Fidelity Appliances Services Team

The serviceman who came to fix our ice maker was great! On his first visit he quickly assessed the problem, said he would order the part, and a week or so later he came and replaced it. The ice maker is working very well and we would not hesitate to call Fidelity again.

I am in the middle of dealing with them. They were sent out by my home warranty. They came last Friday morning checked out washer and said they needed to replace hydraulics. I was told Id here from them Monday, but I didn’t. I called Tuesday and was told part was sent out and would be to them by Thursday. Well just got a call right now and they can finish the job Monday. I asked if they could come out today but that was a no. A few things bug me. 1. I don’t enjoy or think its acceptable to keep pushing back dates. 2. On my form he left me it doesn’t say what he was ordering or what was wrong. This is a carbon copy and the other copy goes to my insurance. It makes me think they will add more issues so that the insurance company will pay more. I hope they follow through and complete the job. I will update after the job is finished.

Fidelity was assigned to me by my home warranty company when my dishwasher broke. I originally scheduled the appointment for 9 – 12 on a Wednesday morning but at 8 that morning I called and asked if I could change the show up time to 10 which they accommidated no problem. My service tech Spass, a nickname he told me, showed up around 10 and quickly diagnosed and fixed the problem and had me run a load of towels to make sure it was working correctly.

The worst appliance company I have every had at my home! Called AHS about my microwave door and they sent out this company. Repairman came and looked at it and said he would order the part which was a handle. A week later he returned with the handle. He installed the part and when he left the microwave wouldn’t shut off unless you pressed really hard on the door. Called the company and they came back, took everything apart and told me that this is just the way it works now! Really, my microwave doesn’t shut off. It worked fine before he «fixed» it. He said he would call the next day to have someone else look at it and he never called. 3 days later I called AHS to see the status of the work order and was told that Fidelity closed out the ticket! So as far as the technician was concerned the microwave not shutting off was working fine! It wasn’t his house that could catch on fire! AHS sent out another company 2 days later who fixed the microwave in 10 minutes! I also requested that this company NEVER be on the list to fix anything in my home! If you have AHS, I strongly recommended you do the same before you get stuck with this horrible company. They cashed my check for $ 75.00 without repairing the appliance properly! Don’t use them !!!

George, their tech was out here yesterday to diagnose my GE Monogram built in refrigerator/​freezer dying on our family after 7 years since new. He correctly I will add stated it was the Inverter unit which controls the Compressor functionality. He returned today and installed the part in less time than my writing this review. Highly professional, friendly, and also spoke highly of his company he works for. Truly a good company as well as an employee deserving of this review. I was hesitant at first reading other reviews, but in our case, service worth praise… Thank you George and Fidelity appliances.

The worst came out 6x for a home warranty company’s recommendations. They replaced the same part 3x and refused to accept it could be something else. Rude service technicians the last one tried to tell me someone unplugged still didn’t fix it and walked out the door. Called the manager he’s also rude I’m guessing this is a family run business because they all have the same accent. They don’t care about customer service and have no clue how to fix a frig. Don’t waste your time these guys are worthless.

This company was sent to repair our dishwasher by American Home Shield, our home warranty provider. We knew the old dishwasher needed to be replaced. Fidelity sent out the same repairman 5 times and, despite minor adjustments, he was never able to fix the dishwasher long-​term. We finally demanded that AHS send out a different company. It took that new company’s repairman 2 minutes to discover that, yes, we indeed needed a new dishwasher — something the Fidelity repairman refused to acknowledge.

This is the WORST and most incompetent appliance company i have ever had the displeasure of working with in my entire career as a property manager, they have been out to one of my properties to fix a fridge, 8… count them EIGHT… times, and the fridge is STILL BROKEN… THEY ARE RUNNING A SCAM THEY GO OUT THERE SO MANY TIMES SO THEY CAN MAKE MORE MONEY BECAUSE THE HOME WARRANTY COMPANY PAYS FOR EVERY CALL THEY GO OUT ON!!! yesterday, they told me they had ordered a compressor and were going to go install it in a couple of days, today i called the home warranty company and they told me that Fidelity called them this morning and told them they didnt know how to fix it, so they gave us two completely conflicting stories. THIS COMPANY IS A JOKE AND A SCAM! the girl that answers the phone is a complete idiot and a LIAR! and to top it all off, she is rude.
It has taken them 25 days, and they havent fixed one thing!!! STAY AWAY FROM FIDELITY!!!

We had a problem with our GE cloths washer so we needed to go though our insurance company. They sent out this company Fidelity. It only took them 1 day to make the appointment with them. They came the very next day which was a Thursday. They were ontime and neatly dresses, he intrduced himself as Ned. He started taking the bottom of the washer and based on what I told him what was going on he checked the pump and verified that was the problem. He didnt have a pump for our washer and said that it would be a couple of days. He also told me that there still might be more wrong but without the pump workig he wouldnt know. On Tuesday we got a call to have them back wth the pump. Ned instakked the new pump and hearing the draining. He checked everything else out and said that he wanted to check a couple things and also run a cycle to make sure that everything else looked good. I was impressed that he wanted to make sure that everything was running well. He pushed the washer back into place and when he did that the washer was not level. He leveled the washer and then he ran a short cycle to make sure that the washer did not shake. Ned cleaned up and i showed him out,. They did a great job and now we can do laundry. They get 5 stars abd if it was allowed i would add another star for going above and beyond. Thank oyu Fidelity Appliance and an extra thank you for Ned.

Watch out for these guys! Came into my home and tried to fix my microwave/​oven unit by jumping over burnt circuits on the computer board with pieces of an extension cord they carry in their toolbox! Soldered the cord onto the board with a soldering iron and tried to convince me that was an appropriate repair! Their work could be dangerous and cause fire or worse! They are not required to have a contactors or electrician’s license to do these kinds of repairs. BEWARE!