Firehouse Subs

Establishment is very well kept and clean. The subs are excellent. My husband gets the healthier ones like the hero with no mayo and I love the meatball. The meatballs taste like they were homemade. The reason I am not giving them a 5 star rating is because of the service. They are usually friendly but sometimes I feel rushed to make a decision and they lack enthusiasm. Other than that I would recommend this pace to everyone.
Also they donate to the kids and even sell their 5 gallon empty pickle buckets to do so! I’m always ready to support local deliciousness!

The first clue should have been when we waited to order in awkward silence while the cashier held a full on conversation with the sandwich maker… only to turn to us with an irritated look and say, «I’m ready for your order when you are.» — I bit my tongue and proceeded to order.
I ordered the medium brisket combo and honestly it tasted great. I finished the first half and picked up the second half when my wife pointed out there was a human hair that had been resting under the sandwich… left there presumably by the person who made the sandwich.
When I returned the sandwich to the counter I noted that the hair most likely came from the manager as she had long dark hair and was not wearing a hat, visor or hair net as required by law. She offered to remake my sandwich and became irritated when I asked her to have someone else make it. I then pointed out her health code violation and she replied by telling me she’s not required to wear anything on her head.
NRS 2 – 402.11 (A)
Except as provided in ¶ (B) of this section, food handlers shall wear hair restraints such as hats, hair coverings or nets, beard restraints, and clothing that covers body hair, that are designed and worn to effectively keep their hair from contacting exposed food; clean equipment, utensils, and linens; and unwrapped single-​service and single-​use articles.
(B) This section does not apply to food employees such as counter staff who only serve beverages and wrapped or packaged foods, hostesses, and wait staff if they present a minimal risk of contaminating exposed food; clean equipment, utensils, and linens; and unwrapped single-​service and single-​use articles.
Now I understand MAYBE she thinks she’s exempt under sub section B so I took the trouble of looking up the definition of a Food Handler as described by the Nevada Revised Statute and found the following:
NRS 446.030 «Food Handler» Defined
Note: The 2010 Regulations Governing the Sanitation of Food Establishments defines food as raw, cooked or processed edible substance, ice, beverage or an ingredient used, or intended for use or for sale, in whole or in part for human consumption, or chewing gum.
«Food handler» means any person employed in or operating a food establishment, whether that person is an employer, employee or other natural person, who handles, stores, transports, prepares, manufactures, serves or sells food, or who comes in contact with eating or cooking utensils or other equipment used in the handling, preparation, manufacture, service or sale of food.
The term does not include a person who:
Only handles, stores, transports, sells or otherwise comes in contact with food that is sealed and packaged for sale directly to the consumer;
If the food is potentially hazardous food, handles the food only occasionally and incidentally to his responsibilities or employment, and such handling is not part of his regularly scheduled responsibilities or employment; or
Is providing services as a cashier, salesperson, stock clerk, warehouse or dockworker, delivery person or maintenance staff or providing services in a similar position with limited food-​handling responsibility. [Part 1:116:1943; 1943 NCL § 5319] – (NRS A 1969, 803; 2001, 1505; 2003, 595; 2007, 2175)
Bottom line — YOU MADE MY SANDWICH — YOU ARE A FOOD HANDLER — AND THE LAW APPLIES TO YOU.
As if contaminating my sandwich by violating health code wasn’t bad enough, following up by lying about it makes it worse, not to mention the other employee who was openly eating in the food prep area while he observed our conversation, and the employee who replaced my sandwich not washing his hands in between changing gloves… Three health code violations in plain view in a matter of a couple minutes. Imagine how many more violations there are to be found here.
I left my car in the parking lot and came back later after shopping. Looking in the front window I could clearly see another blonde employee making sandwiches without any hair restraint.
Enjoy your hair sandwiches if you eat here. That should be their new motto.
I’m contemplating a call to the health inspector, maybe they can get these employees sorted out because either they are unaware of proper food handling/​serving methods or they just don’t care. Either way my health is more important. I will NEVER visit this location again.

Not bad, but much better than Subway.
I had the meatball sub. It took 15 minutes to prepare and there were only 6 people in the restaurant.
Poor service because I wasn’t asked if I wanted any free ad ons. I also wasn’t told about all the free hot sauces available on the other side of the store.
The meatballs were put on top of the sandwich because a groove is cut on the top of the bread instead of cutting the bread in half. Its impossible to hold it together without getting sauce on your hands and making a mess. The sandwich seemed small. You need a fork. It’s not fun eating a sandwich with a fork.
I probably wont be back. There are better
choices around.

Good standard sandwiches and helpful staff. The place seems clean and well maintained

The food is good, that’s consistent at all Firehouses. The problem with this location are the employees… we come here once every couple of weeks because we like the food more than any other fast sub sandwich place. The employees couldn’t care less about their customers, it’s obvious that they aren’t aware their clientele is listening to their every word. I’ve always thought the service here was horrible, but today inspired me to finally write a review. A family was eating, and a child of no more than 2 spilled a drink as I was ordering. The person ringing me up was about to get off, and complained that she had to clean up the floor within my earshot. I thought this very unprofessional. Unfortunately, they won’t lose my business over their attitude. I just want it to be known: this firehouse subs is sadly not a customer driven environment.

