Fort Apache Desert Inn Self Storage

First Experience:
Extremely rude. The manager is one of the rudest people I have ever had to deal with. So is also completely proactive in covering up her tracks when she provides horrible customer service and makes mistakes costing the customers time and money. I rented a Uhaul to move some things from my apartment to this facility and the code they gave me did not work and the office was closed. So I had to park my uhaul out front of their building and leave it there for the next day. I call and then the lady starts off defensive and using her tone of voice to minimize all of my problems I have with this place. That is not even the worst part! She then calls the uhaul place to tell them that I hung up on her and she tried contacting me! Also telling them I was unresponsive. This is honestly one of the WORST customer service experiences I have ever had and I am currently looking to speak to the owners or regional manager about how this lady went out of her way to cover her tracks and LIE to the uhaul place so as not to be responsible for the extra day I am having to pay because they did not activate my code to get in.
Edit*
Second Experience: Originally rated 1 star. Now reviewed at 3 after speaking with them again.
After having such a bad phone experience I later went down there in person and spoke to presumably the same person I spoke with over the phone. Our second encounter was surprisingly pleasant. She credited me with a discount to make up for what I had to pay the Uhaul place for another day of renting. But more than the discount she accepted fault and apologized, which is what I really just wanted to hear after wasting my time and the time of several of my friends who helped me with my moving. Her apology did seem to be very sincere and was hopefully not influenced by seeing my first review or the threat of higher management.

Owner was extremely rude. She even called me a dumb blonde. I would not recommend anyone to buy a lock from this location if you rent storage space. My lock that I purchased wouldn’t unlock. So she charged me a $ 20.00 fee to break the lock, and tried to sell me another lock. She even denied that they sold the lock to me. The employee was a nice guy but he was unable to break the lock. So I asked him to leave it on until I brought a lock from another location. When I went to get my money back, the owner got very upset and told me to get my things out. She kicked me out of the office! I will definitely be getting my things out ASAP. Worst Customer Service ever!

Great super helpful easy experience! Awesome military discount! Friendly staff and clean trucks! All the moving needs are in this one place! Will keep returning for future storage or moving needs.

Staff and owner was so rude! Bad attitude from the moment we walked in. Asked for insurance and said she had to call them to verify that it covered commercial truck driving!!! Rented moving trucks numerous times and never had that happen. It was a Sunday and insurance offices aren’t open. She tried to insist we take the budget insurance but I declined.
Then after that insurance hassle they made me move my car from the front parking space because that’s for «quick customers» although there was no sign stating that. So I moved my car to the other parking spot.
Don’t use them unless you want to be treated badly and pay for it!
AFTERNOTE:
After posting the review I received a call from the office manager who I dealt with and someone from corporate both apologizing for the unsatisfactory service I received. They explained that they should have expressed some of the issues I had were corporate Budget truck regulations and they should have explained that better.
They also acknowledged that the parking spot I used should have been designated as short-​term parking.
Their response to the critical Unilocal review was immediate and helpful. I have adjusted the review to a 3-​star to reflect the problematic response.

Was visiting Vegas and was with a friend moving to California. We found this place to keep her stuff until she finds a place to put it. Easy to find, super friendly staff, rates were competitive and the place was spotlessly clean. Cleanest place I’ve been to in years. Anyway, good access hours and cameras everywhere. Easy in easy out. The way I like it. I use storage a lot and this place excelled in cleanliness and service. Great place.