Gamestop

Great customer service! Not sure the gentlemanly name but he’s tall, has blonde hair and wears glasses. I came in with 3 kids running around and he was very helpful in picking out 2 games for the oldest (13) he was also very friendly, as soon as we all came in one by one, he greeted all 4 of us with a smile and a welcome. This is the game stop I’ll be buying all my games!

I’m not going to bother reviewing every Gamestop in town, I happen to frequent a lot of them and pretty much I’d give 4 to 5 stars for every other one. If I’m at a mall, I pop into the Gamestop. If in a shopping center (such as the Blue Diamond Target), I visit the Gamestop. It just is one of those places, much like a bookstore, that is fun to swing into and grab something you probably didn’t need.
This store simply seems like the bad apple in the bunch. Like another reviewer pointed out, I recently also have heard some questionable comments being made by staff, one particular loudmouth one that might very well be management, I can’t help but wonder if these guys realize there’s 5+ customers in the store and certain things aren’t appropriate in any situation?
It’s like they want to be the «cool guys» to fit in with the gamer scene, but something’s not right there.

Came here to pick up a game for my son and the 2 workers who were there that day was just awesome! We knew nothing about this game that our child wanted and their enthusiasm for this game was just over the top. They knew what it was all about and told us it was great for young kids. I’m sure they’re very educated on all the games but I just loved how friendly and nice they were.

I was in the store about a week before Christmas. The guy behind the counter, big guy long hair, was having an extended conversation with a customer about the new Star Wars movie that was released the night before. Not only were they discussing the plot twists loud enough for everyone to hear (my son and I were on the way to the movie) but the employee– not the customer — was using profanity– dropped a MFer. A packed store, customers needing help, we were tired of waiting– and now this. Amazon delivered both of my PS4s gift wrapped– no need to ever return to GAMESTOP.

Store manager just insulted a customer at this store, for no reason, shame on you new store manager. This kind of behavior should not be tolerated by Game Stop. Will never go back again.

We purchase games and accessories there all the time and service was always great. I purchased a game there in the end of December and noticed I was overcharged by $ 5.00 for the game. I have been busy and didn’t have a change to bring it by until today. I explained the situation the the slim guy with the mustache and glasses behind the counter and he began to explain I wasn’t because the sticker said $ 24.99 and my receipt said $ 29.99 but they don’t update the stickers. If the price tag said $ 24.99 then that’s what I would expect to pay. He then stated he can’t do anything since the receipt is from December. I told him I wouldn’t expect a refund but could a get store credit? He then began to explain all over again why he couldn’t and I asked him, I guess I should just be fine that I overpaid then?

Went into this location cause it’s close to my work and I’m so VERY HAPPY I did. I got great customer service from the manager Sean who was so kind enough to hold items for me as I told him I was coming back the next day to buy the complete set of Wii console and games. However not only that, when I did come back he was so great and showed me how to put together everything when I got to my home and finally hooked everything up. AND he even said to call him if I needed further help so he could talk me through the process over the phone… Which I did!!! Sean’s the best!!! I totally recommend coming here. I also told my friends about this place and they will get their games, consoles here too!!! :D

I’ve written a review once or twice already and Unilocal doesn’t leave it posted. Haven’t really enjoyed a single game stop in Vegas. Like the others, the employees aren’t gamers, or as friendly. It’s nice to purchase essentials you can’t get anywhere else or online. However, it’s just a purchase. Not an experience. They do in fact get quite a number of shipment, making this a location I call for items available if low on stock elsewhere.

Huge lines here, and they all seem pretty bored. I’ve seen better customer service for sure.
There are a couple employees that are pretty good, but it’s definitely a YMMV type of situation. This particular store actually has a pretty slim selection of used items. Fortunately, I usually just scan the used, and buy some gift cards.
It definitely could use a push in this department. However, I still think that Gamestops in general have a decent business practice and they all are fairly similar regardless. The people are the ones that make the difference from store to store, when it comes to chains.

