Friendly Computers

Id give them 0 stars if i could! If you like your computers being handled professionally, by people who ACTUALLY know what theyre doing, dont bring them here! I now have $ 1500 laptop I can’t use becuase they broke the inside parts of it. When all it needed was a new cord! Mis-​diagnosed, and mishandled! Very unprofessional! Stay away!!!

I was given quality service and a fair price. The issue was this; The New «Free» Windows 10 program locked up my PC. The guys salvaged what they could and put me back on Windows 7 but we kept the free download key to download Windows 10 at a later date. I’ll try the upgrade again after the bugs are worked out, maybe 2016.
If you’re close give them a try, hopefully it is a hit for you too and not a miss as it has been for some of the previous reviewers.

The worst cell phone repair place ever!!! I took my phone here, tell me why I waited 2 hours to go back, to find out he had to keep the phone over night because the «screen» was not working properly and phone still not fixed. What the hell??? What repair place does this? When I finally got my phone the next day; I drove off to find the bottom on my iPhone doesn’t work. I couldn’t open apps use phone. I had to ultimately order new one from T-​Mobile. I go back to tell the guy what happen and he acted like it was my fault and his lack of knowledge fixing phones was not his problem. I paid 85 for this BS!!! What a damn waist of time! Never go here!!! They suck!!! Guy with glasses doesn’t know what he is doing!!! Don’t waist your money!!!

The opposite of FRIENDLY! This place should change their name to ‘Rude Computers’ as they are absolutely horrible and liars on top of that. Quoted me a price for laptop adapter for my specific model over the phone, only to change the price when I got there! Doubled the price I was originally quoted only to make up an excuse that its the starting price when in actuality they stated it was the exact price over the phone just to get me in the door.
How about the cord they sold me for double the price is complete garbage?! As soon as you take it out, your computer immediately turns off which is unusual for a laptop adapter, you usually have a minute or 10 that your computer can run without the cord. So, yeah, I got had for a crappy cord… but as they say fool me once.
Oh yeah, and the fat guy in the front is super rude and doesn’t even say Thank you to customers for their business as if he is doing someone a favor with his crappy service, lies, and equipment! STAY far far AWAY I can not stress this enough… pick another computer place, any in Centennial would be better than this… I’d bet on it.

I have had these guys build me 2 desk top computers, one for home and one for the office, and I was satisfied with the value, service and quality I got from Friendly. I have also used them on service calls and to upgrade my modem and they were always knowledgeable, competent and professional. I know $ 99.99 seems a lot for a service call without concrete results, but you get what you pay for and I have never felt overcharged for what Friendly has done. Their geeks are better than the Geek Squad’s.

Wish I would have read the reviews before I took my hard drive in. I had been emailing Tom at Friendly Computers and told him exactly what was wrong with my hard drive and what Geek Squad and other techs had told me (that it would have to go to a clean room in order to recover my data). Being desperate because all of my 2 year old’s baby pictures and videos are on that hard drive, Tom gave me hope (false hope) so I took it in to him. He told me he was 60−70% confident that he would be able to retrieve my data. I had to pay $ 169 flat rate fee and leave the hard drive with them possibly for a couple of week. About 5 days later he calls me and he tells me that he can’t get any of my data. He offers to send it to their clean room lab for an evaluation but the $ 169 that I already paid them was not gonna be refunded to me. I told him I paid $ 169 for nothing and he said well it wasn’t for nothing because we’ve been working on it and trying. This sounds to be like a great way to scam people. Tell them you think you can help them and get them to pay the $ 169 all the while knowing that you can’t get any of that data but you sure got their money. Wonder how many others are out there that have been thru the same situation. Also, I have read this sales agreement/​receipt 3 times and don’t see where it says the fee is non refundable even if they can’t retrieve your data. Maybe I’m overlooking it but I don’t see it. DO NOT GO TO FRIENDLY COMPUTERS. They are not «friendly». They are major con artists, scammers, liars, etc. Don’t waste your time or money and don’t get your hopes up. I got my hard drive back from him minus my $ 169 that was wasted down the drain and he probably erased all my data so that no one else would be able to recover it since I refused to let him send it to his lab. I will never be able to recover those videos now of my toddlers first roll over, first crawl, first word, first steps, etc. This is definitely not how I treat people and certainly don’t want to be treated this way by others, especially businesses in my own community. WOW!!!

They charged me $ 99.99 the first time and they wanted to charge me $ 169.99 the second time. They misdiagnosed the problem both times. They never fixed my computer correctly. I had to take it somewhere else.

I didn’t do the repair work here. The guy did a great job explaining the options and likely causes of the problems to me. One item I will ecycle and the other is shipping back to manufacturer for a warranty repair. Thanks to the honest guy who didn’t repair my laptop and suggested I follow-​up on warranty. I’ll be back when I have a repair.

These guys do great work! They built me a new desktop computer, and made sure it worked. They have great communication skills as they updated me to let me know when it was put together, when it was almost done to make sure the computer worked, and then when it was ready for pickup.
The best thing about these guys is that they work with you so you get what you need and want.
I have not tried their mobile services yet, but I will have to try it out if I ever need a computer fixed.

Friendly? definitely! Competent? not quite! We have had them service our family’s pc 3 or 4 times for virus-​related problems (I’m starting to lose count) & we continue to have problems (they only stand by their work for one month’s time). Their slogan is «Why Call A GEEK When You Can Call A FRIEND!» & while I’m not thrilled with the idea of going to Best Buy/​Geek Squad, they’d probably get the job done the 1^st time. Next time we’ll save some cash (a service visit alone is $ 90) and go them.

Very poor service, they don’t call with updates and still charge full price when they are unable to fix the problem. Its very expensive there and they lack the knowledge and skills.