Golden State Overnight Delivery Service

For the 3^rd time, they failed to deliver my Wine of the Month Club package on the scheduled date. Today’s (a Saturday) excuse — driver’s car broke down (at 11:13 a.m.) and no other drivers could deliver my package. I doubt they even tried. Rescheduled for Monday. Gee, little thing called WORK for me during the week. Now I have to wait another week for delivery. And, they don’t even offer delivery windows on Saturday, so, I have to wait all damn day. Customer service reps on the phone just give you a «sorry for the inconvenience» — that’s just not good enough.

Would give a zero if possible. Had a package that required 21+ signature for retrieval and GSO totally dropped the ball. Came one day in the afternoon when no one was home. Took time from work to ensure we’d be home the following day for delivery and instead that night found an attempted delivery note on our front porch, not filled out. Just laying on the ground. No information and no one had knocked or rang attempting to delivery. Tried again for an apparent third time, at same time as first delivery attempt and again no one was home. Left information how to call and have package held for pick up. Called and its already been sent back to the original sender…
The person with customer service I spoke too could barely contain their lack of care and did next to nothing to help me aside from telling me to call the original sender. So GSO immediately passed the buck after bungled attempts to deliver.
It’s a sad day when your company leaves someone yearning for the dependability of the USPS.

I’m part of a winery club and they send me wine once a year. They use GSO to ship from California to Nevada overnight.
The first time the winery sent me wine, GSO was great in response and customer service, both via email and phone. No problems and would have recommended them.
The second time, which was last month, this is what happened:
–Knowing the package would be shipped when it was still hot out, I called the winery to ask them to place on hold at the shipping warehouse.
–They told me GSO would send a confirmation email and I can contact them directly.
–No confirmation email came from GSO, and a week or so go by and I finally remember to call the winery.
–The winery gave me the GSO tracking number and from the GSO tracking site, it said GSO tried to deliver twice, but no on was home. I did not receive any notes on my door.
–I called GSO and asked them to hold it for me so I can pick up. The nice lady on the phone said, certainly, we will call you to let you know. I never received a call.
–After another week or so, I called and asked if my package was ready for pick up. They said yes, I picked it up.
If you are receiving packages from GSO, I recommend you follow up with them as it seems they don’t have good follow through.
I don’t know that I would trust their outbound shipping services if they don’t actively try to reach or deliver packages to customers.
In conclusion, I am still at the mercy of my wine club using this company. Fortunately their warehouse is not far from home and they open until 6:30pm for pick up.

Paid for PDS service which should have arrived by 10:30am but got delivered at 12:07pm. Atleast it got there and they didn’t lose it plus it’s cheaper than UPS & Fedex so 2 stars.

Terrible service. Two days in a row they screwed up two different shipments. Not sure how they stay in business with such incompetence.

For 6 months GSO has made a delivery to my home every month from my mail order pharmacy with refrigerated medication that was over night deliver by 12:00 noon and only 1 time did they deliver by noon. Every other time was closer to 2:00 pm with all types of excuses from the same driver each time. The summer is very hot here and the ice packs in the coolers have been completely melted by the time he gets here to deliver at 2:00 or 3:00 pm with a package that was to be delivered before 12:00 pm noon. I have called the company to complain and they do not seem to care at all.
If I had any choice they would not get the business and I will never use them to ship anything myself.
1 star is too many