El Pollo Loco

Got dinner from #elpoloLoco last night… told them no beans (even in the salad). Ordered a quesadilla with chicken as well… the results: 12 pieces of burnt chicken, salad had beans in it, lettuce in salad wilted, avacado in salad was old, no salad dressing, quesadilla did not have chicken in it, then… to top it all off… there was a hair in the salad! Called the store, no answer. Called the survey hotline and spoke to a live person. Ugh. not eating there any more!

Got the chicken tacos and quesidilla — chicken tacos were bomb with some green sauce — the quesidilla left a lot of room to be desired! I’d go back if I was craving tacos but other than that I don’t know. Plus the drive thru is rather slow — so word to the wise — walk in

Everytime I stop here to eat there is some type of fiasco. No different tonight. Waited at drive thru for 10 minutes in a line of cars. I get up to the speaker and place my order. Its repeated, then verified and then repeated again. Doesn’t help that their employees barely speak English. After telling me the total the employee then informs me they ran out of food. No chicken… at Pollo Loco.
Gave this dump 3 tries and I can finally say I will not be back ever. Management here does not know how to run a business.
Pollo Loco running out of chicken at 7pm. Like GM running out of cars.

Sometime the god is really good but sometime the food I’d really bad. And also me a my sister found a eye lash in our food it was really bad. I alway the that they should have a net on there face.

I’m giving a fast food restaurant a four stars because of its great location and always great service.
Drive through is always quick, inside is clean. One negative I’d say is to maybe check on the restrooms a bit more.
Overall great store!

This taco place really good. Stopped by here after we had drinks. I got shrimp tacos and the boy got a quesadilla. Very good, service not great but ok.
I would go back for shrimp tacos but the boy says he would not get the quesadilla again.
Go with shrimp.

This place keeps going down hill. You pay $ 7.00 for a Salad, at least fill it with the ingredient that even has the lowest Food Cost! I can see skimping on the Chicken and Shrimp but the lettuce? REALLY?!

They must be cutting back on their overhead while still charging you the same price. My so called «Ultimate Double Chicken Bowl» barely has any chicken in it all. My friends «CHICKEN Burrito» has a couple of scraps of chicken. If I pay for what I ordered, I expect it to be what I want. It’s not rocket science nor gormet. GET IT RIGHT!!!

Great flame grilled taste! Chicken is always good, don’t forget to order the chicken tortilla soup!!! Ordered the 8 piece with soup 2 sides and 4 chocolate churros for $ 20 great deal except I didn’t check the order and I noticed NOOOOO CHURRRROOOS!!!

Food is OK for fast food. But they keep messing up orders. The biggest thing that bugs me is they never heat up the tortillas enough, always to soft and still almost raw. They ask if you want salsa, then don’t give it.

Some of the best tacos I’ve tasted for the pice, has a restaurant feel, the smell of fresh chicken cooking, nothing seems to be processed, burritos are fat and in good portions. I really enjoyed eating there

Blanca was a pleasure. When we came in we had no idea about the new menu we normally get the $ 5 taco Al Carbon meal. She was knowledgeable and also professional! It was FRESH&FAST! We enjoyed our dinner! I will recommend this location to all friends and family thanks Blanca for making it a great experience!

I hate writing 1 Star Reviews. I try to avoid writing reviews for Fast Food places because like the old phrase goes, «You get what you pay for.» Unfortunately, my last visit here is something that I feel needs to be said:
I visited just this past Wednesday to pick up an 8 piece dinner with two sides. Instead of hitting the drive thru and pissing a line of cars off with my large order, I decided to park and walk in to order. I walk in, make up my mind what I am going to get for sides and proceed to order my food. It wasn’t overly busy, just a couple people ahead of me ordering and a couple diners eating. I order my food, get my receipt and that’s when everything goes downhill.
The first thing I notice was what looked liked the manager/​supervisor (she was wearing the dark green button up shirt) is standing behind the counter by the tortillas and is straight out texting on her phone. Right there, in front of customers, on the floor. She then sets her phone down on the same counter, possibly on top of the bagged tortillas, and proceeds to start throwing tortillas in the plastic baggies. No gloves. No hand washing.
I was thinking WTF but tried to ignore what I saw, scooped some salsa into to-​go containers and waited for my order. I then saw that my cashier was now scooping my sides with no gloves and if she washed her hands, that was the fastest hand wash in history. She was helping other people behind me when I was at the salsa bar so I don’t know how she could have quickly made it to the hand washing station, washed for 30+ seconds and go back to the side dish hot trays.
I know fast food jobs suck and a lot of time the workers are treated like complete crap. I understand and can sympathize with them, but I can’t excuse improper food handling as having a «crappy day at a crappy job.» Needless to say, those two incidents were enough to turn me off of this place.

