Fanco

The only ‘help’ offered by the staff in a dead empty showroom… if that’s what the walk-​in closet is called, was to be told that they had lost the remote for a $ 350 fan when I asked to see it in action. Really? And you work selling… ceiling fans. No universal remote? No calling the vendor to get another? Nah… just don’t bother… I get it. Oh, then tell me that that model only comes with plastic blades when I’ve seen it all aluminum elsewhere. Hey, if you don’t want to actually sell shit, don’t stock shit and why not talk shit when you don’t know shit. I’m in desperate need of like… five fans; way to blow your commission and my lid.

Three weeks ago I visited the Eastern store to get help with lighting for my kitchen. Jim was very helpful and took time to find some options that would work. The following Saturday, I went to the Tenaya store to place an order. The Eastern store was way too far from me and they could not place the order over the phone. The individual at the Tenaya store told me that one of the fixtures I picked out showed as unavailable. He could not tell if was back ordered or discontinued. He offered to call the manufacturer on Monday and call me. To this day, I have never heard from them. NO call back or follow up. I found the fixtures online and ordered them saving $ 105. The fixtures were delivered and have been installed. What started out as a good experience with Jim ended very poorly. The only reason I am giving 2 stars is because of Jim.

I went in there 15 minutes before closing on a weeknight. The two young gentleman there were so helpful to me in solving my problem. It’s rare you get such good service from young men these days especially right before closing. I didn’t even end up purchasing anything as they helped me find a solution using parts from other retailers and online. I will definitely go here in future if I need something from Fanco just due to the customer service alone.

After spending nearly $ 2,000 on four fans at this store, the $ 700 ceiling fan we purchased from them which coincidentally had a whisper quiet lifetime guarantee had a tick sound from the day we installed it. After going back and forth with them and being fed contradicting information from multiple employees and given the complete run around, we are now over 3 weeks out and still do not have a properly functioning fan. I was informed by Fanco this specific manufacturer has had issues with this specific model of fan and they have had multiple defect units. However, they continue to sell this fan at the high retail price and the kicker — I am now responsible for paying $ 125 fee to have the fan professionally taken down and the replacement fan reinstalled. I am very dissatisfied with their customer service skills and the fact that I am now out an additional $ 125 due to a defective fan when I already spent nearly $ 2,000 in their store.

This is the worst customer service company for any specialized product in Las Vegas. They treat people like second-​class citizens if you’re not a customer. I had called in advance regarding their products and services to drive to their location clear across town only to find out that they do not want to provide any services unless you buy one of their expensive specific fans. They failed to disclose any important facts over the phone until you waste your time getting to the store only to be disappointed and having to deal with rude sales people in their stores. Their products are way overpriced. You are better off going to a Lowes Home Depot or even Walmart for a fan. I would never buy anything from this company simply because their managers and employees are very rude and all lack in customer service.