they had limited rooms available due to some construction in the building but were able to see me quickly. This center has it’s own dedicated entrance, facing Charleston– go all the way around the building to access it. The main building entrance for the other businesses does not access this one.

This location is clean, quiet and convenient for Peccole Ranch residents. The staff members are for the most part genial, professional and swift. My experience with the doctors, on behalf of my partner and I are the same, professional.
However things change in terms of collecting payments, such as requesting a copayment for fully-​covered doctors visits, receiving bills for said fully-​covered visits. I warn that patients will have to keep a very close eye on their claims if they are not in a HMO. Also expect to call their billing department and persist. I have noticed a trend, of which HealthCarePartners is participating, in which these facilities tag extra services onto doctor visits which are typically not covered or covered only partially. Depending on your coverage level and type of insurance I would visit this location for the doctors and staff but beware of the hidden fees and practices here.

The doctors and nurses are all very nice. The people in the front are also nice. Only thing I did not like was the fact that you can hear other peoples visits. So I was talking quiet. The quest health lady who drew blood got it on the first try, it normally takes everyone else 3 – 6 times. This was my first visit. I didn’t like that there was an intern for the fact that things were scattered but she did a good job. They call on time and blood tests come back quick. So far so good.

I came in here at 2:30pm today. My doctor referred me here since it was short notice. I’ve had these blisters on my left palm for 5 days. They HURT & are really itchy. Not sure what could of caused it haven’t tried any new detergents. Maybe from the day we were at the speedway I touched something with peanut oil from someone’s hands being on the railing. But I always use my right hand for everything. Weird how it’s isolated on just my left palm.
The next doctor to come in for urgent care was at 4PM, I was not thrilled with the wait time I’ll admit. I was waiting for nearly 3 hours until I was seen because people kept piling in and I was the last priority since I only had minor pain.
When I FINALLY met Dr. Shin was very understanding & caring. I appreciated him taking the time to ask questions about my past medical conditions very kind of him. He gave me a topical steroid & Hydroxyzine. He said to take a picture of my hand, if it got worse he’d refer me to a dermatologist. We’ll see.
They will take Walk ins for Urgent care but if you want to see a doctor for a routine check up you have to make an appointment.