NOpe.
This place has messed up my order more than once.
The food is good sometimes, but i credit El Pollo Loco in general for their food being good, but each location is responsible for the service and quality, which this place lacks.
A few months back, they forgot one of my items, had to go back and get it. It sucks but mistakes happen.
So I went there recently, and Im not sure how to feel. I ordered a Mango grilled salad, with chicken. I did not see a single mango… Leading me to believe I didn’t get the right salad… Second, the bottom was saturated in bean juice, and there was hardly a tablespoon of chicken… The idea of the salad, and what I did get tasted pretty good… So much room for improvement. It seems like they are pre packed, and just sit there waiting to be ordered. Not fresh.
Speaking of not fresh, the red tomato salsa in the little round cups.
I got a few in my bag and decided to put some one my salad. WHOA mistake, it was ROTTEN, it literally tasted like an old dirty tomato, and dirt. It smelled of a molded vegetable. I almost threw up.
Get your shit together.

The citrus/​spiced grilled chicken is awesome! Beats the other greasy fast food places hands down. Fresh salsa and pico etc. is really great. Had to eat here twice on my trip. Too bad there is no franchise in the Midwest!

Service is okay but the food is by far below-​average. the chicken thigh is smaller than an actual chicken size thigh. Unless el polo loco have started using free range chicken.
This isn’t the first time I can here. Almost every el polo loco I’ve been too have reduced their chicken sizes from the actual sizes!
I wish there’s a law out there that also watches out for these things. I’m sure there is, I just don’t know if they’re out there, if they are then they really aren’t doing their rounds!
It is the same as stealing a penny here and there in broad day light!
The only el polo loco that impressed me is the one in Carson, California.
Maybe I’ll come back to El polo loco one day once their chicken is back to the size that I’m actually paying for!
2 pieces of chicken thigh for $ 3.00!?? I could get more at Von’s or albertson a better deal!!!

Pollo Loco is usually my go to lunch spot when I’m in a hurry and want something relatively healthy on the go. This was my first time at this particular location and they were packed at lunch. Given the long wait and large amount of volume they seem to serve here, I thought the food would be fresher. That’s usually case when there is high turnover. My chicken was dry and you could tell it had been sitting there a while since it had been grilled. They forgot my salsas, so I had to eat them plain, which was even harder to tolerate since the chicken was so dry.
Service was friendly and I’d probably stop by here again if I’m in the need of a quick lunch.

Yum yum yum! Love the grilled chicken. Not greasy and full of flavor.
Fast food that’s not really fast food. We got the family meal deal and every part of it was delicious. If the potatoes ARE boxed, then it sure as heck fooled me cause it was thick and tasted like home made mashed potatoes. Complete with salad and corn cobs too. We pounded that meal like it was the last one on earth. Well, for us Hawaiians, it was, at El Pollo Loco anyway. :)
The cinnamon rice drink was also delish! It was like drinking a churro.
Great stuff. We’ll definitely go back for more when we get back to the mainland.

I love this place. I love everything about it. Food is good. Chicken is tasty and hot (temperature, not spice). Its healthier than regular fast food depending on what you order. Prices are cheap. The salsa bar offers variety. The unlimited amount of onions, my favorite part! Anyone who has been to one knows that it’s delish.
So why only 3 stars? For some reason, I don’t know what it is, my order ALWAYS, let me repeat, ALWAYS, is wrong. I order a 3 piece meal, I get a 2 piece. I order a side salad, there’s no dressing. I want rice as a side, I get fries. I go through the drive though, they forget my utensils. Something has always been wrong with my order. The employees there, friendly and fast. But seriously, get it together please. I love this place a lot, and it’s not going to stop me from eating here, but please make sure the order is correct before handing it over to me. That is all.

Scary when I considered eating at El Pollo Loco as eating healthy. But it’s healthier than most of the restaurants that I will frequent throughout the week. I don’t go to this particular Loco often, only when I’m getting my cut at Xpress Cuts.
Cleanliness is hit or miss here. Sometimes it’s super clean and sometimes it’s just missing some housekeeping. But I put that blame on the guest that don’t clean up after themselves.
I really don’t go outside the box when I visit El Pollo Loco. It’s usually 5 Chicken Legs or their 3 piece combo. Regardless what choose, I’m shredding the chicken meat and eating it burrito style.
TIP: This drive thru is crazy busy and at all times of the day. One reason this drive thru gets busy is because it wraps around Wells Fargo Bank. There has to be at least 2 times I’ve been here where someone thought they were in line for the ATM. My suggestion, dine in or get your meal inside.