I had the beef brisket sub today. It was delicious! The staff was friendly. I wish the prices were not as high. I guess when you are a family of four it adds up anywhere you go. They were not super busy when we got there because it was at 2. I am not too big into sports but they have TVs with sports playing.

Ate here yesterday because it was my birthday. Usually one can get a free sandwich at Firehousesub on your b’day but no more. They’ve become money hungry by raising their prices and cutting out the discounts that use to be offered to military people. They have no appreciation for the military so I will no longer go to Firehouse sub any more. Ordered the no. 5-​turkey, bacon, and ranch, got the turkey, bacon and watered down ranch dressing which ended up all over my tray, napkin, shirt, pants, and floor. This sandwich shop will close as did the one on Flamingo because of really poor service and product.

I’m a sub sandwich lover — however, in all my 58 years of eating sub sandwiches, this was the worst I EVER had! I ordered the «Italian» thinking it would taste like the Italian subs on the East Coast, New Jersey. Anyway, the person taking my order asked me «would you like everything on it» my answer yes, thinking lettuce, tomato, onions, oregano, oil, and vinegar — that’s it. She said everything — Mayo, Mustard, oil, … I responded — Hell no? No mustard no mayo — not on an Italian. I should have stopped there and left. Anyway, they gave me their version of Italian — — I can’t even begin to say how disappointed I was. The first bite was just God awful — like someone poured sweet sauce all over the sandwich — WTF — they used sweet vinegarette dressing, no oil & white vinegar, no oregano, no cappicolla instead Virginia Ham, and artificial pepperoni instead of Genoa Salami. The bread was soft and poofy — had no substance. This was one sorry sub and even sorrier customer. Never again.
This was my first and last time at any Firehouse Subs …

Dear Durango & Warm Springs FireHouse Subs Owner
You take orders and call customers by their 1^st names yet you only do veterans discounts for people in uniform…
I understand that not everyone does military/​vet discounts and don’t really expect it but the «only in uniform» stipulation made me think of all those I served with that may frequent your establishment with their families and not get the discount cause they are not in uniform.
A Fire Fighter certainly doesn’t stop being a firefighter out of uniform, I doubt he or she would just walk by a burning house.
So how does it make sense to say a military member only gets the military discount when in uniform… the military member is on call 24÷7…
In short, change your silly rule and honor our choice to serve the same as you do for the name your establishment carries

Well first time decent experience friendly staff but no one here 4 people behind the counter Took 15 min just to make a sandwich. They put mustard and ranch on the second half of my sandwich which was just suppose to be ranch first half was great second was so so. I was just gonna give 3 stars but decided to give a 4^th.

Great value for your money!
Can’t compare to Subway sandwhiches.
Larger variety of sandwhiches, fresh ingredients, and the cola machine that allows for a combination of flavors always gets a kick from the kids!

I like that they always welcome you when you walk in! The cookies are always soft, the best soda machine with over 300 combinations to choose from and the best sandwiches. Always clean and staff is friendly. If you like hot sauce there’s a great selection.

Very good food one of the best subs i have ever had i got number 1 hook on the ladder and blew me away

Sandwiches here are ok, to decent… However, on more than one occasion at this location, I’ve had a staff member, ring my order up, take my money, and then make the sandwich with the same gloves on!!! Keep an eye out for this, hopefully they will address this issue; as it really ruins dinner.

Yuck! Gross! Ew!
i have worked next to this place for over a year and just finally went in to grab a sandwich real quick in between shifts. It was the most disgusting sandwich I have ever ate! It was a ‘veggie’ but the viggies were a ton of ice burg and a few bananas peppers, it was falling apart, bread was wet. It was not good at all. My stomach was sick the rest of the day, and I’ll just leave it at that. Needless to say I will not be returning. bummer. ;/

Never coming back to this Firehouse EVER. the worst customer service I’ve ever received. The guy taking my order John gave me attitude before I ever ordered & took 20 mins to deliver my food.
Go to any firehouse but this one. Save yourself the trouble

With only 2 other people in the store I would expect my order to be correct. They ask 20 questions about what you want on your sub, it’s no wonder they got the order wrong. Not coming back

It was my first time to any firehouse sub. As soon as I got to the register I told the cashier this and she recommended a couple sandwiches. I let her known don’t eat any pork products and she suggested a veggie sandwich or anything I could do to my sandwiches. I choose to have the New York pastrami steamer. It was delicious.
Good customer service and a good product. I’ll be back :)

I had a feeling since the moment we parked to not go in but my love insisted to go here!
I wanted to go to Teriyaki Madness because it’s one of my favorite lunch spots in the southwest.
We go in and greeted by sandwich makers with this tone in their voice that sounded like they’ve been slaving away for hours.
Asking us how we are doing but facing the chip rack is a little strange. At least make eye contact, what if I was a celebrity or something! Jk
Our order came up, we ended up getting over charged for an extra sandwich. It was annoying and we didn’t realize it until we were waiting that we just paid $ 25. We could have a nice 2 for $ 20 at chilis for that…
Anyway, they came out with the right sandwich and out change for the refund but it was just really bad quality for the amount of time and (lack of) effort put into the food.
The quality was just not there. I was considering going to glaziers and getting my lunch meat special (½ lb meat&½ lb cheese) which would come out cheaper than a meal here
Might be back if there’s nothing in the area that suits my appetite.

Hearty fulfilling sandwiches. Must try the Chili and the different hot sauce flavors. Steve has great customer service. Will definitely come back.