Customer service is lacking at this location. The guy on the phone put me on hold and forgot to mute the phone or actually put it on hold. I heard the whole conversation with his buddy and other customers.
Besides the ridiculously low trade in value they give you here (which is expected) the service is terrible. I won’t go In here unless I absolutely have to actually no I rather go to Walmart (and that tells you a lot).
I bought a new game but received an opened copy in a envelope sleeve. And I asked why that was and he said it was because they needed empty display cases. I told him I wanted a new one that was sealed and said he couldn’t give me a sealed one. I asked him if the new copies came with any downloadable content he said he didn’t no but most likely no.
I should of left and spent my money else where. Lucky for them I was in a hurry.
It was on ¹¹⁄₂₄.

The employees at this store simply don’t care about the customers. I submitted a request for a hold of a pre-​owned game, but instead the email confirmation said they put aside a new copy. I tried calling the store multiple times over the course of a few hours to double check what exactly was held, and not once did anyone answer.
To make matters even worse, I called a different location to see if there was an alternate phone number for this location and the employee actually ASKED ME TO COMPLAIN TO CORPORATE because the Arroyo crossing store won’t even answer the phone when they call.
I relented and drove to the store, and they had held a new copy and since sold the only used copy they had to someone else. The ENTIRE time I was in the store, one employee was on his personal phone and any time the other employee wasn’t directly interacting with me, she too was on her personal phone.
Why have a phone number on your website if the employees refuse to answer?
I hope someone from management reads this…

Was sold a non-​working copy of FIFA 13. The disc had a big crack on the inside ring and never should have been sold in the first place. However, I was given a full refund with no hassle

Called and asked some girl named Lorena what time they closed. Didn’t even know. Terrible.

This store has a pretty fair selection of used and new games for the three leading consoles, so if you’re looking to pick up a new game for your collection, look here.
I’m not a hardcore gamer, so I don’t purchase new games or pre-​order new games, but I do peruse the used games selection. Big plus on being able to try the used game for seven days and if you just don’t like it, you can return it. The same seven-​day rule applies to accessories.
What I most appreciate is being able to go into this store and pick up what I’m looking for without having to mill through a huge store, like when I was in search of a charger for XBox 360 controllers.
The service here has generally been pleasant, and a high-​five to Ali in particular (this kid is funny).
I do find the store to be cramped, as it seems that every peice of retail real estate is maximized for use. This can be challenging when a new game comes out, so if you’re not ready to deal with that rush, don’t go. I’ve literally driven up to the store, parked, walked up to the door and seen the mob scene, and just gotten back into my car and driven away.

I usually like this place, but I recently had a bad experience. I went here to buy MW3 on release day. Granted, I know that it was gonna be busy, but that is specifically why I put a hold and purchased it the day before. When I arrived there at 6:00pm (18 hours after its release), I still had to wait in line for 30 minutes. What is the point in me purchasing the product if I still have to wait in line for that long? Finally, one of the guys behind the counter had the bright idea of asking the people in the store if they had previously purchased their item and had their receipt. Out of 25 people that were there, 2 people raised their hands. Needless to say, if it weren’t for the smart thinking of one employee, the wait time would have been much longer.

I don’t really care for Gamestop… They are very over-​priced and the lack of useful employees is very disappointing. They offer very little in-​store credit for trades and their shelves are always a mess.

Kinda disappointed in this place. I always go here for my video game needs but when I applied for a job here and called back a week later, the manager informed me he was «still reviewing applications». I called back a week later and was told them same. I have extensive knowledge about all things video games, consoles and computers, yet when I went into the store on week three, I found out someone had been hired: a teenage boy who couldn’t answer any of my questions about the games or consoles I was inquiring about. My only guess is I didn’t get hired because I’m a girl and the manager figured the gamers who shop there wouldn’t take my opinions and advice about gaming seriously.

