Health Care Partners

While the staff were nice the wait was ridiculous. 4.5 hours and while there were a steady stream of people they are sadly understaffed. It’s close to the strip so it’s mostly out of towners. Avoid it if possible unless you want to be there half a day.

Out of eight doctors on staff, only one on call tonight. This is ridiculous. The waiting room had 5 people including us, when we arrived. And one hour later they have taken only one person. I have sustained a substantial fall in which my ankle, both knees, and back are severely inflamed. It is ridiculous that an urgent care has only one 24 hour facility in Las Vegas and then that there is only 1 doctor on call that is taking over an hour with each patient. What!!!
EVER IN AN EMERGENCY, go to the hospital if you can. NEVER VISIT A HEALTHCARE PARTNERS UNLESS YOU LIKE TO WAIT OVER HOURS IN PAIN!!!

first of all the nurses there are so disrespectful and have the dirtiest mouths ever. nurse who had me was throwing the F-​bomb everywhere and the S word. took them two hours to get me in. got there at 2 and people who got there at 2:40 got to see the doctor before me. FYI WE WERE IN THE WALK-​IN OFFICE. asked desk lady why these people were getting in before me and the lady said that they put them before me. um why? waited two hours to get into the actual exam room. doctor didn’t show up for another 15 minutes. doctor was about to walk in and ended up walking back out and we waited 20 more minutes. so unprofessional and disorganized. a lady was coming around and asking each patient in an exam room if their names were Olivia. got up and walked out because I waited more than 30 minutes to actually see a doctor. definitely would not recommend to anyone at all.

Its currently 2:05. I arrived at this almost empty facility at 1:20. There was only 1 patient ahead of me at the time. The 3 stars Im giving are only because of 2 people, Ana and the doctor. She happened to notice that I had been sitting there for an extended period of time without being checked in. The other 3 receptionists got up and walked away from the desk after the other patient was brought back for treatment and never came back!!! They were all too busy discussing how happy they were to be getting off at 2:00.
Im sorry. Im a cocktail waitress. And I too get excited to leave at the end of my shift. However, I dont get to ignore everyone just because my shift is ALMOST over. WTF!!! The doctor was amazing. I’ve had the pleasure of seeing him ever time Ive come here. Polite, and has an incredible bedside manner.

Finally updated the waiting room furniture. Really hope the exam rooms are next. Things are falling apart in there and is severely outdated. The efficiency in the front desk seems to be getting better. Wait times vary, but usually not bad. However, the wait time while sitting in the exam room waiting for the doctor is long. The no cell phones in the exam rooms is a crock of you know what. Everyone passes time with the cell phone. Especially with the long exam room wait period. I can see things improving for the future.

I see nothing wrong with this facility. There’s going to be a wait no matter where you go and there will be other people seen before you depending on the severity. I’ve been here for about three hours now, I’m not thrilled, but this was the only place that was 24 hour near my work. I can see how one individual can come across as unpleasant at the front desk, but the other lady was nice. The triage nurse was the one that surprised me the most. She could hear me cough and actually offered me a cup of water. The doctor was quick and to the point. My only advice is to ensure that they take your health insurance the moment you walk in. I overheard a lady really upset that she had been waiting for two hours only to find out they didn’t take it.

Will never use this urgent care facility again! Brought my partner in due to having some concerns with a painful flare-​up in the heart area. He had some heart trouble a few months back and spent a week in the hospital, so rather than waiting to see if it got worse, we decided it was best to get it checked out right away. Huge mistake coming to this urgent care! The entire staff was rude, seemed very unconcerned and kept us waiting (just to see the doctor on-​duty) for 2 hours. It wasn’t busy and very few people were in the waiting area. I’m writing this review because I was truly astounded by the lack of care, professionalism and concern the doctor had, once we were finally able to see her. As soon as she entered the room, she began asking questions and interrupting half way through my partner’s answers to her. It was as if she didn’t believe we were here out of true concern for his health; it seemed like she felt as if we were wasting her time or she had better things to be doing. Every question she asked was VERY condescending and her attitude was extremely unprofessional to the point where I just about had to leave the room to prevent myself from losing my ‘cool’ and patience. Do yourself a favor and prevent frustration by using one of the other (many) urgent care facilities in this city.

Outstanding care at this facility. My husband needed urgent care for a severe laceration. We were turned away from 4 so called quick/​emergency care places because they either did not look after lacerations or did not take our insurance. Health care partners were incredible. We called ahead (Siri helped us). When we got there they were ready for us. We were greeted with friendly smiles and care and concern. Nursing staff were excellent. Doctor was very friendly and professional. We really felt like my husband was their priority. This facility is extremely well equipped for just about anything. Next time we need help we will go directly to Health Care partners on Wynn road.