Golden West Pool and Spa

I would run fast the other way if this pool company is assigned to your home warranty repair. They were first out to fix a pool pump and heater problem at my home in mid-​August. The repair man indicated that he had to check with the warranty company for authorization to complete the heater repair and that we would hear back in a couple of days. No return call.
I honestly even forgot this wasn’t repaired (who thinks about the heater in the summer!) when the pump broke again in early September. We filed a recall claim and reminded the company that the heater was still not fixed. They indicated that they would not be able to give us a time frame but would call the morning of our scheduled day to give us a time window. Again no call.
We called again twice to be told finally that they had visited our home with no one there. I think trespassing is actually illegal! They advised that they had to order a part and it would be in that week. A week later we called back again as we had received no call. We were told that the repair man visited our house that evening and replaced the pump with a refurbished pump.
When I turned it on, there was water leaking from the equipment (both heater and pump). In addition, the pump was extremely loud and grinding whereas our prior pump had been relatively quiet. We were told AGAIN they would call to let us know what time they would be here. No call again!
Long story short, they fixed the leak but not the sound issue. And because the story doesn’t end there, the pump broke again last weekend and flooded our neighbors yard. They called me on Monday to schedule an appointment for Wednesday, no call, no show, and no repair to the equipment. Now we are stuck waiting for the warranty company to evaluate our request to assign a new pool repair company.
EVERY SINGLE time they said they would call us to give us a time they did not. EVERY SINGLE time they entered our yard with no one home. EVERY SINGLE repair they have done has broken or caused new problems. The service is terrible all around and I find the way they do business to be very shady. They don’t leave work orders, they don’t keep appointments and it seems they prefer to wait to fix issues until no one is home. A reputable company simply would not do business this way. Please RUN for your lives should you encounter this company!

Once again, the repair man broke something else. He over tightened a clamp amd now it’s leaking. 3 calls, no response. Next call, BBB.

I have American home shield– and these guys are the contract service people. They won’t install a single screw more than AHS allows. So if it’s patched and it works– leave it. After 6 visits in 1−½ month they finally got my pool running right. AHS is a rip off and these guys aid and abet them. Wow