This used to be my favorite Gamestop when Dijon worked here, but he’s since moved to the blue diamond location, so I frequent that one more, although this one is still closest and I like it. Sacha has been working at this location for a while too, and he’s cool, but I dealt with Dijon a lot more and he knew me as a regular and always hooked up free shwag.
If you’re used to buying videogames, then you may know how a store like this works, however, some people are still noobs, so I’m here to help.
Let me start with a list of things to do and things not to do at this franchise.
DO:
Number 1 — Pre-​orders:
Pre-​order the AAA titles that have collector’s editions or special editions, or limited produced items like arcade fightsticks. Wal-​mart and best buy usually won’t have these items and gamestop will only order as many as they are reserved, so if you don’t, you’re fucked, and you’re going to be hitting up ebay and paying double or triple the retail value in some cases.
Pre-​order the hot titles and if you change your mind come release day, just back out and get your money back. You don’t HAVE to buy the game if you change your mind, and nobody is forcing you to. It’s just like having a little bit of security and not getting screwed when the game gets sold out elsewhere. As incentive, there’s always exclusive pre-​order bonuses for in-​game content, and they call to remind you when the game will be out a couple days before… so why not.
Number 2 — «Free Rentals»:
Some people might not be aware of this loop-​hole, but if you buy a USED game, you have 7 days to return it for a full refund, granted you kept the receipt. This is mostly for the Achievement and Trophy whores who know that they’ll beat a certain game in a week and want nothing to do with it again after that… whores like me. This is also convenient if you’re considering buying a game, but are not sure if you’ll like it, or if you think you might get bored of it after a while. I use the term «free» loosely, because you do have to front the money, but you get it back in the end.
Try it out at least once.
DON’T:
Number 1 — Trade Ins:
I’ve heard it a million times, pissed off gamers who think Gamestop is so evil because they give you pennies on the dollar for your used games, then turn around and sell it at retail price. This is true… they do that. But if they’re going to sell a game at retail, why shouldn’t you get retail price for it?
For this, I suggest ebay for getting the right amount of cash back for your games you don’t want anymore. Here, you can undersell Gamestop, but still get back more what they would offer you. Play the money game; instead of giving them nothing but profit by buying their used games, use the «free rentals» loop-​hole. Instead of getting ripped off by them on trade-​ins, undersell them on ebay.
Number 2 — Midnight Releases:
I would highly advise to never go to a midnight release… at any location. For reals… they’re always shitty and you’ll have a fucked up time because it’s just not that much of an organized event if you’re strictly going there with intent to buy the game at midnight. It’s chaotic. D-​bags cut in line in front of those who have been waiting hours, the kids are annoying, and there is no structure at the registers.
I mean, I guess if you plan on not getting home until 1 — 2am, downing RedBull, and staying up all night with your new game, then go for it.
I, however, prefer to save the headache, go to bed instead, and come back in the morning where the game will be waiting. I’m too old for that midnight shit anyway. It’s just not cool to me.
All in all, Gamestop is the juggernaut of commercial game sales, and their stores are popping up more than McDonald’s and Starbucks, which is a good thing.
I’ve spent more money on new games than I can remember at these stores because I’m an avid collector, and they cater to my needs. Occasionally, I’ll buy used if it’s a game I never picked up on launch day, and it’s been marked down decently and it’s in pristine shape, and if I think I’ll keep it for more than a week, haha.
Gamestop is legit.

Went here to purchase Black Ops for midnight release. They do know that there will be a long line of people that night so why not prepare for it instead of just having 2 people at the register. They should have set a system to separate those that have already paid in full with a receipt to make the line go faster! Oh well I’m the fool that could just have walked to Walmart and purchased it without waiting in line rather than freezing my butt off ’til 1:45am. 2 stars because they gave snacks and refreshments during the wait. And too many geeks in line that I imagine will be the ones cursing me out acting hard online and calling me racial slurs haha.

Stopped in one fine evening in January to purchase a PS3… I told the wonderfully helpful behind the counter of my intention to trade my xbox tre-​60 in on the ps3 later that evening… he quoted me a price and the deal was on… or so I thought… Drove the 10 minutes home, packed up all my tre-​60 supplies and drove the 10 minutes back… i was like «lets do the deal» he was like «we are sold out of pS3’s» UMMMMM — information that may have been useful an hour ago before I unhooked, packed up and drove my xbox back down here to trade in… just an extemely disappointing experience… i have since taken my business to a different store where the service is not lacking…