FedEx Office Print & Ship Center

If I could give zero stars I would… The FedEx crew is clearly incompetent From their customer service 800-​number to the counter help at the stores. I received attitude when they gave me the wrong information and they were not willing to except responsibility for their mistake. Unfortunately, the package that I’m trying to have delivered or pick up is on a monthly schedule and I will have to deal with them for the next 12 months. I am looking for a way to undo this mess and get UPS to except the delivery from here on out!

Really great service! I was helped by Shana, she put together a huge binder for our business and answered my million questions and requests! Very pleased with the service I received.

So rude at this place! This character Dustin is one grumpy dude. No one here is helpful and they all look like they want to curl up and cry in the corner. It’s seriously like sitting at the DMV with the dregs of society.
Guess I can’t blame them because I’ve been here for five minutes and feel like eating some Anthrax.

Not up today’s on the pc. I was trying to use chrome to print something. The system didn’t allow me since it was out dated and couldn’t get the urgent copy I needed. Need to update the PC so we can use google doc on the go

I’m so upset with this company, they lost my package between FedEx and Customs, anyone get responsible and I couldn’t recuperate my package! I tracked online until the system said it was delayed delivery! Nobody called me for give me notice, but they said that they called the receiver and the sender, it wasn’t true, the general online manager supposed to help me and I still waiting after 3 months latter! Probably I have to wait for Christmas lol!

Came here to print, complete, and fax application materials. I did not notice a computer station, so you will need to save your documents to a USB drive to print here. I appreciated that there were a few standing desk areas to complete the documents and fax them out. See photo for fax pricing– note that 1 – 800 numbers are considered local, which saves you a few bucks.
In addition to print/​copy/​fax services, they also sell some small electronics (like phone battery boosters) and greeting cards (with a surprisingly large selection). Signage also indicates that they do a lot of shipping and packing, but oddly they do not sell stamps.

I come here to print renderings for my work and usually i get excellent service but today DUSTIN help me and honestly it’s beyond excellent, it was very nice. I appreciate the time he took to help me organize my papers and get them in right order, staple them and fold them. I definitely recommend this location because any average customer service here is actually 5 stars worth.

Closest store to me. First time having to come & my gosh this place is ridiculously slow. Only had two people in front of me and I was in line for 30 minutes. They just literally worked slow. It was nothing difficult just shipping out one package each. Never coming here again.

Very unprofessional people that work here. They don’t help if you gave question or concern, half of them have attitude problems, which when I gave it back they realized how serious I was and others in line. People in line were as upset as I was cause the guy wasn’t doing his job and very rude to people, no courtesy.

Jennifer has been so rude and completely unwilling to assist us. She flat out told another customer that we were making her day unbearable. Seriously? I’ve been waiting for 35 minutes for a print assistance.

This location is most accessible for me so I looked up where I could go to send a fax! Came here wasn’t greeted right away but it’s pretty much self service. I read the instructions and asked questions to the young lady working. She was very pleasant and courteous. I am glad i didn’t experience some of the bad service as my fellow Unilocaler’s did. They seemed to be a bit understaffed so I understood the somewhat of a wait. I now know where I can go if I need any business services!

Terrible customer service. The entire staff needs to be replaced. Called in the morning to verify the fax number, the fax didn’t go through because I was given the wrong number. I called back to get the number again, was given a different number after I get zero admission of fault from the guy working. I drive all the way over there to pick up the fax, «they can’t find it». No sorry, no let’s fix it, nothing. Worthless. Don’t waste your time at this location, listen to everyone saying the employees SUCK.

Customer service SUCKS and the lady has an attitude problem. I asked her a simple question and she didn’t even say a word. Not my fault you have a sucky job. Luckily I was just in and out to print something out which was convenient, but feel bad for the 5 customers standing around not being helped.

I never really mail anything and I came in here wanting to ship a toy, the customer service was so terrible, the guy barely said a word to me, he didn’t really give me advise on how to to ship or anything, he just put it in a box and told me that it was going to be $ 56. I told him I didn’t want to ship it. Since the shipping cost was twice what the stupid toy cost me. He said «okay,» laughed, and unpacked it. I will never attempt to use fedex ever again.

We came in on a Friday night with a wedding emergency. Amanda was able to fix our seating sign, recut it and have it mounted and laminated while we waited. Her exceptional customer service made for some happy bridesmaids and a happy bride.

My god… this Kinkos…
Thank goodness I received help from Jimmy (who I don’t think was even the manager), because he was the only one at this location at 11 am that seemed to know what he was doing, and he was damn good at it. But, I can’t base this review on him alone.
The other store associates aren’t very friendly, they do not greet you, they wait forever to ask you if you need help. During the time I was there, Jimmy seemed to be not only attending to pretty much all the customers, but also training his co-​workers on everything. It made for an incredibly slow experience. Even the center manager seemed to be doing his own thing.
Customers were just standing around getting progressively more angry. This could be solved by effectively training employees on equipment and common print jobs. In the end, I did get what I came in for: I had a custom print job which did require lot of customer service. It took me about an hour to wait for what took about 5 minutes to print and cut.
To summarize: Thank you to Jimmy. You go above and beyond for the customers that come to this location. It’s a damn shame the rest of your co-​workers aren’t as attentive and trained as you are. You should be the one wearing the «Center Manager» badge on your shirt.
I consider myself a very patient and understanding person, but when I see customers being ignored by available store associates, I get angry.

This location was pretty busy for 6pm at night, despite the rush at that time the two employees were both busy but tried to be attentive to everyone that came in.
I ended up with Amanda, who was very helpful. She did have an issue trying to locate the presentation covers and backs. That took awhile as whoever stored it hid it quite well as she ran back and forth looking for it. It was nice to see her so willing to keep looking so that I could get the finished presentation product as we discussed before she started. At the end the product came out very nice, so no complaints.

I was in this location to scan and print some items at 730 at night on 10/8/14.The man was sleeping with his head on the computer and told me to go sit the computer will walk me thru it. I kept asking him which icon I should click n he was back to sleeping. He looks up yawning and sleepy n mumbles something that «that should work» I try my best n look around for help and he is back to sleep. I spent $ 1.80 for nothing n walked out. Iv never had this kind of bad service.

I have been to this location twice in the last two weeks. The first time was to have a package I had to sign for redirected from my house to this office. It was easy to set up online and all I needed to do was show photo ID and I got the package. I found out I could have something delivered securely here and I won’t miss the driver at the house. This was good to know as I had a box stolen from outside my door.
Today, I dropped off a prepaid Fedex box returning my old laptop to a recycler who does business with Apple Computer. I got a receipt and can track the package.
Since this office is only a few miles from home, the security and convenience it provides is great. The people are very friendly and helpful also!

The worst FedEx location ever!
— The Wi-​Fi didn’t work, so we called the support line and the support line was extremely unhelpful and told us to reboot our laptops which we did 3 to 4 times and it still wouldn’t connect. I was there for almost 2 hours and this issue was still not resolved.
Terrible!